Exam 1 Flashcards
(48 cards)
What are the 6 components to active listening?
- Paying attention
- Holding judgment
- Reflecting
- Clarifying
- Summarizing
- Sharing
What are the 6 components of barriers?
- Lack of time
- Lack of patience
- Image of leadership
- Communication technology
- Fear of bad news
- Defending - Me too statements, giving advice, judging
What are the 4 stages of team development?
- Forming
- Storming
- Norming
- Performing
When you show eagerness to hear other’s ideas and perspectives and listen with an open mind.
Learner Mind-set
When people have their minds made up before listening carefully to others’ ideas, perspectives, and experiences.
Judger Mind-set
Refers to the interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.
Psychological Noise
Give 4 causes of psychological noise.
- Preexisting feelings
- Stereotypes
- Emotions
- Moods
Choosing between virtual and in-person meetings, which takes the longest to plan and the longest to engage in?
In-person meetings
When is the best day and time for in-person meetings?
1.Tuesdays
2. Mornings
When do you distribute meeting minutes for an in-person meeting?
As soon as possible AFTER the meeting
Choosing between virtual and in-person meetings, which meeting is best for very large groups (25 or more)?
Virtual meetings
Effective teams embrace 1._______ - High performing teams embrace 2._______.
- Diversity
- Conflict
What is 2-D diversity?
Diversity that involves both inherent and acquired skills.
What type of meeting is best at the beginning of team formation?
A. Virtual meetings
B. In-person meetings
B. In-person meetings
What is the most important stage of group writing profects?
Planning Stage
Consider ____ _____ ____ to polish the final version and ensure a consistent voice.
Single group member
A measure of your ability to work with and adapt to members of other cultures.
Cultural Intelligence
The belief that your own culture is superior.
Ethnocentrism
_____ mind set is often referred to as ethnocentrism.
Judger
The tendency to assume others have the same norms and values as your own cultural group.
Projected cognitive similarity
The tendency to think members of other groups are all the same. All cultures contain a lot of diversity.
Outgroup homogeneity Effect
Prioritizes independence more highly than interdependence.
Individualism
People tend to distribute and share power evenly, minimize differences, and minimize special privileges just because people have higher authority.
Egalitarianism
People expect power differences, follow leaders without question, and feel comfortable with leader receiving special privileges.
Hierarchy
