Exam 3

Question 1

Importance of attiude

Answer 1

how you perceive work environment, possitive attitue most common in top execs, etc..

Question 2

Big 5 Personality traits

Answer 2

Openness to experience
Conscientiousness
Extraversion
Agreeableness
Emotional Stability

Question 3

Myers Briggs type indicator

Answer 3

Extraversion vs intraverstion
   Where do you get energy
sensing vs intuition
   taking in details; feelings
thinking vs feeling
   head or heart
judging vs perceiving
   stick to plan; taking in options

Question 4

EQ vs IQ

Answer 4

Feelings

1. self-awareness
2. self-management
3. social awarness
4. relationship management

Question 5

Difference btwn leading and managing

Answer 5

manager gets the job done

leader makes you want to do the job

Question 6

types/soursces of power

Answer 6

Position power
  legitimate- from formal position
  reward- bestowed onto from above (raises)
   coercive- punish (fired)
Personal power
  expert (special knowledge)
  referent (admiration)
  personal effort (hard work)
  network (relationships)
  information (control of info)

Question 7

Leadership grid

Answer 7

concern for people (1-9)
concern for production (1-9)
most are 5/5
1/9 = country club manager
1/1 = impoverished manager
9/1 = Theory X manager
9/9 = ultimate manager

Question 8

situational leadership

Answer 8

change based on employee experience

Question 9

transactional leadership

Answer 9

clarify roles and task requirements
day-to-day functions
impersonal

Question 10

charismatic leadership

Answer 10

want to follow
gets people motivated
communicates a common vision

Question 11

transformational leadership

Answer 11

takes org from one place to a new level

bring change and innovation

Question 12

Maslow’s hierarchy of needs

Answer 12

self actualization: be yourself
self esteem: recognition 
social: have coworkers around
safety: benefits
Physiological needs: pay
go up and down depending on life

Question 13

herzberg’s 2 factor theory

Answer 13

true motivators= achievements, nature of work, recognition, opp for growth
Hygiene= pay, coworkers/ supervisors, policies & procedures, working conditions

Question 14

McClellands’s acquired needs theory

Answer 14

3 basic needs
Achievement (accomplish something difficult)
affiliation (close personal relationships)
power (influence others)

Question 15

3 signs of a miserable job

Answer 15

Immeasurement
Irrelevance
Anonymity

Question 16

Schramm’s modle of communication

Answer 16

perceptions- on part of sender
environment- physical or mental distractions
perceptions- on part of reciever

Question 17

communication channels

Answer 17

Face-to-face (Best)
email
phone
text
skype

Question 18

verbal vs nonverbal communication

Answer 18

verbal= 7% of message
non-verbal= body language other 93%

Question 19

listening

Answer 19

active listening is key

Question 20

grapevine

Answer 20

informal person-to-person communication

Question 21

MBWA

Answer 21

managing by walking around

Question 22

difference btwn team and group

Answer 22

team- smaller,short-term

group- larger, long-term, something in common

Question 23

How to measure team effectiveness

Answer 23

output

satisfaction

Question 24

size of team

Answer 24

5 people best

higher #, more turnover

Question 25

task roles vs process roles

Answer 25

Task (product)= initiate, give info, ?, comment | Process(poeple)= get others involved, address conflict & tension, compromise

Question 26

stages of team development

Answer 26

``` Forming Storming Norming Performing Adjourning ```

Question 27

feedforward control

Answer 27

before you send something, make sure it's right

Question 28

current control

Answer 28

control products during production

Question 29

feedback control

Answer 29

control products afterwards

Question 30

steps in the control process

Answer 30

``` establish strategic goals establish standard of performance measure actual performance compare performance standards take corrective actions or do nothing ```

Question 31

cause and effect diagram

Answer 31

Methods Manpower Money Machinery

Question 32

financial staments

Answer 32

Balance sheet= assest - liabilities | Income Statement= income-expenses= profit/loss

Question 33

liquidity ration

Answer 33

ability to meet debt obligations 2.4 times your debt on hand (work) 6 months (personal)

Question 34

TQM techniques

Answer 34

benchmarking reengineering six sigma

Question 35

Six Sigma

Answer 35

3.4 defects per 6 million units

Question 36

product vs. service design

Answer 36

US is predominately a service provider

Question 37

facilities layouts

Answer 37

process layout- similar processes together product layout- cellular layout- everything in one place fixed position layout- big things (planes) subassemblies

Question 38

inventory

Answer 38

do not want a lot of this

Question 39

supply chain management

Answer 39

RFID CAD/ CAM(anufacturing) productivity