Exam 2 Flashcards

(47 cards)

1
Q

Types of grand strategies

A

Grow- product additions, geographically, acquisitions
stability- same for years
retrenchment- sell off company

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Types of global strategies

A

globalization- coke, levis
multi-domestic- DuPont chem
transnational- McDonalds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Levels of strategy

A

Corporate- whole company
Business unit- individual divisions
Functional- day to day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Competitive Strategies

A

Differentiate products
cost
focus

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

SWOT

A

Strengths/ Weaknesses/ Opportunities/ Threats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

BCG matrix

A
HH= star
HL = ?
LH= cash cow
LL= dog
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

programmed decisions

A

routine decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

non-programmed decisions

A

complex decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Classical decision making

A

logically go through steps to make a decision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

administrative decision making

A

do the best you can within a time constraint

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

political decision making

A

build a coalition, What’s in it for me? 10% for and against you, need to convince 80%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

decision making process

A
  1. recognize problem
  2. analyze
  3. Alternatives
  4. choose
  5. implement
  6. evaluate
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Line authority

A

have formal authority over immediate subordinates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

staff authority

A

the right to advise, counsel, and recommend in special areas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

span of mgmt/control

A

who/ how many directly report to manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

solid line reporting

A

who directly reports to a manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

dotted line reporting

A

who indirectly reports to a manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

centralization

A

decision authority is located near the top of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

decentralization

A

decision authority is pushed downward to lower organization levels

20
Q

functional structure

A

grouping of positions into departments based on similar skills

21
Q

divisional structure

A

departments are grouped by similar organizational outputs

22
Q

matrix structure

A

combines aspects of functional and divisional; 2 bosses

23
Q

team based structure

A

entire org is made up of horizontal teams that coordinate their work and work with customers

24
Q

network structure

A

outsourcing most major functions

25
task forces
temporary teams designed to solve short-term problems
26
teams
created to solve ongoing problems
27
re-engineering
radical redesign of business process to achieve dramatic improvements
28
force field analysis
the process of determining which forces drive and which resist a change
29
Implementation tactics
communication, education, participation, negotiation, coercion, top mgmt support
30
ZOPA
zone of possible agreement
31
3 types of change
technological people/culture service/product
32
roles in change process
Inventor, Champion, Sponsor, Critic
33
Primary goals of HR mgmt
to attract, develop, and maintain an effective workforce within an organization
34
Civil Rights Act
makes intentional discrimination illegal; race, religion, color, sex national origin
35
Americans with Disabilities Act
prohibits discrimination agains qualified people and makes "reasonable accommodations" mandatory
36
Ages Discrimination Act
prohibits age dicrimination
37
HR planning
forecasting of HR needs and the projecting matching of individuals with expected vacancies
38
Recruiting methods
job fairs, online, internal
39
selection methods
interviews, etc...
40
Developing Workforce
on the job training, performance reviews, 360 reviews, promotions
41
Maintaining Workforce
keep employees motivated, new and exciting project
42
primary dimension of diversity
can't change= race, gender, age
43
secondary dimension of diversity
can change= religion, education, politics, cloths, style, personality
44
Affirmative action
requires employers to take positive steps to guarantee equal employment opportunities for people within protected groups
45
Glass Ceiling
an unofficially acknowledged barrier to advancement in a profession
46
Diversity awareness training
a course of instruction aimed at increasing the participants' cultural awareness in order to benefit an organization
47
reasons for change
performance gap