Final Exam Part 1 Flashcards
(40 cards)
Research suggests that productivity can grow between ___ - ___% using _________.
- 10-25%
- Social tools
What are the 4 attributes about web 1.0?
- Read-only and static
- Passively read and depends on content creator
- Email is the main communication tool
- Connected for limited time sessions
What are the 5 attributes about web 2.0?
- Communication tools often referred to as social media
- Actively creates and shares content
- Express opinions and change presented content
- Peer-to-peer programs are primary communication
- Connect from mobile devices and connected all the time
What should you avoid when trying to have effective online discussion forums? (8 total)
- Leading posts
- Ignoring competing points of views
- Strong, rigid language
- Complaining
- Blaming
- Off topic points
- Excessively short or long posts
- Avoid sarcasm
When managing a online discussion forum, you should perform these 7 duties….?
- Read comments completely/carefully
- State purpose of forum
- Use open/inviting language
- Build up others ideas while posing questions
- Participate often
- Summarize and identify next steps
- Talk with team about using forum correctly
When writing an effective routine message, you state the primary message in ____ words or ______. Also, it should be placed in the _______ line.
- Ten words
- or fewer
- Subject
When writing an effective routine message, provide details in paragraphs of ___ to ___ words.
- 20
- 80
When writing an effective routine message, during the message, ____ the _____ or ______ in more specific terms.
- Restate
- request or key message
When writing an effective routine message, you should state ______, utilize the ____ _____ process, and still _____, _____, and _____.
- Goodwill
- AIM planning process
- still plan, write, review
When writing an effective routine message, what is the most important step?
Message development
When writing an effective routine message, the message should be ______ and ______-______.
- Direct
- Front-loaded
When writing an effective routine message, the readers should expect to understand the primary message in under ___-___ seconds.
10-15 seconds
When writing an effective routine message, do not ask for _____ from trusted colleagues.
Feedback
When writing an effective routine message, routine requests should state the ______ _______.
Entire request
What are the 4 steps of a routine request (from 1st to 4th)?
- Make request
- Provide rationale
- Call to action
- State goodwill
Setting expectations are directly tied to your _______ and ability to _____ __________ ________.
- Credibility
- Foster interpersonal trust
When providing expectations, what are the 5 steps (from 1st to 5th)?
- Explain overall expectation
- Describe responsibilities
- Provide deadlines
- Discuss Coordination
- State goodwill
When providing directions, what are the 4 steps (from 1st to 4th)?
- Provide directions
- State goals
- Give step by step directions
- State goodwill
When ____________ to ___________, bullet point each question so your readers can quickly identify responses to particular questions.
Responding to inquires
What are the 5 steps to creating announcements?
- Gain attention
- Give announcement
- Provide details
- Call to action
- State goodwill
What are the 4 steps to making claims?
- Make claim
- Provide rationale
- Call to action
- State goodwill
Sincere appreciation messages should be ______ and not ____ _______.
- Genuine
- Not self-serving
What are the 3 steps to sending a sincere appreciation message?
- Give thanks
- Provide rationale
- State goodwill
What are the 3 things you should display when congratulating or celebrating?
- Joy and happiness
- Validation for their accomplishments
- Express confidence in their future
