Focus other first Flashcards
(19 cards)
What is the definition of communication and how does it typically take place between individuals in terms of form and method?
communication is the exchange of information, spoken or written.
Why is it essential that a message must be understood in communication, and what does this imply about its delivery?
If not understood, communication fails.
In the process of communication, what specific roles do the sender and receiver fulfill, and how do they interact?
The sender delivers a message; the receiver interprets it.
What does it mean to use communication to inform, and in what ways can information be passed effectively to others?
It means sharing information clearly and accurately.
How does communication serve the purpose of persuading others, and why is identifying this goal important before speaking or writing?
It changes beliefs or actions; helps guide your approach.
What is the role of goodwill in communication, and how does it help in forming positive and long-lasting relationships in the workplace?
Goodwill promotes trust and cooperation.
How does credibility influence the effectiveness of communication, especially in formal or professional contexts?
It makes the message more trustworthy.
What are the different types of communication categorized by formality and expression, and where are they typically used?
Verbal, non-verbal, formal (work), informal (outside work)
What kinds of barriers, such as language use and cultural factors, can prevent communication from being properly understood?
argon, slang, gender, culture, and emotions.
Can you describe the complete communication process including all the steps from message creation to interpretation?
Sender, encode, message, channel, receiver, decode
What are the key types of communication barriers commonly found in workplaces, and how might they affect the communication process?
Language, gender, culture, emotions
In organizational communication structures, what do upward, downward, and horizontal communication represent in terms of information flow?
Up = to bosses
down = to staff
Horizontal = among peers.
How does emotional state serve as a communication barrier, and what impact can it have on message clarity and reception?
Strong emotions confuse or block understanding.
What are the implications of perceptual and interpersonal barriers on team collaboration and efficiency in professional environments?
They cause misunderstanding and reduce teamwork
What is the basic definition of communication and what are the two main ways it can be expressed between people?
Exchanging information; spoken or written.
In the communication model shown, what is the direction of information flow between the sender and receiver?
Information flows both ways from sender to reciever back to sender.
What is one essential condition that must be met for communication to be considered effective and meaningful?
It must be understood.
What is the primary purpose of communication when the goal is to pass on facts, ideas, or knowledge?
To inform.
What is the communication purpose when trying to change someone’s belief, decision, or action?
To persuade.
