Final Exam Part 2

Question 1

(Type of buffer) Subject: Decision on bid for annual contract with marble home makeovers.

Answer 1

Neutral

Question 2

(Type of buffer) Thank you for submitting your competitive bid to supply and deliver plastic resins for the upcoming year.

Answer 2

Appreciation

Question 3

(Type of buffer) We’re sorry to hear about the crack in your countertop.

Answer 3

Sympathy

Question 4

(Type of buffer) Reducing work hours creates unwanted financial challenges for our employees.

Answer 4

Common ground

Question 5

(Type of buffer) Thank you for your excellent work, especially during this temporary period of cash flow challenges.

Answer 5

Compliment

Question 6

Messages, which are often written, that signal to recipients that an upcoming conversation or other communication may involve unpleasant news.

Answer 6

Teaser messages

Question 7

What are the 4 important parts of defining and analyzing data as part of a specific research problem?

Answer 7

1. Learn about forecasting/statistics and spreadsheet/data tables
2. Rely on others in your analysis
3. Stay focused on problem/big picture
4. Communicate with charts/tables

Question 8

What are the 4 principles for survey questions?

Answer 8

1. Simple to answer
2. Non-leading
3. Exhaustive and unambiguous
4. Single idea

Question 9

Survey questions should be _______ questions, which are more easily quantified and analyzed.

Answer 9

Close-end questions

Question 10

Surveys should be _____. Rarely can you get accurate data from surveys that take _________ than _____ minutes.

Answer 10

1. short
2. longer
3. 5

Question 11

A type of question that suggests an answer. Often designed for a preferred response from the survey designers’ perspective. (Don’t allow respondents to provide their genuine thoughts or impressions).

Answer 11

Leading question

Question 12

______ should focus on the main message which is often non-numerical.

Answer 12

Charts

Question 13

(Type of chart) Depicts events and trends over a specific period of time.

Answer 13

Line charts

Question 14

(Type of chart) Illustrate the pieces within a whole total amount.

Answer 14

Pie charts

Question 15

(Type of chart) Useful for comparing amounts or quantities from several groups.

Answer 15

Bar charts

Question 16

What criteria should you focus on when trying to convey data through charts? (5 of them)

Answer 16

1. Title descriptiveness
2. Focal points
3. Information sufficiency
4. Ease of processing
5. MOST IMPORTANTLY, Takeaway message

Question 17

What is the difference between using a chart and a table?

Answer 17

Chart = Quickly demonstrate a key point, but less information
Table = Less visual, but more information with additional precision

Question 18

What are 3 advantages of online surveys?

Answer 18

1. Can reach large number of respondents
2. Generally readily available to responders
3. Data can be downloaded to spreadsheet

Question 19

FAIR, which is a set of guiding principles proposed by a consortium of scientists and organizations to support the reusability of digital assets, is made up of 4 words. What are they?

Answer 19

1. Findable
2. Accessible
3. Interoperable
4. Reusable

Question 20

What are the 8 components to effective business proposals?

Answer 20

1. Cover page
2. Executive summary
3. Current situation
4. Specific objectives
5. Deliverables overview
6. Timeline
7. Results enhancers
8. Pricing Budget

Question 21

When effectively designing a report, base recommendations on _____ and _______ in the report.

Answer 21

1. Facts
2. Conclusions

Question 22

When effectively designing a report, provide _____ and ________ recommendations.

Answer 22

1. Specific
2. Actionable

Question 23

When effectively designing a report, for reports over 5 pages, you will likely use __________ headings.

Answer 23

Second-level headings

Question 24

When effectively designing a report, use ________ statements to frame your messages and accentuate takeaway messages.

Answer 24

Preview statements

Question 25

When effectively designing a report, create a _____ page, a _____ of _______, and _________.

Answer 25

1. Cover page 2. table of contents 3. appendixes

Question 26

When effectively designing a report, project objectivity ________.

Answer 26

First

Question 27

When effectively designing a report, project positivity ________.

Answer 27

Second

Question 28

The sense that you are providing information, analysis, and advice that is sound, reliable, and unbiased. What is this called?

Answer 28

Projecting Objectivitiy

Question 29

When should you use a slide deck to create a report?

Answer 29

When a writer wants to create a visually stronger and more creative report. (slide deck format is for reading, not for presentation)

Question 30

What are the 4 steps of the PREP method of presentations?

Answer 30

1. Position 2. Reasons 3. Examples 4. Position

Question 31

(PREP Method) to state your position.

Answer 31

Position

Question 32

(PREP Method) to provide reasoning behind your positions.

Answer 32

Reasons

Question 33

(PREP Method) to provide evidence or examples.

Answer 33

Examples

Question 34

(PREP Method) to restate your position.

Answer 34

Position

Question 35

For effective techniques regarding kinesthetic learners, 20% of the population need......(4 things)

Answer 35

1. To participate to focus 2. Group activities 3. Hands-on activities 4. Breaks at least every 20 minutes

Question 36

A message that is framed to appeal terms to your audience members and demonstrates clear and valuable benefits to them. Concise as possible (1 or 2 sentences).

Answer 36

Positioning statement

Question 37

What are 4 factors to attract readers attention?

Answer 37

1. Personalized message 2. Evoke an emotional response 3. Comes from a trust worthy source 4. Concise information

Question 38

The final part of the preview, after the positioning statement, you provide an _________. 1-3 sentences. Provides the key benefits or takeaway messages

Answer 38

Overview

Question 39

What are 5 techniques for effectively answering questions during a presentation?

Answer 39

1. Pause before answering 2. Be honest 3. Show appreciation 4. Be concise 5. Reframe the question to match your agenda

Question 40

Before public speeches, you should practice ______ techniques, like stretching, meditating, hiking, listening to music, etc.

Answer 40

Relaxing techniques

Question 41

What is an effective transition during team presentations?

Answer 41

Simple phrases, or introducing the next person to continue.

Question 42

What are the 6 parts of the SOFTEN model of nonverbal communication?

Answer 42

1. Smile 2. Open stance 3. Forward lean 4. Tone 5. Eye contact 6. Nod

Question 43

What is business casual for men? (4 things)

Answer 43

1. Suit/sport coats and blazers 2. Button-down collared shirt 3. Neckties optional 4. Leather shoes

Question 44

What is business casual for women? (2 things)

Answer 44

1. Pantsuits/tailored separates 2. Close-toed/heeled shoes

Question 45

What is formal business for men/women? (4 things)

Answer 45

1. Tailored business suit 2. Dress shirt 3. Tie/hosiery or socks(women) 4. Leather shoes

Question 46

What is the level of responsibility for victim crises for companies?

Answer 46

Minimal responsibility

Question 47

What is the level of responsibility for accident crises for companies?

Answer 47

Low responsibility

Question 48

What is the level of responsibility for preventable crises for companies?

Answer 48

Complete responsibility

Question 49

What are 4 examples of victim crises?

Answer 49

1. Natural disasters 2. Rumors of reorganization 3. Workplace violence from an employee 4. Product tampering from external party

Question 50

What are 3 examples of accident crises?

Answer 50

1. Stakeholder claims the organization not operating correctly 2. Industrial accidents due to tech or equipment failure 3. Product failure due to tech or equipment failure

Question 51

What are 3 examples of preventable crises?

Answer 51

1. Industrial accidents from employee error 2. Harm to consumers from product failure (caused my employee error) 3. Unlawful management actions that hurt company