study/review questions Flashcards
Which organization or agency accredits veterinary technology programs in the United States?
AVMA
who is the father of veterinary technology
Dr. Walter E. Collins
What was the average salary for veterinary technicians nationwide in 2015?
$33,280
To whom does the veterinary technology student apply to take the VTNE?
AAVSB
what has the highest priority in patient intervention
Inadequate oxygenation
What are the three things a veterinary technician cannot do in the veterinary hospital?
Diagnose disease, prescribe medicine, and perform surgical procedures
There are over _____ “essential” and “recommended” tasks listed in the Accreditation Policies and Procedures handbook of the CVTEA, which constitutes the foundation of the hands-on curriculum for laboratories and practical training.
350
What is the name of the national board examination given to veterinary technicians?
Veterinary Technician National Examination
first step in the Veterinary Technician Practice Model
Gather data about the patient
When completing veterinary records it is important that the veterinary technician enter the notation “_________________” for medication ordered by the veterinarian.
As per order
The office manager walks into the kennel area, finds it empty of personnel, and observes an animal in a dirty cage. Which of the following team members is responsible for cleaning the dirty cage at this point?
The office manager
After explaining a patient’s at-home aftercare, a client appears confused and has questions. One way to provide excellent customer service and prevent information overload is which of the following methods?
Offer a preprinted client handout detailing the instructions
two key ingredients to effective teamwork within a veterinary
practice
Honest communication and respect
skills needed to be a good animal groomer
Have patience and flexibility, exceptional customer service skills, and awareness of the signs of skin and zoonotic diseases
Interpreting correct nutritional instructions, feeding correct diet, and withholding food from a pre-op patient describe the primary duties of which member of the veterinary healthcare team?
Kennel assistant
It is most appropriate for a veterinary assistant to excel at which aspects of the veterinary practice?
Disease prevention and animal nutrition
A client comes to the clinic angry about a bill he has received. Which of the team members is most likely to be called upon to handle this client?
Veterinary technician
An advertising sales representative from a local newspaper calls the veterinary clinic to ask if the clinic wants to promote its services via an advertisement. Which of the team members is most likely to be authorized to purchase the advertisement space?
Practice manager
Which of the team members is most likely to be primarily responsible for handling client and personnel issues?
Practice manager
Final business decisions such as purchasing, hiring staff, and setting budgets are most likely to be the responsibility of which of the team members?
Hospital administrator
What is an outcome of a “WOW” service experience?
Increased client compliance
What is the ultimate goal of the receptionist team?
Offering exceptional customer service
What method would the receptionist use to ensure the safety of clients and patients in the reception area?
Make sure every dog is on a leash and every cat in a carrier
What is the most appropriate way to discuss a lengthy and complex bill with a client?
Show the invoice to the client and go through it line by line; ask for and answer any questions, then ask for payment
Triage is best defined as prioritizing patients based on what?
Severity of their conditions
What is the most important component of proper telephone technique?
Using a pleasant, confident, and understandable voice
