final exam Flashcards
1
Q
the purchase, display, and sales of goods is
A
merchandising
2
Q
a case or receptacle for dead human remains which is anthropoid in shape is
A
coffin
3
Q
hardwood caskets are composed of
A
deciduous trees
4
Q
particles of wood bonded together with waterproof glue make up
A
pressed board
5
Q
400 series stainless steel is composed of this percentage of chromium
A
12%
6
Q
this type of wood is closed grain - sapwood that is white and often stained in red hue. it is relatively strong - used in fine furniture and cabinets
A
cherry
7
Q
goods that are bought and sold is defined as
A
merchandise
8
Q
this is a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric
A
casket
9
Q
this is considered premier hardwood - expensive due to being imported from central america, sometimes africa. it is a strong wood with reddish brown appearance and even grain
A
mahogany
10
Q
ferrous caskets are measured in metal sheet gauges. whats the thickest gauge casket
A
16 gauge
11
Q
300 series stainless steel caskets are made up of this percentage of chromium
A
18%
12
Q
copper are non ferrous caskets. they are measured in ounces. what copper casket is thicker
A
48 oz (whatever is highest)
13
Q
these caskets are light colored soft wood with twig knots. they are low cost and the sapwood is pale yellow to nearly white. the heartwood is light reddish brown
A
pine
14
Q
they types of caskets, vaults, urns, etc. that a director shows in their selection room. their cost; and how they are displayed are considered
A
merchandising plan
15
Q
these are cone bearing trees
A
coniferous
16
Q
these type of wood caskets are known for their strength and durability. the grain is distinct and comparatively straight. it is a light wood. and comprised 1/3 of the caskets sold in the US
A
oak
17
Q
this type of bronze casket is made from metal rolled into sheets
A
wrought bronze
18
Q
these types of wood are created by gluing thin layer of wood of superior value or excellent grain to an inferior wood
A
wood veneer
19
Q
these types of wood caskets are made of expensive brown wood grain pattern, usually straight sometimes exhibit curly or wavy patterns. the sapwood typically is creamy white. they have been decreasing in popularity due to expense
A
walnut
20
Q
these types of wood are made of thin sheets of wood glued together so that the grains are at right angles to one another. the use an odd number of sheets will be used so that the grain on the front will always run the same direction
A
plywood
21
Q
it is a part of the cap that is shaped like a double curve or like an elongated letter “S”. the molding of the casket into these curves was done in order to use less material
A
ogee (rim)
22
Q
that portion of the casket shell containing the top body molding, body panel, base molding, and casket body
A
body
23
Q
the ___ is part of the casket handle attached to the casket body
A
lug
24
Q
the uppermost part of the cap, extending from the rim to rim; everything above the rim
A
crown
25
a hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
stamped
26
this refers to the sides of the transverse cut in the cap (lid). these are the exposed sides of a 2 piece lid in a half couch casket. this part is a filler
header (bridge)
27
that part of the casket is attached to the lug or arm, which is gasped by the casket bearer
bar (handle)
28
the wedge shaped portion of the cap (lid) at each end of the crown
pie (fishtail)
29
the turned under edge or horizontal portion of the rim that comes into contact with the gasket or body ledge flange (top body molding flange)
rim flange or ogee flange
30
this is a part of the casket handle that attaches the handlebar to the lug or ear of the casket
arm
31
the top most part of the casket shell, including the ogee, crown, pie, and header
cap or lid
32
composes the sides and ends of the casket shell
body panels
33
the horizontal portion of the top of the body molding (body ledge) where the gasket is placed on gasketed protective casket
top body molding flange
34
a non moveable casket handle. it can be full length, individual, or single
stationary
35
the most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, them removed from mold
cast
36
all the parts that compose the cap (lid) and body of the casket
shell
37
this is found on cut top of gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot
gasket channel
38
a molding along the uppermost edge of the body panels
top body molding
39
molding along the lower most edge on the body panels
base panels
40
a moveable casket handle with a hinged arm. full length, individual, or single
swing bar
41
the decorative or ornamental part of the casket handle that covers the exposed ends of the bar
tip
42
an optional part of the hardware that is attached to the four corners of the body panels
corner
43
a single handle in which lug, arm, and bar are combined in one unit
bail handle
44
it is the aesthetic covering that resembles a throw draped over the foot cap or inner foot panel of the casket
overlay (throw)
45
this is a component of the casket interior that wraps over the head or the top body molding. is purely for aesthetic value
extend over
46
the focal part of the interior, which fills the inside of the crown or uppermost part of the cap
cap panel
47
this type of interior is created by placing a lining material on a metal form, adding weights, steaming, and attaching to a suitable upholstery (backing) material
crushed
48
a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area which point the roll (cove) is anchored
gimp
49
this type of interior material is drawn in parallel strips and sewn with multiple needles
shirred
50
the lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw overlay, which extends downward into the body of the casket
apron
51
a casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket
perfection half couch
52
a component part of the casket interior which lines the rim (ogee) and surrounds the cap panel
roll
53
the portion of the casket upon which the deceased human remains are placed
bed
54
a thin crinkled cloth of silk, rayon, or wool
crepe
55
this backing material is pressed paper in sheet form
masselin
56
this type of fabric is tightly stretched or drawn, creates smooth appearance
tailored
57
the aesthetic covering for the foot cap or inner foot panel of the casket
throw
58
a casket in which the cap is in two pieces; the rim (ogee) and foot panel is one piece which is hinged to the top body molding; and the head panel being the second pieces which is hinged to the rim (ogee)
single hinged panel
59
that portion of the casket interior covering the hinges that attach the casket cap to the casket body
hinge cover
60
a fabric of silk, cotton, and possibly rayon, with a thick, soft pile, or nap
velvet
61
the material that drapes the inside perimeter of the body of the casket
body lining
62
created by placing padding material between lining and backing materials. forms small raised puffs. most expensive
tufted interior
63
functional or ornamental covering that usually covers the foot end of the full couch casket; may be located at both head and foot of the full couch casket
inner panel
64
a component part of the casket interior which is inside head portion of the cap. no distinction is made between this and the foot panel in a full couch casket
head panel
65
a fabric woven to create a smooth, lustrous face and dull back. made from silk, nylon, or rayon
satin
66
a cloth bag filled with soft material used to support the head of the deceased
pillow
67
a casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket
slip panel
68
a piece of fabric used to cover the body of the deceased, especially the lower legs and feet when displaying in a full open casket
blanket
69
the upper part (the crown) open - ogee is fastened to the casket
half couch
70
a fabric made from flax; noted for its strength, coolness, and luster
linen
71
a component part of the casket interior which is inside the foot portion of the cap
foot panel
72
casket is fully opened at the head and foot
full couch
73
a finish used on casket exteriors that is free of gloss; no shine or gloss
flat finish
74
a metal casket is first painted, then scratched with an abrasive material to the base metal, and then finished with a sealer and buffed until a smooth high gloss is obtained
brushed
75
this wood finish may be stained or unstained with an outer protective coating of varnish or polyurethane
natural finish
76
a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer); the indentations are in the paint as the paint dries; usually found on inexpensive caskets
hammer tone
77
made by uniting superimposed layers of different materials
laminate
78
a color stain is applied
stained
79
the finish created when base metal is coated by another metal via an electrolytic process
plated
80
a material consisting of extremely fine filaments of glass embedded in various ways
fiberglass
81
the sides and ends are joined at 90 degree angles. sometimes called the mitered corner, it is less expensive than the round corner because it requires fewer component pieces and fewer hours of labor
square corner
82
this finish has less luster than semi gloss
satin
83
has no stain, but may be covered with protective varnish
unstained
84
a casket having ends in the shape of half circles
elliptic
85
an exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets
crinkle
86
a compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
polymer
87
a curved corner formed by the addition of a rounded corner piece that has been stamped or milled during the manufacturing process. the corner is welded in position
round corner
88
a casket design which displays a body panel with the shape of an urn
urn side
89
low luster finish
semi gloss
90
has no stain or protective varnish
unfinished
91
this type if sprayed finish has no shine
flat
92
a casket body style with the body sides at a 90 degree angle to the bottom
vertical side square
93
the application of paint, single, or multicolored
painted
94
a casket having eight angles or corners - eight sides or surfaces
octagon
95
a surface made smooth and glossy usually by friction; brought to a highly developed, finished, or refined state; burnished
polished
96
wood is covered with cloth
cloth covered
97
each unit of service and merchandise is priced separately
itemization
98
this is a pricing method where the mark up varies. "higher priced caskets are given a higher markup"
graduated recovery
99
this sales presentation method has the funeral director remaining in the selection room throughout the process
direct selection
100
a method of price quotation showing separately the price of services and the casket
bi unit pricing
101
this statistical term is the sum of group of numbers divided by number of units
mean
102
the percentage derived by dividing the wholesale amount of the merchandise by retail price of the merchandise
consumer value index (CVI)
103
the funeral director does not stay in the selection room during the process
indirect selection
104
the statistical term: value in an order set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
median
105
this is a pricing method where there is an inverse relationship between the markup and the price of the casket. higher priced casket given lower markup
declining price structure
106
the amount of illumination produced by a source of one candle at a distance of 12 inches
foot candle lighting
107
a wheeled, collapsible support for the casket, used in the funeral home, church, or other location when moving caskets
church truck
108
the preferred order where the selection room be located
main level
109
the method where the markup is multiplied by a constant factor. the same mark up is applied to all caskets
fixed multiple
110
statistical term: the number that appears most frequently in a listing of numbers
mode
111
a stand on which a corpse, coffin, or casket containing a corpse is placed to lie in state or to be carried to the grave
casket bier
112
any item of service or merchandise described to a purchaser as a "accommodation" "cash disbursement" or similar term paid up front by funeral home
cash advance items
113
the difference between merchandise cost and selling price, ie, gross margin
mark up
114
a study that is used by a business to determine where the potential customers are located
market survey
115
the number of times sales in a given price bracket occur over a fixed period of time
sales frequency
116
in the selection room, this is the max number of recommended caskets
30
117
a device upon which 2 or 3 caskets are placed for display
casket rack
118
a chart on which all sales are listed showing the number of sales in any sales bracket
sales frequency chart
119
the caskets sold in the 2nd or 3rd quartile
range
120
this is the same as declining method but with lower markups at the very bottom end
modified declining price
121
this pricing involves setting prices based on the costs for producing, distributing, and selling the product
cost based pricing
122
in the selection room arrangements of caskets, this format has caskets arranged in order of increasing or decreasing price
consecutive method
123
lighting: reflected illumination of an object
indirect
124
sections of caskets such as 1/4 or 1/8 panels
fractional
125
in the selection room, if you have 3 or 4 caskets set up to educate the selection party as to the construction, differences, features that affect the price, this would be considered a
demonstration group
126
the recommended square foot per casket in the selection room should be
40-60
127
the stand or support upon which a casket rests in the selection room
casket stand
128
lighting: glowing of heated filament
incandescent
129
a method of price quotation by which the charges are broken down into several component parts, such as professional service, facilities, automobile, and merchandise
functional pricing
130
a method of pricing where certain items of service and merchandise are grouped together and sold at a specific price
package price
131
a division of the total into four intervals, each one representing one forth of the total
quartile
132
the difference in the retail price of the next unit below
price gap
133
this pricing strategies focus solely on what the competition is charging, and strives to meet or beat those prices
competition based pricing
134
how to calculate CVI
wholesale price / retail
135
to to calculate margin
retail - wholesale price
