For Quiz 1 Flashcards Preview

CCM Communications > For Quiz 1 > Flashcards

Flashcards in For Quiz 1 Deck (37):
1

Musical scale: High sounds shrill, low can sound monotone

Pitch

2

Requires good breath control. listener should not strain to hear

Volume

3

Sets a mood, reveals attitude, and shows feelings

Tone

4

Rate of speech

Tempo

5

to make correct sounds (accuracy)

Pronunciation

6

Clearly speaking in order to allow someone to understand (not mumbling)

Enunciation

7

The 4 basic skills in the communication process are:

Speaking, Listening, Reading, Writing

8

The 4 purposes of communication are:

To inquire, to inform, to persuade, to develop good will

9

The use of spoken words to exchange ideas and information

Oral Communication

10

The exchange of information through the use of alphabetic characters to form words subsequently into sentences.

Written Communication

11

Communication without words. Instead uses body language.

Nonverbal Communication

12

Factors that influence communication are referred as this acronym

BABL

13

BABL stands for:

- Background of the receiver - Appearance of the sender or of the sender's communication - Barriers to effective communication - Language skills of the sender and the receiver

14

The way each person views and interprets information based on previous life experiences

Intrapersonal Communication

15

Communication that occurs between two people

Interpersonal Communication

16

involves putting your reader or listener first and being considerate of the other person

you-attitude

17

involves putting your own interests, well-being, and comfort ahead of anyone else's

I-attitude

18

The 6 C's are:

Clear Complete Concise Consistent Correct Courteous

19

Communication through factors such as tone, pitch, quality, rate of speech, laughter, tears, belches, and hesitation or sighs

Paralanguage

20

Communication consisting of gestures, movements, and mannerisms.

Body language or kinesics

21

The 5 categories for nonverbal communication are:

Paralanguage, body language, environment, touch, space

22

concentrating at a low level and absorbing just enough of the speaker's words to stay involved in the conversation or speech

Passive listening

23

Requires a high level of concentration because you are listening for information.

Active listening

24

any distractions that interfere with listening

Listening barriers

25

noise that includes sounds from conversations, radios, tv, machinery, and so on.

External noise

26

noise that includes distractions such as pain, fatigue, preoccupation with other thoughts, hunger, worry, or personality conflict with the speaker.

Internal noise

27

2 major factors that determine the effectiveness of oral communication:

1. Physical Appearance 2. Speech qualities

28

3 parts of a speech:

1. Introduction 2. Body 3. Conclusion

29

3 ways to help prepare for a presentation

prepare notes, rehearse, anticipate problems

30

Verbal and non-verbal communication with people who are from a different culture than your own

Cross-cultural communication

31

a set of skills that allow us to increase our understanding and appreciation of cultural differences

cultural competency

32

4 cultural influences:

customs, beliefs, lifestyles, practices

33

Fill in the green boxes with the correct words to the chart

Q image thumb

Memorize this yo!

A image thumb
34

3 ways to minimize language barriers

- Avoid slang terms, cliche's, abbreviations, jargon

- Use visual aids

- Keep message simple and clear

35

When using an interpreter you should:

- Keep message simple and clear

- Avoid elaborate explanations

- Ask for feedback to be sure the message was understood

36

5 cultural differences are:

- Time

- Clothing Styles

- Greetings

- Eye Contact

- Non-verbal Communication

37

Cultural Competence in Therapy

EURR

Establish Repport

Understand patient's condition and effect on their life

Recognize patient goals

Respect patient concerns and wishes