Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Management > Test 1 > Flashcards

Test 1 Flashcards

(80 cards)

Start Studying
1
Q

Define management

A

Planning, organizing, leading, and controlling directed at an organizations human, financial, physical, and information resources with the aim of achieving goals.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What’s the management process?

A

1) planning and decision making
2) controlling
3) organizing
4) leading

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What’s the science of management?

A

Assumes problems can be approached using rational and systematic ways

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What’s the art of management?

A

Making decisions using experience and intuition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is happening in the New workplace

A

Diversity is increasing and work ethics are changing.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Define theory

A

Framework for organizing knowledge and providing a blueprint for action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Classical management perspective and its two branches

A

Scientific management

Administrative management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is scientific management? (Include the steps)

A

Focuses on how to improve production of individual workers

1) develops a science for each element of the job
2) selects employees to do those jobs
3) supervise to make sure they are doing it correctly
4) continue to plan the work but use workers to complete it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Administrative management

A

Focuses on managing the total organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What did classical management do for today (contributions)

A

Laid the foundation of management theory, identified key processes, made management a valid subject to study

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Classical management today (limitations)

A

Used in simple organizations, and universal procedures don’t always apply, doesn’t view employees as resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Define behavioral management perspective

A

Focuses on individual attitudes and behaviors and group processes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Hawthorne studies

A

Added a lamp to each desk, found out that both groups had increased productivity. Determined that extra attention caused better results and that human behavior was much more important in the workplace than previously believed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Maslows hierarchy of needs

A
  • physiological
  • safety
  • love
  • esteem
  • self actualization
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Theory x and theory y

A

X: negative view of workers that goes along with scientific management
Y: positive view of workers that goes along with human relations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Organizational behavior

A

Study of how people interact within groups to create more efficiency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Behavioral management today (contributions)

A

Insight to group dynamics
Focused managers on this insight
Views employees as resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Behavioral management today (limitations)

A

Behavior is difficult to predict
Managers don’t wanna adopt concepts
Research isn’t communicated to managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Quantitive management perspective

A

Focuses on use of computers

1) management science
2) operations management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is management science

A

Specifically on development of math models

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What’s is operations management

A

Helps organizations produce more efficiently

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Open system define

A

System that interacts with the environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Closed system define

A

Doesn’t interact with the environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Subsystem define

A

System within another system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Entropy define
Normal process leading to system decline
26
Contingency perspective define
Believes that manager behavior depends on a wide variety of elements. Each organization is unique
27
General environment
The set of broad dimensions in an organizations surroundings that create its overall context
28
Task environment
Specific organizations or groups that influence an organization.
29
PETSI define
- political legal (government regulation) - economic (the overall health of the economic system) - technological (methods available for converting resources to products) - sociocultural (morals of a society) - international (extent an organization is involved with other countries)
30
Organization culture
Values that help members of the organization understand what it stands for
31
What are porters competitive forces
1. Threat of substitute products 2. Power of customs 3. Threat of new entrants 4. Power of suppliers 5. Power of buyers
32
How organizations adapt to their environments (the plan)
``` Information management Social responsibility Direct influence Organizations flexibility Mergers Strategic response ```
33
Managerial ethics
Standards of behavior that guide individual managers in their work Has good intentions for everyone involved
34
Managing ethical behavior
1) management involvement 2) train employees (individual issues such as behavior) 3) written rules
35
Code of ethics
A written statement of values that guide a firms actions that must be enforced to be valuable
36
Applying moral judgment
Combine your ethics and the businesses ethics to make a fair decision that optimizes production
37
The guide for ethical decision making
1) gather the facts 2) is it acceptable compared to the 4 ethical norms 3) determine if there is other overriding factors
38
What are the 4 ethical norms?
Utility- does the act optimize outcome Rights- does it respect the rights of everyone Justice- is it fair Caring- is it consistent with people's responsibilities to each other
39
Organizational justice
How employees view how fairness is distributed in a organization
40
What are the 4 types of organizational justice?
1) distributive justice 2) procedural justice 3) interpersonal justice 4) informational justice
41
What was the sarbanes-oxley act?
The government required CEOs and CFOs to tell the truth on financial disclosures
42
What are emerging ethical issues?
1) ethical leadership 2) corporate governance (board of directors must be independent) 3) information technology
43
Areas of social responsibility
- stakeholders - natural environment - general social welfare
44
Organizational stakeholders
People who are directly affected by the practice of the organization . Also known as the task environment
45
What three groups do organizations focus on for social responsibility?
Customers Employees Investors
46
Areas of social responsibility
Natural environment | General social welfare (contributing to charities)
47
Triple bottom line
When a company achieves economic, social, and environmental success. Also known as planet, people, profit
48
What the 4 things on the degree of social responsibility
Obstructionist Defensive Accommodative Proactive
49
How does the government influence businesses
``` Direct regulation (protection legislation) Indirect regulation (tax codes) ```
50
How does business influence government
Lobbying Political action committee Favors
51
Legal compliance
Business are forced to follow the law
52
Ethical compliance
What is morally right to do
53
Whistle blowing
When an employee tells on someone who has done illegal or unethical conduct
54
A corporate social audit
- clearly defines goals - analyze the resources being used - determines of goals are being met - recommends what can improve
55
Levels of international business activity
1) domestic business 2) international business 3) multinational business 4) global business ( no company is fully global yet)
56
Why do people outsource?
- don't have the materials | - it's cheaper
57
Licensing pros and cons
Pros Increased profit Cons Competition inflexibility
58
What is licensing?
When a company allows another to use its brand name in exchange for money based on their sales
59
Joint venture define
Partners share stake in a new company
60
Direct investment
When a firm in one country builds in another country
61
Pros and cons strategic alliances
Pros Quick market entry Cons Shared ownership
62
Direct investment pros and cons
``` Pros Enhances control Cons Complexity Greater economic risk ```
63
Market economy?
Private ownership of business that allows factors such as supply and demand to determine business strategy
64
Market systems
Group of cou tires that often trade with one another
65
What does BRICS stand for
``` Brazil Russia India China South Africa These are countries with economies on the rise ```
66
The economic environment within international management (three aspects)
``` Economic systems (moving to market economy) Natural recourses Infrastructures (schools, hospitals, etc) ```
67
International environment and the political legal environment within it
``` Government stability (want a stable government) Incentives for international trade Controls on international trade ```
68
Key trade control concepts
Quotas Tariffs Export restraints Subsidies (government gives incentives)
69
Economic community
Set of countries that agree to eliminate trade barriers among member nations
70
What is NAFTA
North American free trade | US, Canada, Mexico
71
Social orientation define
The considered importance of the interest of the individual versus the groups best interest
72
Power orientation
The appropriateness of authority within organizations
73
Uncertainty orientation
An emotional response to change
74
Goal orientation
What motivates people to achieve different goals
75
Time orientation
Wether members of a society adopt a long term or short term outlook on work
76
What makes up the task environment
``` Competitors Regulators Strategic partners Suppliers Customers ```
77
What are the managerial roles?
Interpersonal Informational Decisional
78
What are the three perspectives of management?
Classical management Behavioral management Quantitative management
79
The cultural environment challenges?
Values symbols and language | Individual behaviors
80
what are the 5 individual differences across cultures?
``` Social orientation Power orientation Uncertainty orientation Goal orientation Time orientation ```

Management (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions