For Quiz 1

Question 1

Musical scale: High sounds shrill, low can sound monotone

Answer 1

Pitch

Question 2

Requires good breath control. listener should not strain to hear

Answer 2

Volume

Question 3

Sets a mood, reveals attitude, and shows feelings

Answer 3

Tone

Question 4

Rate of speech

Answer 4

Tempo

Question 5

to make correct sounds (accuracy)

Answer 5

Pronunciation

Question 6

Clearly speaking in order to allow someone to understand (not mumbling)

Answer 6

Enunciation

Question 7

The 4 basic skills in the communication process are:

Answer 7

Speaking, Listening, Reading, Writing

Question 8

The 4 purposes of communication are:

Answer 8

To inquire, to inform, to persuade, to develop good will

Question 9

The use of spoken words to exchange ideas and information

Answer 9

Oral Communication

Question 10

The exchange of information through the use of alphabetic characters to form words subsequently into sentences.

Answer 10

Written Communication

Question 11

Communication without words. Instead uses body language.

Answer 11

Nonverbal Communication

Question 12

Factors that influence communication are referred as this acronym

Answer 12

BABL

Question 13

BABL stands for:

Answer 13

• Background of the receiver - Appearance of the sender or of the sender’s communication - Barriers to effective communication - Language skills of the sender and the receiver

Question 14

The way each person views and interprets information based on previous life experiences

Answer 14

Intrapersonal Communication

Question 15

Communication that occurs between two people

Answer 15

Interpersonal Communication

Question 16

involves putting your reader or listener first and being considerate of the other person

Answer 16

you-attitude

Question 17

involves putting your own interests, well-being, and comfort ahead of anyone else’s

Answer 17

I-attitude

Question 18

The 6 C’s are:

Answer 18

Clear Complete Concise Consistent Correct Courteous

Question 19

Communication through factors such as tone, pitch, quality, rate of speech, laughter, tears, belches, and hesitation or sighs

Answer 19

Paralanguage

Question 20

Communication consisting of gestures, movements, and mannerisms.

Answer 20

Body language or kinesics

Question 21

The 5 categories for nonverbal communication are:

Answer 21

Paralanguage, body language, environment, touch, space

Question 22

concentrating at a low level and absorbing just enough of the speaker’s words to stay involved in the conversation or speech

Answer 22

Passive listening

Question 23

Requires a high level of concentration because you are listening for information.

Answer 23

Active listening

Question 24

any distractions that interfere with listening

Answer 24

Listening barriers

Question 25

noise that includes sounds from conversations, radios, tv, machinery, and so on.

Answer 25

External noise

Question 26

noise that includes distractions such as pain, fatigue, preoccupation with other thoughts, hunger, worry, or personality conflict with the speaker.

Answer 26

Internal noise

Question 27

2 major factors that determine the effectiveness of oral communication:

Answer 27

1. Physical Appearance 2. Speech qualities

Question 28

3 parts of a speech:

Answer 28

1. Introduction 2. Body 3. Conclusion

Question 29

3 ways to help prepare for a presentation

Answer 29

prepare notes, rehearse, anticipate problems

Question 30

Verbal and non-verbal communication with people who are from a different culture than your own

Answer 30

Cross-cultural communication

Question 31

a set of skills that allow us to increase our understanding and appreciation of cultural differences

Answer 31

cultural competency

Question 32

4 cultural influences:

Answer 32

customs, beliefs, lifestyles, practices

Question 33

Fill in the green boxes with the correct words to the chart

Answer 33

Memorize this yo!

Question 34

3 ways to minimize language barriers

Answer 34

- Avoid slang terms, cliche's, abbreviations, jargon - Use visual aids - Keep message simple and clear

Question 35

When using an interpreter you should:

Answer 35

- Keep message simple and clear - Avoid elaborate explanations - Ask for feedback to be sure the message was understood

Question 36

5 cultural differences are:

Answer 36

- Time - Clothing Styles - Greetings - Eye Contact - Non-verbal Communication

Question 37

Cultural Competence in Therapy

Answer 37

EURR Establish Repport Understand patient's condition and effect on their life Recognize patient goals Respect patient concerns and wishes