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COMS 210 > Exam 3 > Flashcards

Exam 3 Flashcards

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1
Q

What is the other name for the pragmatic view?

A

Interactional view

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2
Q

Who came up with the interactional view?

A

Paul Watzlawick

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3
Q

According to Paul Watzlawick, what is the family?

A

a system

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4
Q

Who was the Palo Alto group inspired by

A

Gregory Bateson

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5
Q

Who wrote “The Pragmatics of Human Communication”?

A

Watzawick, Beavin, and Jackson

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6
Q

What two things did “The Pragmatics of Human Communication” hugely influential in?

A

1) interpersonal communication

2) family studies

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7
Q

What is family homeostasis?

A

A drive for things to stay the same

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8
Q

What is the major underlying issue in communication

A

one cannot not communicate

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9
Q

Communication equals?

A

content+relationship + (identity)

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10
Q

What else is content?

A

Report

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11
Q

What else is relationship?

A

Command

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12
Q

What is content?

A

What is said

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13
Q

What is relationship?

A

How it is said

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14
Q

Which of the two is non-verbal?

A

Relationship

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15
Q

Which of the two is based on verbals?

A

Content

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16
Q

Is content digital or analogical?

A

Content tends to be digital

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17
Q

Is relationship digital or analogical?

A

Analogical

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18
Q

What does the world blame for people’s actions?

A

their environment

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19
Q

What does the world reject about the reason for people’s actions?

A

Individual motives and personality traits determine communication in the family.

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20
Q

What is an axiom?

A

self-evident truth

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21
Q

What ALL is content?

A
  • report
  • what is said
  • verbal
  • digital
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22
Q

What ALL is relationship?

A
  • command
  • How it is said
  • Non-verbal
  • analogical
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23
Q

Every family has ____ rules

A

different

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24
Q

What is the status quo?

A

The way things are

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25
Family homeostasis is unspoken or?
tacit
26
Collusion?
Secretive agreement
27
What does relationship do for content?
relationship communicates the content
28
What does digital mean?
Symbols that needs to be learned
29
What does analogical mean?
Looks like what it is.
30
What is metacommunication?
Messages that tell us how to interpret messages.
31
What are relational messages?
tell others how to interpret content messages.
32
What are the two patterns that relationships follow?
symmetrical or complementary
33
What does the complementary pattern mean?
Goes along with
34
What is the complementary pattern of communication??
one up, one down, one up, one down.
35
What is one up?
being in charge of the conversation.
36
What is one down?
letting someone have the power.
37
Symmetrical pattern of communication?
Both people try to be in charge (one up one up) or (one down, one down)
38
What is a neutral pattern of communication?
No power control
39
Punctuation in a relationship
an on-going cycle
40
How can a punctuation style relationship stop?
if one person stops what they are doing permanently.
41
What is a double bind message?
Person is saying one thing but body language is saying another. Either decision made will be a bad one.
42
Who was studied when looking at the double bind message?
schizophrenic children
43
Reframing in a relationship requires?
mentally changing attitude toward a situation.
44
Mechanistic approach compares organizations to what?
a machine
45
Mechanistic approach says that people, things, etc. are what?
replaceable
46
Mechanistic approach is the ___ approach
most traditional
47
Who is in charge in that mechanistic approach?
The boss
48
What kind of communication is used in the mechanistic approach?
Downward
49
How is the chain of command structured in the mechanistic approach?
strict, like the military
50
How flexible is the mechanistic approach?
There is little to no flexibility
51
Human relations approach compares organizations to what?
a family
52
What does the human relations approach look at?
social and psychological needs of people
53
What is the human relations approach motivated by?
happiness
54
Human resources approach is based off of the idea that what?
people want to be better workers and better people.
55
What motivates people according to the human resources approach?
people motivate themselves
56
What is more important than happiness according to the human resources approach?
satisfaction
57
What do people like according to the Human resources approach?
self-fulfillment and self-motivation
58
Who is the manager in the Human resources approach?
a facilitator
59
What kind of communication is used in the human resources approach?
Open communication
60
Key words for the systems approach
- connections - networks - synergy
61
What kind of dependence is required in the systems approach?
Interdependence
62
What kind of communication is important in the systems approach?
feedback
63
Is the systems approach formal or informal?
Both. and based on formal and informal meetings
64
What is coordinated in the systems approach?
coordination in people, elements, and people
65
What is another name for the systems approach?
general systems approach
66
The cultural approach is all about what three shared things?
- Shared meanings - Shared values - Shared sense-making
67
The political approach is all about what two kinds of power?
- Overt | - Covert
68
What does overt mean?
Open
69
What does covert mean?
Secretive
70
What is the critical theory and who did it start with?
it is very influential today. Started with Marx.
71
Why do people organize themselves?
to deal with uncertainties of life
72
Two people who studied the cultural approach to organization?
-Clifford Geertz and Michael Pacanowsky
73
What is Geertz famous for studying?
Bali cock fighting

COMS 210 (5 decks)

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