ethics communication Flashcards
a type of communication that is
predicated upon certain business
values, such as being truthful, concise,
and responsible with one’s words and
the resulting actions.
ethical communication
As a set of principles, understands that one’s thoughts must be conveyed and expressed effectively and concisely, and that the resulting actions or consequences will [potentially] be based solely on how the message was communicated.
ethical communication
also assumes that communicated information is always presented (and received by the listener)
ethical communication
the main principle of ethical communication, as other factors stem from this core value of presenting information in the most reliable and factual way possible.
honesty
principle of ethical communication is linked inexorably to other core principles - consistency and responsibility.
honesty
known to be true (only 100 percent the facts) to a listener, with no intent to deceive or present only parts of the truth. It also means being as objective as possible, that is, not tailoring the story based on what the speaker wants the listener to believe.
Ethical communication should be based on accurate information and facts - in a word, do not lie.
be truthful and honest
Hearing someone and listening to them are two different things. In order for ethical communication to be effective, it is necessary for the recipient to pro-actively listen to the speaker, and to not just hear what they want to hear, or to hear only parts of the conversation. This also means asking questions when any point is not completely understood, for the sake of clarification.
active listening
Ethically and concisely communicating means speaking in a non-judgmental manner with every recipient, negating unnecessary conflict, which typically creates a breakdown in communication and causes misunderstandings.
speak non judgmentally
Bringing your personal experience into a dialogue with business listeners is important, providing backup for your arguments with something more tangible.
speak from your own experience
You risk losing an audience if you use a communication channel that is not preferred by your intended receiver. o effectively communicate with your listeners, use the most preferred communication channel, whether that be face-to-face, email, conference call, phone call, messenger app, etc.
Consider the Receiver’s Preferred Communication Channel
While it is important to be proactive in listening, it is important for listeners to also strive to fully understand what is being said before responding. While asking for clarification or confirmation of a point is fine, many times questions that listeners pose have already been answered.
strive to understand
Ethically communicating assumes the speaker will avoid rudeness, be polite and professional, and have tact. The ethical communicator knows that it’s not only important what you say, but how you say it. Tone is one of the most critical facets of communication.
avoid a negative tone
Allowing others to speak is important for the creation of a civil, effective working environment. Interrupting others results in misunderstandings and unnecessary conflicts and a breakdown in workplace communications, which only hinders corporate progress and creates problems.
do not interrupt others
Most businesses should include a clause in their code of ethics defining what is appropriate when it comes to honoring client and employee confidentiality and privacy.
respect privacy and confidentiality
As noted before, a core tenant within any ethical communication framework is taking responsibility for the actions that result from ones words, whether it be
good or bad. This includes both short term and long term consequences of one’s communications. Owning one’s words reinforces the importance of being conscientious about ethical communication.
accept responsibility
