Exam 2- HR Material Flashcards Preview

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Flashcards in Exam 2- HR Material Deck (71):
1

What makes up the employment process?

Recruitment
selection
orientation
performance appraisal
training
compensation
personnel actions

2

Define authority. Part of organizing.

Right of a manager to direct others and take action because of the position

3

Define responsibility. Part of organization.

Obligation to perform an assigned task.

4

Define delegation. Part of organization.

Process of assigning job activities to other individuals. It is a transfer of authority and responsibilities.

5

What is an organization chart? What does it look like?

It is the tree that builds off of who people respond to.

6

Define job.

It is a generic word for a group of responsibilities. Example- a dietitian.

7

Define position.

It describes a specific employee or group of specific employees. For example, weekend dietitian or cardiology dietitian.

8

Define duties.

They are the tasks for a certain job or position. They are talked about in the job description.

9

What is a job analysis?

It is a systematic expiration of the activities that occur within a job. This is the procedure that defines a job duties responsibilities and accountabilities.

10

What are the steps to doing a job analysis and what are the outcomes?

You observe, interview, and make questionnaires.
The outcomes are the job descriptions, job specifications, and the job evaluation.

11

Define job specification.

These are the minimum acceptable qualifications that someone needs to perform the job effectively.

12

Give examples of job specifications.

Qualifications such as education, experience, work skills, personal requirements, and mental and physical health.
And the job conditions like the physical surroundings and hazards.

13

Define job evaluations (job comparisons).

It is a systematic process of determining the worth of a job in relation to other jobs. It's used to set the pay rate. Also used to improve existing jobs. It is like benchmarking of the job world.

14

Define performance standards.

These tell what the job accomplishes and what counts as satisfactory performance quality and productivity.

15

What does the job description do?

It lists the tasks, duties, responsibilities in a job. It tells the what, how, and why. Also tells working conditions, tools, materials, and equipment used.

16

What are the 10 parts of the job description?

Job title
location
job summary
tasks/responsibilities
who position reports to
who position supervises
KSAA
machines/tools/equipment
working conditions
hazards

17

What are KSAA's?

Knowledge
Skills
Abilities
Attitudes/motivation.

18

Define job enlargement.

It is increasing the number of tasks in a job to reduce monotony and increased satisfaction/motivation.

19

Define job enrichment.

This increases the responsibilities, achievements, growth and recognition opportunities for an employee to increase motivation.

20

Find job simplification.

????

21

Define job rotation.

????

22

What is the foundation and structure of the HR walk?

Organization structure
Job description
legislation
labor relations

23

What does the Equal Employment Opportunity say?

All employees have right to advance based on ability, merit, and potential.
Employer must hire without bias and be fair.

24

FSLA of_____?

Fair labor standards act
1938

25

3 main parts of FLSA?

Overtime standards= 1.5 pay, exempt (no OT) or non-exempt (get OT)
Child labor= # of hours, time of day, age
Federal minimum Wage= for hourly employees and state can set it higher.

26

What is tip credit?

Part of federal minimum wage portion of FLSA. A tipped employee gets less than minimum wage but makes up in tips. Employer must pay the difference.

27

What types of orgs do most of these regs apply to?

20-25 or more employees
Government funded

28

What is the Equal Pay Act of _____?

1963
Can't discriminate on sex for pay rate, benefits, or pensions.

Equal pay for equal Amt of work regardless of sex.

Can get higher wage based on credentials.

29

What 5 things does Title ___ of _____ of _____ prohibit?

Title 7 of civil rights act of 1964 prohibits discrimination of race, sex, color, religion, national origin

30

2 other names for human resources

Old- personnel resources
New- human capital

31

What constitutes equal work?

Same skills, same effort, same responsibilities, and same work conditions

32

What does Iowa State's equal opportunity and affirmative action add to the big five of the civil rights?

Gender identity, genetic info, and sexual orientation.

33

What are the two types of discrimination?

Disparate treatment and disparate impact.

34

Define disparate treatment.

Intentional discrimination. Like only giving a certain reading test to a certain race.

35

Define disparate impact.

Unintentional discrimination. Giving a certain test that clearly women can't succeed at so it holds them back from getting the job.

36

______ ________ in employment act of 1967? What and when Amended?

Age discrimination

Prohibits discrimination against people 40-70
Amended in 1987 for no mandatory retirement age.

37

pregnancy discrimination act of ______.

1978 amendment to
Civil rights act

Prohibits hiring, promotion, termination descrimination

38

What does COBRA allow?

Allows employee who has been dismissed to continue group health coverage for 18 months. The employer does not pay for this.

39

What act prohibits discrimination I'm basis of age in all forms of employee benefits?

Older workers benefit protection act of 1990.

40

What type of organizations does the ADA of 1990 apply to?

Applies to organizations with 15 or more employees on payroll.

41

What is the intent and outcomes of the ADA?

People with disabilities have increased access to jobs.

Employers will provide accommodations and work with that employees with disabilities.

42

Does the ADA define disability?

Medical condition or disorder=impairment

Something that limits a person substantially from major life activities

43

When was the ADA expanded to include more people?

2009

44

What are some examples of covered disabilities under ADA?

Epilepsy, paralysis, HIV aids, hearing or visual impairment, learning disability, mental condition, talked about alcoholism has possibility.

45

What are some conditions not covered under the ADA?

Short duration condition like sprain, break, flu, food borne illness??

46

What is the intent of FMLA?

Employees can take time off to care for spouse/child/parent and be guaranteed the job back.

47

How do the number of FMLA hours difference? What do they depend on?

Number of hours worked by employee, length of employment, number of employees in organization.

48

What was added to FMLA in January, 2008?

Up to 12 weeks of leave for qualifying situations for active military duty family members.

Up to 26 weeks of leave in 12 months for military service member recovering from illness.

49

What does HIPPA stand for and intend to do?

Health insurance portability and accountability act of 1996

Allows health Insurance coverage continuously well switching providers and jobs if you have pre-existing medical condition.

50

What does the affordable care act intend to do?

Allow every employee working over 30 hours to receive subsidized healthcare from the employer.

51

What is the OSH act?

Occupational safety and health act to provide workplace free of serious hazards.

52

Define Labour relations.

The interaction between management and a labor union.

53

What is collective-bargaining?

It is the negotiation between management in the union to find a collective agreement.

54

What act doesn't allow an employer to stop at Union from coming to their organization? Also says that employees can peacefully pick it.

The Noris LaGuardia act

55

What act gave rise to the National Labor Relations Board? It focused on the relationship between Union and management.

Wagner Act

56

What act change it to "prounion actions"? Says Union can't charge excessive dues and they must bargain collectively with employer.

Taft Hartley Act

57

What act made national union controls less controlling over local unions? It got away from the top-down management style.

Landrum- Griffin Act

58

What are the 3 recruitment methods? Which is the best for
Employees?
Managers?
Supervisors?

Print, Internet and WOM

WOM
School nutrition program
Newspapers

59

What three components of recruitment need evaluated after recruitment is done?

The cost of the advertising. The geographical reach of the recruitment. (Results) The number of viable and qualified candidates and the number of three months of full working.

60

Who needs to review the application and what are some specifics that I looked at?

HR or the manager.
Look for job hopping, unexplained gaps in employment, availability, position seeking, completedness of app, and reason for leaving previous job.

61

What are the three forms of interviewing and characteristics of each?

Telephone- when trying to shrink large applicant pools.
Fave to Face- after the telephone or first
SKype- Technology problems, cheap and common option

62

What are the three types of interviews, what do they ask, and who are that used on?

Structured- same exact questions to all. Lower-level positions. Easy to compare and interview.
Unstructured- no questions, very loose, interviewee talks, chat session, used for upper level
Semi-structured- best for professional positions, some questions like everyone, some individualized,

63

What are the types of questions used in an interview and what are the best types?

Best are open ended and behavioral.

Probing
Loaded (no right answer)
Hypothetical
Leading (we value...)
Behavioral (tell me about a time when)

64

What for topics do you avoid when asking interview questions?

Marital status
Exact age
Race
Sexual orientation

(You should recognize your own bias)

65

What are bona fide occupational qualifications? Name 4 examples.

BFOQ
Qualifications listed on the job description that may require certain status of:
Married
Gender
Height
Weight
Religion

66

What is the most important part of interviewing? What does the interviewing process looks similar to?

Having a plan!!

The process looks like counseling (rapport, active listen, nonverbal cues, avoid halo)

67

What is preemployment testing? What two things does it need to have?

An exam listed on the JD that will happen before employment. (Strength, medical test, personality, knowledge, honesty, math)

Needs to be reliable and valid!!

68

What are the three levels of orientation?

General- overall org mission and codes. Whole hospital for example

Dept specific- employees uniform, clocking times, MDS sheets, for FNS for example

Job specific- all the specific rules for tasks of position (dietary aide guidance)

69

What should the orientation include?

Mission/vision
Organization chart
Job content and JD
Working conditions
Policies and procedures

70

What is orientation?

The formal process where new employee learns about the organization department and specific job.

71

What is the most important concept when ending the orientation?

Documentation! If employee does not sign all orientation pages or do a pre-and post test, nothing shows that it has been done.