finals questions Flashcards
To whom does the veterinary technology student apply to take the VTNE?
American Association of Veterinary State Boards
When handling multiple phone lines it is ok to put a client on hold. How long should a client remain on hold before being asked if you can call them back?
1-2 minutes
A 12-year-old male dog with a history of diabetes is brought to a clinic for weekend boarding. The dog is to receive medication and feeding of a prescribed diet. During the weekend, one of the technicians administers an inappropriate dosage of medication to the dog. The veterinarian administers an antidote, and a few hours later the dog appears normal and alert, but the glucose levels remain abnormal.
Upon the clients’ return, the veterinarian discloses the medication mistake to them. They are angry and take the dog home. Several days later, the veterinarian learns that the dog died and the practice is being sued. The clients are most likely to be suing the practice under which of the following?
Unintentional tort of negligence law
which of the following four elements of malpractice law have NOT been displayed thus far in the example with the previous incident?
Proximate cause
Which of the following is NOT one of the three areas of ethics which affect team members on every level
Official
Ixodes scapularis, the tick that transmits Lyme disease from deer to humans, is best described as what
vector
Stagnant water may harbor microscopic worm larvae that, when they come into contact with human skin, may infect the human. Which of the following best describes the water?
Vehicle of transmission
What defines the requirements
necessary to practice veterinary medicine within a state?
The Veterinary Practice Act
The difference between ethics and law lies in
the enforcement
Which type of ethics do the following documents uphold:
the American Veterinary Medical Association’s Principles of Veterinary Medical Ethics, the Veterinary Hospital
Managers Association’s Code of Ethics, and the National Association of Veterinary Technicians in America’s Code of Ethics?
professional
a situation in which a licensed veterinarian is not on the premises but
maintains constant communication
indirect supervision
Which team member is most likely to be primarily responsible for handling client and personnel issues?
practice manager
Final business decisions such as purchasing, hiring staff, and setting budgets are most likely to be the
responsibility of which team member?
hospital administrator
the number or percentage of clients that accept recommendations made by
the veterinary healthcare team
client compliance
the most important component of a message
nonverbal
