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Final Test Flashcards

(59 cards)

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1
Q

Purpose of control?

A

Adapt to change
Limit error
Minimize cost

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2
Q

Areas of control

A

Physical
Human
Information
Financial

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3
Q

Levels of control?

A

Strategic
Structural
Operations
Financial

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4
Q

What is operations control

A

The processes used to transform resources into products

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5
Q

Responsibilities for control?

A

Managers
Controller
Operative

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6
Q

Steps in the control process

A

Establish
Measure
Compare
Corrective action

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7
Q

What different corrective action can be taken?

A

Maintain the status quo
Correct the problem
Change the standard

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8
Q

Preliminary control

A

Monitors the quality of resources before the make it to the system

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9
Q

Financial control

A

Focuses on inflows, outflows, and what the company holds

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10
Q

Types of budgets

A 
Financial budget (cash budget)
Operating budget (sales, expenses)
Nonmonetary budget (expressed in no financial terms)
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11
Q

What does strategic control focus on?

A

Structure, leadership, technology, Human Resources, and information

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12
Q

What are the characteristics of effective control

A 
Planning
Flexibility
Accuracy
Timelines
Objectivity
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13
Q

Determining product service mix?

A

What kinds of products to offer

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14
Q

Capacity decision

A

The amount of products produced

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15
Q

Process layout

A

Create a variety of products (example repair shop)

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16
Q

cellular layout

A

Designated place to make specific materials (pocket example)

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17
Q

Forms of manufacturing technology

A

Automation
Computer assisted
Robotics

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18
Q

Basic inventories

A

Raw materials
WHIP
Finished goods
In transit

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19
Q

Implementing TQM

A 
Strategic commitment
Employee involvement
Materials
Technology
Methods
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20
Q

TQM tools

A

Value added
Benchmarking
Outsourcing
Reducing time

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21
Q

Levels of productivity

A 
Aggregate
Industry
Company
Unit
Individual
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22
Q

Time frames of goals

A

Strategic (10 years or more)
Tactical (5 years)
Operational ( 1 year)

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23
Q

Contingency planning

A

Alternative course of action if current plan is disrupted

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24
Q

BCG matrix

Study These Flashcards
A

Cash cows (large share, no growth)
Stars (large shares, fast growth)
Dogs (small share no growth)
Question mark (small share. Fast growth)

25
Types of departmentalization
Functional(involving the same activity) Product Customer Location
26
Types of interdependence
Pooled Sequential Reciprocal
27
Force field analysis
Helps resistance to change. List pros and cons with the pros outweighing cons
28
Psychological contract
What contributions the employee will make and the inducements they receive
29
Big 5 personality test
``` Agreeableness Conscientious Extraversion Negative emotionally Openness ```
30
Myers Briggs
Extraversion Sensing Thinking Judging
31
Selective perception
Ignoring what we want
32
Workplace behavior
Performance Withdrawal Organizational citizenship Dysfunctional
33
Management by objective
Management collaborates with employees to set objectives
34
Content perspective on motivation
Answers the question of what factors motivate people
35
Process perspective on motivation
Focuses on why people choose behaviors to fulfill their needs
36
What are the different types of reinforcement?
Positive Avoidance Extinction Punishment
37
Types of organizational groups
Functional group Task group Interest group
38
Development of a role
Expected role Sent role Perceived role Enacted role
39
Different group conflicts
Interpersonal (between people) Intergroup (between department) Interorganizational (between different organizations)
40
The management process
Planning Leading Organizing Controlling
41
Managerial roles
Interpersonal Informational Decisional
42
Classical management perspective branches
``` Scientific management (focuses on individual workers) Administrative management (focuses on total organization) ```
43
Managing ethical behavior
Create a code of ethics Applying moral judgement Organizational justice
44
4 types of organizational justice
Distributive Procedural Interpersonal Informational
45
Levels of international activity
Domestic International Multinational Global
46
Classical decision model
Tells managers how they should make decisions
47
Decision making: the administrative model
Say people use incomplete information and are constrained by bounded rationality
48
Group decision making
``` Interacting groups (openly discuss) Delphi groups (consensus of experts) Nominal groups (structured) ```
49
Three strategic challenges facing small firms
Choosing an industry Distinct competence Writing a business plan
50
Human resource management
Activities directed at maintaining an effective workplace
51
Predictive validation
Collecting scores of employees and correlating with actual job performance
52
Michigan | Ohio
Single line | Two separate lines
53
Debt to equity ratio
Total debt divided by total equity
54
Successful innovations are...
Novel Implemented Useful
55
What does a simple automatic control have
Feedback Information Sensors Control mechanisms
56
Dimensions of quality
``` Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived quality ```
57
Importance of quality
Costs Productivity Competition
58
Statistical quality control
``` Acceptance sampling (finished goods) In process sampling ```
59
How to improve productivity
Improve operations | Increase employee involvement

Management (4 decks)

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