Motivation

Question 1

What is an appraisal?

Answer 1

A formal assessment of an employees performance

Question 2

What’s included in an appraisal?

Answer 2

• review of current performance
• targets for upcoming year
• training/support identified

Question 3

What is IIP (investors in people)?

Answer 3

Award scheme for business who provide opportunities for staff development p. These opportunities include training and development

Question 4

When can a business be given an IIP status?

Answer 4

If its staff development programme meets certain criteria

Question 5

What is motivation?

Answer 5

The will to work and do a good job

Question 6

Recall the layers of Maslows hierarchy of needs (bottom to top)

Answer 6

Physiological needs (survival)
Safety needs 
Social needs 
Self- esteem needs 
Self actualisation

Question 7

What is self actualisation ?

Answer 7

The need to feel that you have been able to use the talents that you have to achieve your potential

Question 8

What are self-esteem needs?

Answer 8

The need to feel that other people value what you are and what you do

Question 9

What are social needs ?

Answer 9

The need to be with other people, to have fun and to work in groups

Question 10

What are safety needs?

Answer 10

The need to feel safe from physical danger that may put you at risk of injury or death

Question 11

What are physiological (survival) needs ?

Answer 11

The basic needs that all humans must satisfy in order to stay alive

Question 12

Example of self actualisation needs?

Answer 12

Promotion
Being given more responsibility
Successfully completing a task

Question 13

Examples of self esteem needs?

Answer 13

Mutual respect between manager and employee
Praise
Employee of the month award

Question 14

Examples of social needs?

Answer 14

Team work
Staff rooms
Social events

Question 15

Example of safety needs?

Answer 15

Job security
Well built premises
Well lit work areas
Fire exits

Question 16

Examples of physiological needs?

Answer 16

Shelter
Water
Food
Air

Question 17

What are the monetary methods of motivation?

Answer 17

Overtime 
Time rate 
Salary 
Piece rate 
Commission 
Bonus 
Profit sharing 
Fringe benefits

Question 18

What is overtime ?

Answer 18

Staff are paid extra for working beyond normal hours

Question 19

What is piece rate?

Answer 19

Piece rate: staff are paid for the number of items produced.

Question 20

What is time rate?

Answer 20

Staff are paid for the number of hours worked.

Question 21

What is commission?

Answer 21

Commission: staff are paid for the number of items they sell

Question 22

What is a bonus ?

Answer 22

When the worker achieves a target level of production set by their manager

Question 23

What is profit sharing?

Answer 23

Profit sharing: staff receive a part of any profits made by the business.

Question 24

What is a salary?

Answer 24

Salary: staff are paid monthly no matter how many hours they work.

Question 25

What are fringe benefits?

Answer 25

Fringe benefits: are non money rewards that the company gives the worker eg a company car or staff discounts.

Question 26

Advantages of fringe benefits ?

Answer 26

- could cost less than share of profits | - only workers who deserve it get it

Question 27

Disadvantages of fringe benefits ?

Answer 27

- some rewards people may not bother about | - resentment from people who don't get it

Question 28

Advantages of a profit sharing scheme?

Answer 28

- encourages workers to think about the business as a whole instead of just their own job - may encourage staff to think of cost saving ideas

Question 29

Disadvantages of a profit sharing scheme?

Answer 29

- some employers may not deserve the payment | - may not motivate staff as they may feel their efforts make not make a difference (depends on % of profit shared)

Question 30

Disadvantages of overtime ?

Answer 30

- may not be productive or motivated | - longer hours cause demotivation

Question 31

Advantages of overtime?

Answer 31

Persuades workers to work more hours as payment is guaranteed

Question 32

Advantages of piece rate?

Answer 32

- work speeds up | - fair as hard workers won't get the same pay as those who don't work as much

Question 33

Disadvantages of piece rate?

Answer 33

- could rush the work so the quality decreases looks bad on the business

Question 34

Types of non-monetary methods of motivation?

Answer 34

``` Job rotation Job enlargement Job enrichment Team working Award schemes Promotion Fear ```

Question 35

What is job rotation?

Answer 35

Workers performing different job during the day ,week or month

Question 36

What is job enlargement?

Answer 36

Involves giving the worker some different tasks to do

Question 37

What is job enrichment?

Answer 37

Involves giving the worker more responsibility

Question 38

What is team working?

Answer 38

Involves workers being put in teams, according to the responsibilities they have

Question 39

What are award schemes?

Answer 39

Workers are seen in some way for doing something positive e.g employee of the month award

Question 40

What is a promotion?

Answer 40

Giving the worker a higher position in that job

Question 41

What is fear as a type of non monetary motivation?

Answer 41

Includes threats such as told off or sacked

Question 42

An advantage of job rotation?

Answer 42

Prevents them from getting bored

Question 43

An advantage of job enlargement?

Answer 43

Variety of work for the worker stops them getting bored

Question 44

An advantage of job enrichment?

Answer 44

Employee will need less direct supervision

Question 45

An advantage of team working?

Answer 45

More motivated workers as they feel in charge

Question 46

An advantage of award schemes?

Answer 46

Meets self esteem needs for the worker

Question 47

Advantage of promotion?

Answer 47

Motivates workers to work harder to meet self actualisation needs

Question 48

Advantage of fear?

Answer 48

Makes them work harder as they don't want to be shouted at

Question 49

Disadvantage of job rotation?

Answer 49

They may just move from one uninteresting job to another

Question 50

Disadvantage of job enlargement?

Answer 50

May see it as more work for the same pay

Question 51

Disadvantage of job enrichment?

Answer 51

Training for the responsibility will cost money

Question 52

Disadvantage of team working?

Answer 52

May not work well together

Question 53

Disadvantage of award schemes?

Answer 53

Resentment may be caused amongst other workers

Question 54

Disadvantage of promotion?

Answer 54

Only the needs of individual workers will be met | Resentment from other workers

Question 55

Disadvantage of fear?

Answer 55

Many people who feel threatened just decide to change jobs