Exam Two Flashcards
(112 cards)
as bureaucracies and corporations grow, human life is trumped by these. it becomes less important to cater to the individual
alienation
an organizational structure put into place to achieve a goal by the most efficient means using coordinated human activity
bureaucracy
formal organizations which lure people in who have no choice but to participate. examples are socialization or re-socialization structures like school or prison
coercive organization
the guiding, monitoring, and regulating of the production of the delivery of a product or service
control
a claim made by an organization about it’s product or services ability to move a consumer quickly from one state or being to another. such as moving from hungry to satisfied
efficiency
cost of using or acquiring a product that are not factored into the price of the product or paid by producers. such as what disposing the product does to the enviroment
externality cost
official aspects of an organization such as written rules, descriptions of jobs and procedures
formal dimension
coordinating mechanisms which bring together people, resources, and technology, to control human activity in an effort to achieve a certain goal or outcome. EX apple creates technology for consumers
formal organizations
a formal organization which is dedicated to the fast production of food regardless of whether it is nutritious or not, in the sole effort to make profit, reduce cost in all forms
industrial food system
a deliberate simplification which exaggerates defining characteristics of something, which establishes a standard that real cases can be compared to
ideal type
the unofficial dimension of an organization. usually defined by norms and values that employees create and behaviors which ignore or bypass the formal dimensions of the organization. EX not washing your hands after going to the bathroom even if there is a sign next to the sink
informal dimension
irrationalities generated by rational systems
iron cage of rationality
process by which the principles and formal dimensions of the fast food chain are dominating more and more sectors of american society
mcdonaldization
there a only few complete power. only a select few possess the decision-making power in a company
oligarchy
the expectation that good or service will be the same wherever you purchase it
predictability
the trend of organizations hiring experts with formal training in specific areas which are needed to achieve certain goals
professionalization
numerical indications which make it easy for consumers to evaluate products and services EX. rate your experience
quantification and calculation
when a process of thought or action rooted in emotion, superstition or traditions is replaced by an instrumental rational approach. EX going from making something because you love your consumers to doing it solely for a profit
rationalization
quantitative measures of how well an organization and its part are performing
statistical measures of performance
the inability to respond in unique or unusual circumstances, do to specialized and repetitive training EX not knowing how to respond to an unhappy costumer when you did exactly what you were told todo a million times in trainiing
trained incapacity
companies with countless enterprises in different countries other than where they are headquartered
transnational corporations
organizations that draw people in who are searching for material gain EX companies who are looking for employees
utilitarian organization
organization which draw together people to give time and talent to support a mutual interest or meet a goal
voluntary organizations
groups of people who come together with a clear purpose of goal in mind. largely impersonal. and may vary in size
secondary group