Exam 5 Flashcards

(29 cards)

1
Q

control cycle

A
  1. set performance standards
  2. measure performance
  3. compare performance with standards
  4. reward successes, correct problems
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q
A

it is any process that directs the activities of individuals toward the achievement of organizational goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

procedures used to verify accounting reports and statements

A

accounting audits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

a method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the amount of time employees devote to particular activities

A

activity based costing (ABC)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

a frank and open minded discussion of four basic questions aimed at continuous improvement

A

after action review

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

control system combining four sets of performance measures: financial, customer satisfaction, business processes and learning and growth

A

balanced scorecard

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

the process of investigating what is being done and comparing the results with the corresponding budget data to verify accomplishments or remedy differences

A

budgeting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

the use of rules, regulations and authority to guide performance

A

bureaucratic control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

control based on the norms, values, shared goals and trust among group members

A

clan control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

the control process used while plans are being carried out, including directing, monitoring and finetuning activities as they are performed

A

concurrent control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

any process that directs the activities of individuals toward the achievement of organizational goals

A

control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

a liquidity ratio that indicates the extent to which short term assets can decline and still be adequate to pay short term liabilities

A

current ratio

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

a leverage ratio that indicates the company’s ability to meet its long term financial obligations

A

debt-equity ratio

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

an evaluation conducted by one organization, such as a CPA firm, on another

A

external audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

control that focuses on the use of information about previous results to correct deviations from the acceptable standard

A

feedback control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

the control process used before operations begin, including policies, procedures, and rules designed to ensure that planned activities are carried out properly

A

feedforward control

17
Q

a periodic assessment of a company’s own planning, organizing, leading and controlling processes

A

internal audit

18
Q

an evaluation of the effectiveness and efficiency of various systems within an organization

A

management audit

19
Q

focusing on short term earnings and profits at the expense of longer term strategic requirements

A

management myopia

20
Q

control based on the use of pricing mechanisms and economic information to regulate activities within organizations

A

market control

21
Q

a managerial principle stating that control is enhanced by concentrating on the exceptions to or significant deviations from the expected result or standard

A

principle of exception

22
Q

an itemized financial statement of the income and expenses of a company’s operations

A

profit and loss statement

23
Q

a depiction of how an organization plans to convert its various assets into desired outcomes

24
Q

price charged by one unit for a good or service provided to another unit within the organization

A

transfer price

25
economic, social and environmental performance
triple bottom line (TBL)
26
3 approaches to bureaucratic control
- feedforward control - concurrent control - feedback control
27
questions you ask for an after action review:
- what were our intended results? - what were our actual results? - what caused our results? - what will we sustain and improve?
28
problems with bureaucratic control:
- rigid bureaucratic behavior - tactical behavior - resistance to control
29
designing effective control systems (customers, people, financial, processes)
- establish valid performance standards - provide adequate information to employees - ensure acceptability to employees - encourage open communication - use multiple approaches