Ethics Flashcards
(55 cards)
Can you tell me RICS Rule of Conduct No 1 and give me an example of when you have demonstrated it?
Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS.
Example Behaviours:
- Keeping confidential information safe
- Acting to prevent bribery or any other unethical practice (money laundering)
Can you tell me RICS Rule of Conduct No 2 and give me an example of when you have demonstrated it?
Members and firms must maintain their professional competence and ensure
that services are provided by competent individuals who have the necessary
expertise.
Example Behaviours:
- Undertaking CPD
- Help to train the next generation of surveyors
Can you tell me RICS Rule of Conduct No 3 and give me an example of when you have demonstrated it?
Members and firms must provide good-quality and diligent service.
Example Behaviours:
- Working in line with RICS requirements and guidance
- Practice proper record keeping and QMS procedures
Can you tell me RICS Rule of Conduct No 4 and give me an example of when you have demonstrated it?
Rule 4 - Members and firms must treat others with respect and encourage diversity and inclusion
Example behaviours:
- Treating everyone fairly and not discriminating
- Speak up against harassment and bullying
Can you tell me RICS Rule of Conduct No 5 and give me an example of when you have demonstrated it?
Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.
Example Behaviours:
- Make use of the RICS decision tree
- Respond to complaints in a timely and cooperative manner
What is the RICS Rules of Conduct Appendix A?
Professional obligations to the RICS.
Can you give me the 3 responsibilities for members?
- Members must comply with the CPD requirements set by RICS.
- Members must cooperate with RICS.
- Provide all information to the RICS standards and regulations board if requested.
Can you give me the responsibilities for firms?
- Publish a COMPLAINTS HANDLING PROCEDURE.
- Have appropriate level of PROFESSIONAL INDENMITY.
- Firms with a SOLE PRINCIPAL must make arrangements for work to continue if they are no longer capable.
- COOPERATE with RICS
- PROVIDE INFORMATION to standards and regulations board if requested.
- Have DESIGNATIONS to denote they are regulated by the RICS.
- Report any matter they are required to under Registration for firms.
What is the RICS motto?
Est modus en rebus.
Briefly explain the RICS structure?
Privy Council > Governing Council > standard and regulations / RICS board.
RICS Privy Council at the top.
Governing council sit below them.
RICS regulations and Standards / RICS Board sit beneath but equal.
What are the two document types? Give me an example of each?
Professional standards & practice information.
Professional = Surveying safely 2nd edition 2024.
Practice = Cost reporting, 1st edition 2015.
What are the bye laws?
The RICS Bye-Laws are a set of rules that govern the Royal Institution of Chartered Surveyors (RICS).
They enforce the rules of conduct, allow disciplinary powers (fines, suspension, expulsion) and prohibit unethical standards, such as Conflicts of Interest, Bribery.
What is Gleeds complaints handling procedure?
The Gleeds CHP is as such:
- Address the complaint to the relevant appointed principal
- Ensure the complaint is in writing
- Within 7 days of receipt, Gleeds will contact the complainant to summarise what is understood about the complaint and actions leading up to it
- 21 from this the principal will write to the complainant with the outcome of any investigation
- If the complainant isn’t happy then it will be raised with the CEO
- If still not satisfied, Gleeds will look to go through mediation using the RICS dispute Resolution Service
What must be included in a complaints handling procedure?
A complaints log, as well as a method of alternative dispute resolution.
Is there any RICS information about handling complaints?
Yes, the Professional Standard “Complaints Handling”. Published 2023
What are the RICS required Professional Indemnity levels?
£0 - £100,000 = £250,000 cover.
£100,000.01 - £200,000 = £500,000
> £200,000 = £1mil cover.
What are the CPD requirements for members? And what do you need to do every 3 years?
Minimum 20 hours with at least 10 formal.
Every 3 need to be up to date on ethics.
What are the three sanction types for members?
1) Fixed penalty
2) Regulatory compliance Order
3) Regulatory sanction
When may a fixed penalty be applied?
1) Failure to comply with the requirement regarding CPD
2) Failure to comply with the obligation to provide information to the RICS
3) Failure to pay fees
What is the fine for members for sanctions?
£150 (first 28 days)
£250 if payment is not made
If this is not made within 56 days of the original penalty, the member is referred to the regulatory tribunal.
What is the fine for firms for sanctions?
£300 (first 28 days)
£500 if payment is not made
If this is not made within 56 days of the original penalty, the member is referred to the regulatory tribunal.
What is a regulatory compliance order?
The member will take or refrain from taking certain actions in the future.
The member will pay a fine or cost where appropriate.
Why will a regulatory compliance order be given?
The order will be used in response to a failure to comply with the rules of conduct, but where:
The breach was not so serious that a public hearing would be needed to protect the public or their interest.
The member admits to their wrongdoing and is willing to cooperate with the RICS in future
What is a regulatory sanction?
Regulatory Sanctions:
A member of the tribunal, or the tribunal as a whole can impose sanctions from a warning to expulsion from the RICS
