exam 1 Flashcards
(45 cards)
3 Skills Everybody Needs
Conceptual Skills- see the big picture (developed by experience) Most used at top
Human Skills- can you work with or through other people (will enhance or derail career) Used throughout equally
Technical Skills- do you have the skills to get the job done (will get the first promotion) Most used at the bottom
Levels of Managers
Top- CEO, CIO, President (planning 3 to 5 years)
Middle- Branch Manager, Regional manager… Manager report to you but you still have managers above you (Planning 1 to 2 years)
First- Supervisors (1 day to 1 year)
Managing in Times of Crisis
Stay Calm!!! you can cause more chaos Fake confidence and hope because that’s what people expect Be Visible People need to see presence Put People First Do Not worry about bottom line Tell the Truth!!!!!!! Know when to get back to business Gets positive energy flowing rebuild
Functions of Management:
Planning- future/ Plan to succeed
Organizing- after planning, you organize the resources
Leading- very challenging because of distractions (economy/underemployment/safety)
Controlling- control results not people
Everybody’s goals are different so managers
need to motivate
Take corrective actions (use benchmarks)
Communicate
Effective
did what you said you would do
Efficient
use the fewest resources to get the job done
Functional Manager
Responsible for one function
General Manager
Responsible for many functions
Pardigm
what we believe is true
Classical Perspective
Efficiency is key
Scientific Management
ONE best way to complete the job
Gilbreths
time motion studies
bureaucratic movement
Max Weber- chain of command
Humanistic Perspective
how to motivate people
Hawthorne Studies
if you pay attention to something, it will perform better
Human Relations
person to person
Human Resources
how to treat people
Maslow’s Hierarchy
basic needs first then go up
Theory X
people are lazy, micromanage
Theory Y
People want to do a good job
Management Science
Technology is used. What-if statements are able to be analyzed
TQM
Total Quality Management
General Environment
Indirect impact on business
a. International
b. Technology
c. Sociocultural
d. Legal/ Political
e. Natural
f. Economic
Task Environment
Directly affects business
a. suppliers
b. customers
c. competitors
d. labor market
