Finals

Question 1

The relationship between 2 or more parties who have incompatible goals.

Answer 1

Conflict

Question 2

Different views of conflict

Answer 2

Traditional view
Human relations view
Interactionist view

Question 3

What is the traditional view of conflict?

Answer 3

It assumes that all conflict was bad and to be avoided.

Question 4

What is the human relations view of conflict

Answer 4

Conflict is natural and inevitable phenomenon and can’t be avoided.

Question 5

What is the Interactionist view of conflict

Answer 5

It believes that conflict is a positive force and is absolutely necessary for a group to perform efficiently.

Question 6

What are the types of conflict?

Answer 6

No Conflict
Latent Conflict
Surface Conflict
Open Conflict

Question 7

Goals and behavior are compatible

Answer 7

No conflict

Question 8

Goals are incompatible and behavior are compatible

Answer 8

Latent Conflict

Question 9

Type of conflict that needs to be brought to the surface to be resolved

Answer 9

Latent Conflict

Question 10

Incompatible behavior and compatible goals.

Answer 10

Surface conflict

Question 11

Type of conflict that is shallow and can often be resolved with good communication.

Answer 11

Surface conflict

Question 12

Incompatible behavior and incompatible goals.

Answer 12

Open conflict

Question 13

What are the natures of conflict?

Answer 13

Unavoidable
Generally Small
Have multiple dimensions
Pervasive
Disturbing
Involves discrepancy

Question 14

Utility of conflict

Answer 14

Improved communication and collaboration
Enhanced problem solving abilities
Increased productivity and efficiency
Strengthened relationship and team dynamics

Question 15

What are the conflict management styles?

Answer 15

Avoidance
Compromise
Competence
Collaboration
Accommodation

Question 16

Withdrawal

Answer 16

Avoidance

Question 17

Winsome-losesome

Answer 17

Compromise

Question 18

Win-Lose

Answer 18

Competence

Question 19

Win-Win

Answer 19

Collaboration

Question 20

Lose-Win

Answer 20

Accommodation

Question 21

Attempts to avoid directly confronting the issue at hand

Answer 21

Avoidance

Question 22

Each side will make significant sacrifices

Answer 22

Compromises

Question 23

A management style that is appropriate for emergencies when time is of the essence.

Answer 23

Competence

Question 24

A management style that works through empathy and listening.

Answer 24

Collaboration

Question 25

A management style where you give in to the other party’s demands or wishes if the other party is the expert.

Answer 25

Accomodation