Facilities Management

Question 1

Is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology

Answer 1

Facilities management

Question 2

IFMA

Answer 2

International facility management association

Question 3

Services under facility management

Answer 3

• cleaning
• security
• support
• catering
• property

Question 4

Security services

Answer 4

• physical security
• surveillance
• technical installation
• emergency management

Question 5

Cleaning services

Answer 5

• daily cleaning
• periodical cleaning
• segment cleaning
• special cleaning

Question 6

Support services

Answer 6

• front & back office
• welfare facilities
• labour supply

Question 7

Catering services

Answer 7

• contract catering
• event catering
• confectionary services
• vending services

Question 8

Property services

Answer 8

• building & ground maintenance
• energy management
• damage control

Question 9

What are the 11 core competencies of facility management?

Answer 9

• communication
• human factor
• operations & maintenance
• project management
• business & finance
• quality
• real estate & property management
• leadership & strategy
• business continuity
• technology
• environmental stewardship & sustainability

Question 11

Communication plans and processes for both internal and external stakeholders

Answer 11

Communication

Question 12

Emergency and risk management plans and procedures

Answer 12

Emergency preparedness and Business continuity

Question 13

Sustainable management of built and natural environments

Answer 13

Environmental stewardship and sustainability

Question 14

Strategic plans, budgets , financial analyses, procurement

Answer 14

Finance & business

Question 15

Healthy and safe environment, security, FM employee development

Answer 15

Human factors

Question 16

Strategic planning, organize staff and lead organization

Answer 16

Leadership and strategy

Question 17

Building operations and maintenance, occupant services

Answer 17

Operations and maintenance

Question 18

Foresight in management of all projects and related contracts

Answer 18

Project management

Question 19

Best practices, process improvements, audits and measurements

Answer 19

Quality

Question 20

Real estate planning, acquisitions and disposition

Answer 20

Real estate and property management

Question 21

Facility management technology, workplace management systems

Answer 21

Technology

Question 22

Is responsible for an effective and strategic planning that simplifies the day-to-day business operations of an organization, with paying special attention to its infrastructure management

Answer 22

Facility manager

Question 23

A facility manager looks after various aspects including:

Answer 23

• vendor management
• contract management
• client management

Question 24

They have to ensure the most suitable work environment by using best practices that reduce operational costs and boosts productivity

Answer 24

Facility manager

Question 25

Is an integrated multidisciplinary, interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of office blocks, arenas, school, convention center

Answer 25

Facility management

Question 26

The discipline of facility management and the role of facility managers in particular are evolving to the extent that many managers have to operate at two levels:

Answer 26

- strategic-tactical - operational

Question 27

Proper operation is accomplished by managing the following activities: (10)

Answer 27

- health and safety - fire safety - security - maintenance, testing and inspection - cleaning - operational - tendering - commercial property management - business continuity planning - space allocation and changes

Question 28

LPG

Answer 28

Liberalization, privatization, globalization

Question 29

Is managing all the support system which is required for operating core operation of business from janitorial services to maintenance of equipments

Answer 29

Facility management

Question 30

Maximize value and provide efficient management services at lower operating cost and maintaining high service level

Answer 30

Facility management

Question 31

types of facility management services

Answer 31

Soft service Hard services Production support services Specialized services

Question 32

Involvement of human skill

Answer 32

Soft services

Question 33

Involvement of electrical and mechanical equipments with human skill

Answer 33

Hard services

Question 34

It is the role of a facility manager to ensure proper operation of all essential building services. These services can include: (5)

Answer 34

- normal power - emergency power systems - environmental conditions - building monitoring systems - life/safety systems

Question 36

A profession that encompasses multiple disciplines to ensure functionality

Answer 36

Facility management

Question 37

The practice or coordinating the physical workplace with the people and work of the organization

Answer 37

facility management

Question 38

Is the integrated of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness

Answer 38

Facilities management

Question 39

Is the integration of multi-disciplinary activities within the built environment

Answer 39

Facilities management

Question 40

CAFM

Answer 40

Computer aided facility management

Question 41

Components of best in class systems may include: (9)

Answer 41

- Certificate of insurance - incident tracking - project management - preventive maintenance - automated & mass communications - visitor access - security - fire & life safety - accounting

Question 42

Company’s second largest asset

Answer 42

Facilities

Question 43

Company’s largest asset

Answer 43

Employees

Question 44

Scope of facilities management (6)

Answer 44

- real estate management - occupancy management - maintenance management - asset management - financial and performance management - building systems

Question 45

Top 4 skills for a maintenance manager

Answer 45

- organizational skills - ability to see the big picture - people skills - analytical skills

Question 46

Example of hard fm services

Answer 46

- fire safety system - lighting system - hvac - plumbing - electricity

Question 47

Example of soft fm services

Answer 47

- waste management - catering - space planning - landscaping - cleaning services

Question 48

What does a facility manager manage?

Answer 48

- people - process - place - technology