Exam 2 Review (CAS 100B)

Question 1

Hearing

Answer 1

The apprehension of stimuli

Question 2

Listening

Answer 2

Involves (at least) the attempt to understand the message

Question 3

Message Overload (Barrier of Listening)

Answer 3

Too much data to comprehend
Too many messages at the same time

Question 4

Preoccupation (Barrier of Listening)

Answer 4

Something else is perceived more important

Question 5

Rapid Thinking
(Barrier of Listening)

Answer 5

We understand 400-500 WPM; most of us speak at 100-150 WPM

Question 6

Listening Takes Effort (Barrier of Listening)

Answer 6

We don’t have the energy

Question 7

Faulty Assumptions (Barrier of Listening)

Answer 7

We may think that a message is too unimportant, too simple, or redundant.

Question 8

Lack of Apparent Advantages (Barrier of Listening)

Answer 8

Talking puts us in the center of attention, in control. Talking is an energy release and a way to get things done.

Question 9

Lack of Training (Barrier of Listening)

Answer 9

Little informal training of listening

Question 10

Physiological Problems (Barrier of Listening)

Answer 10

Anything that impedes hearing may impair listening as well

Question 11

Critical Listening

Answer 11

Understanding the how’s or why’s of an exact message

Question 12

Discriminating Listening

Answer 12

Listen to remember

Question 13

Empathetic Listening

Answer 13

Listening to gain understanding

Question 14

How to Improve Listening Skills

Answer 14

Listen to the main parts
Focus attention on the message more than on the person
Listen to what IS being said

Question 15

Dyad

Answer 15

Between two people

Question 16

Situational Cues

Answer 16

Contextually based
EX. Time of day, privacy, number of communicators, size of room

Question 17

Dispositional Cues

Answer 17

Based on our knowledge about ourselves, the other, and past experiences

Question 18

Cultural Level

Answer 18

Making judgments about the other on our basis of our knowledge about their culture

Question 19

Sociological Level

Answer 19

Making judgements based upon the roles people play, or upom group membership

Question 20

Interpersonal/Psychological Level

Answer 20

Making judgements based upon what you know about the other person as a unique individual

Question 21

Self Disclosure

Answer 21

Providing to another info the other would normally not have or have access to

Question 22

2 Forms of Telling About Self Include…

Answer 22

History and Story

Question 23

Factors Which Help Determine If & How We Self Disclose

Answer 23

Target Person
Relationship w/ Target Person
Category of Information
Reciprocity

Question 24

Altman and Taylor’s Social Penetration Theory

Answer 24

Emphasizes the importance of self-disclosure of interpersonal communication

Question 25

Characteristics of Self Disclosure

Answer 25

Riskiness Dyadic Usually Reciprocal Typically Occurs Incrementally Relatively Few Conversations Positive Relationships

Question 26

Catharsis

Answer 26

Releasing tension

Question 27

Self Clarification

Answer 27

Figure pit what we're thinking or feeling

Question 28

Self Validation

Answer 28

Way of confirming aspects about our self concept

Question 29

Impression Formation

Answer 29

Manage impressions people have about us

Question 30

Relationship Enhancement & Relationship Maintenance

Answer 30

Relationships need self disclosure to remain healthy and to grow

Question 31

Social Control/Manipulation

Answer 31

Self-disclose to enhance our ability to control others or the situation; we sometimes self disclose to shock, embarrass, or hurt another.

Question 32

The Johari Window

Answer 32

An illustration which depicts the interdependence pf intrapersonal and interpersonal affairs

Question 33

Secure (Attachment Styles)

Answer 33

People are comfortable with intimcacy and very dependent

Question 34

Avoidant (Attachment Styles)

Answer 34

People are uncomfortable with intimacy and remain independent

Question 35

Eros (Love Style)

Answer 35

Passionate Love > Think of the Greek god Eros

Question 36

Ludus (Love Style)

Answer 36

Game-playing style (give and take)

Question 37

Storge (Love Styles)

Answer 37

Friendship based

Question 38

Pragma (Love Styles)

Answer 38

Practical love styles

Question 39

Mania (Love Styles)

Answer 39

Possessive, dependent-style (take and take)

Question 40

Agape (Love Styles)

Answer 40

Selfless, all giving love (give and give)

Question 41

Control

Answer 41

Primary dimension of all relationships

Question 42

Control's Two Poles

Answer 42

Dominance and Submission

Question 43

Status

Answer 43

The position of an individual in relation to another or others Higher status -> Control

Question 44

Power

Answer 44

The capacity to influence the behavior of others and to resist their influence

Question 45

Assertiveness

Answer 45

Standing up for personal rights and expressing thoughts, feelings, and beliefs in direct honest, and appropriate ways.

Question 46

Selective Filtering

Answer 46

Each of us has different criteria for what kind of people we want to label (Relationship Development)

Question 47

Complimentary Relationships

Answer 47

Defined by differences

Question 48

Symmetrical Relationships

Answer 48

Defined by similarties

Question 49

Acquiatanceship (Stages in Realtionship Development)

Answer 49

Testing the waters

Question 50

Temporary Accommodation (Stages in Relationship Development)

Answer 50

Provisionally adept/accommodate one another

Question 51

Testing (Stages in Relationship Development)

Answer 51

How far can we go?

Question 52

Preliminary Contract (Stages in Relationship Development)

Answer 52

Define the relationship

Question 53

Leveling the Contract (Stages in Relationship Development)

Answer 53

One or both of us may decide that the relationship isn't at the appropriate level

Question 54

Signs of Difficulty in a Relationship

Answer 54

When people begin to send relational messages that are no longer mutually aligned to a relational definition

Question 55

Why do Relationships Deteriorate?

Answer 55

1) The relationship doesn't continue to satisfy the needs it once satisfied 2) Loss of attraction 3) Increasing perception of dissimilarity 4) Unacceptable level of stress and conflict

Question 56

What's the ideal size for a small group?

Answer 56

5-7 people

Question 57

Multiplicity of Perspectives

Answer 57

The primary advantage/greatest strength of a small group if fully associated

Question 58

Qualitative Characteristics of Small Groups

Answer 58

1) Interactive Patterns - Idiosyncrasy 2) Common Goals 3) Perception of Unity

Question 59

Three Leadership Roles

Answer 59

1) Task Leader 2) Procedure Leader 3) Social Leader

Question 60

Interdependece

Answer 60

What happens to one member of the group influences what happens to the other members

Question 61

Shared Motivations

Answer 61

Joining the group for similar reasons

Question 62

Role

Answer 62

The shared perceptions and expectations of the behavior of an individual in a small group

Question 63

Roles are...

Answer 63

Emergent, Creative and Dynamic

Question 64

Pivotal Norms

Answer 64

Central to the group's survival as a group

Question 65

Peripheral Norms

Answer 65

The group could survive without these

Question 66

Groupthink

Answer 66

When the pressure to conform is too great

Question 67

Concurrence Seeking Norms (Symptoms of Groupthink)

Answer 67

Dissenters are not argued with, but are ignored or removed from the group (Ex. Schlesigner's role in the Bay of Pigs)

Question 68

Illusion of Invulnerability (Symptoms of Groupthink)

Answer 68

Members feel so secure in their group that they feel that their decisions can't go wrong (Ex. Pearl Harbor)

Question 69

Rationalization (Symptoms of Groupthink)

Answer 69

The group tends to minimize evidence that threatens the group's assumptions and plans

Question 70

Negative Stereotypes of Others (Symptoms of Groupthink)

Answer 70

The group feels outsiders are incompetent