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Flashcards in exam 1 Deck (17)
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1

Emotions Labor

Describe situations in which managing and even suppressing emotions is both appropriate and necessary

2

Emotional Contagion

The process by which emotions are transferred from one person to another

3

Facilitative Emotions

Contribute to effective functioning

4

Debilitative Emotions

Detract from effective functioning

5

Rumination

Dwelling persistently on negative thoughts that intensify negative feelings

6

Semantic Rules

Reflect the ways in which users of language assign meaning to a particular linguistic symbol, usually a word

7

Equivocal Language

Consists of statements that have more than one commonly accepted definition

8

Relative Words

Gain their meaning by comparison

9

Static Evaluation

Statements that contain or imply the word is lead to the mistaken assumption that people are consistent and unchanging

10

Abstract Language

Is vague in nature

11

Behavioral Language

Refers to specific things that people say or do

12

Syntactic Rules

Govern the grammar of language

13

Pragmatic Rules

To decide how to interpret messages in a given context

14

Convergence

The process of adapting one's speech style to match that of others

15

Divergence

Speaking in a way that emphasizes their differences from others

16

Emotive Language

Announces the speakers's attitude towards something

17

Reappraisal

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact