Exam 4:TeamSTEPPS Flashcards
The Joint Commission: Importance of Communication
* Ineffective communication is a root cause for nearly what?
66 percent of all sentinel events reported-> something that happens to the patient that was not suppose to have with their disease progression
What is communication?
* The lifeline of what?
* When it is effective?
- The process by which information is exchanged between individuals, departments, or organizations
- The lifeline of the Core Team
- Effective when it permeates every aspect of an organization-> everyone who needs to know, understands
Who write Our Iceberg Is Melting? What was it used for?
John Kotter
* TeamSTEPPs used this book for concepts
Who developed TeamSTEPPS? Why?
The Agency for Healthcare Research and Quality (AHRQ) and the Department of Defense (DoD) developed in the mid-2000s, TeamSTEPPS®, a teamwork system that offers a powerful solution to improving collaboration and communication within your institution.
Teamwork has been found to be one of the key initiatives within what?
within patient safety that can transform the culture within health care.
Patient safety experts agree that what skills are essential?
Teamwork has been found to be one of the key initiatives within patient safety that can transform the culture within health care. Patient safety experts agree that communication and other teamwork skills are essential to the delivery of quality health care and to preventing and mitigating medical errors and patient injury and harm.
Shared mental model:
* What is it?
Basically people on the same page
Standards of Effective Communication: What are they?
Complete, Clear, Brief, Timely
Standards of Effective Communication
* What does it mean to be complete?
* What does it mean to be clear?
* What does it mean to be brief?
- Complete : Communicate all relevant information
- Clear: Convey information that is plainly understood
- Brief : Communicate the information in a concise manner
Standards of Effective Communication
* What does timely mean? (3)
- Offer and request information in an appropriate timeframe
- Verify authenticity
- Validate or acknowledge information
Communication challenges
* What about language?
* What are distractions?
* What is about physical
* What about personalities?
* What about workload?
Communication Challenges
* What about Varying communication styles?
* What about conflict?
* What about lack of verification of information?
* What about shift change?
What are the communication Barriers?
- Fatigue: physical and mental
- Workload: shortages of workers
When should you advocate for your patients?
You should advocate for the patient even when your viewpoint is unpopular, is in opposition to another person’s view, or questions authority.
Tools and strategaties for commuication and mutual support?
Only know arrows
What is situation, background, assessment, recommendation and request?
What is call out?
When there is a leader, to call out to let everyone know what is going on. It makes sure that is a definit leader
What did they do at TGH?
No other orders if they did not have the cap would be done
What is check back?
Important for everyone, ensures that the person in the convo understands what is it going on.
* Every important for medication
What is handoff? What are examples
Designed to enhance information at critical times during transition of care
* Some many things can be lost
What is the two challenge
Airline captains when they have a lap in jugdement?
What is CUS?
When you hear these words, you need to stop in your tracks
