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CSA II > form > Flashcards

form Flashcards

(68 cards)

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1
Q

ServiceNow uses what term to describe all the data saved within a particular form?

A

Record

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2
Q

Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:

A

HTML

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3
Q

Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?

A

Process Automation Designer

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4
Q

Reports can be created from which different places in the platform?

A

View / Run module, List column heading

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5
Q

What is a formatter? Select one of the following

A

A formatter is a form element used to display information that is not a field in the
record

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6
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A

Mapping fields using a Field Map

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7
Q

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

A

Dashboard

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8
Q

What are the main Ul component(s) of the ServiceNow Platform? (Choose 3)

A

Application Navigator, Content Frame, Banner Frame

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9
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A

task

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10
Q

Buttons, form links and context menu items are example of what type of functionality?

A

UI Action

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11
Q

What information does the System Dictionary contain?

A

The definition for each table and column

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12
Q

Which technique is used to get information from a series of referenced fields from different tables?

A

Dot-Walking

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13
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A

Virtual Agent

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14
Q

When running Transform on an import set, how does the ServiceNow system handles the data being imported?

A

The Transform map acts as a staging area for records imported from a data source.

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15
Q

What is a form?

A

A form displays information from one record in a data table.

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16
Q

What features of ITIL are utilized by the ServiceNow platform?

A

Strategy, Design, Transition, Operations

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17
Q

When using Transform Mapping how we can dynamically map field?

A

We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.

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18
Q

When does the submit button appear on a form?

A

When Changing a new record

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19
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

A

Field Navigator

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20
Q

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents can focus on more complex user issues? Select 3 Answers from the below options.

A

Performing diagnostics, Providing how-to information, Answering FAQs

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21
Q

What is selected on the Now Platform to impersonate another user?

A

User menu

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22
Q

ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below

A

LDAP, OIDC, REST

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23
Q

The CMDB is the authoritative source of what information? Select 3 Answers from the below options.

A

Owner, Contact, Support group

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24
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

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25
Which menu does provide options related to viewing, configuring, creating favourites and saving form data?
Form Context Menu
26
Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.
SMS, Email, Meeting Invitation
27
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Application Navigator, Content frame, Banner frame
28
The Now Platform is an example of which cloud computing model?
Application Platform-as-a-Service (aPaaS)
29
When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.
Remove icon, Handle icon, Edit icon
30
Which two options are available in the Form Designer's Page Header component?
Select Table, Select View
31
Which UI action saves information for a new record and leaves the form?
Submit
32
Which tool s a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks
Virtual Agent
33
What is the different between Additional Comments and Work Notes on a form?
Work Notes are visible to users with itil role and Additional Comments are visible to all users accessing the record.
34
Which statement is incorrect regarding Personalize a form?
Hide Mandatory Fields
35
Which feature is to design and build automated conversations that help your users quickly obtain information, make decisions, and perform common work tasks?
Virtual Agent
36
What is the function of paperclip icon on the Form header?
Attach, remove, or rename files on form.
37
Which statement best describes Form Designer's Sections?
Sections are used to break up the form and group like information together.
38
Which UI action saves information for a new record and leaves the form?
Submit
39
_______________ allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.
Knowledge Management
40
What are the UI actions commonly displayed on a form header?
� Update � Save � Delete
41
What is Formatter?
An element used to display information that is not a field in the record
42
In the Form Design Interface, what are the two tabs part of Field Navigator?
Filter tab: allows you to search fields or field types Fields tab - existing fields for the selected table which can be added to the form Field Types tab - field types which can be added to the form.
43
Which field type displays information from another table?
Reference
44
What editor is used by knowledge authors in order to apply predefined formats, code snippets, table of contents and find or replace text for a knowledge article?
HTML
45
What method is used to add fields on the form using Form Designer?
Drag and Drop
46
What is the best practice of creating templates for the form?
Form that are used frequently such as incidents, problems, and change.
47
ServiceNow uses what term to describe all the data saved within a particular form?
Record
48
Which technique is used to get information from a series of referenced fields from different tables?
Dot-Walking
49
What are the possible file formats for importing data into ServiceNow?
HTTP/SFTP, JSON, Excel, or CSV
50
When running transform on an import set, how does the ServiceNow instance handle the data being imported?
The import set acts as a staging area for records imported from a data source
51
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
Metric
52
You are designing a record producer. You need to add questions to the form to solicit information from customers. Which of the following should you use?
Variables
53
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
54
What information does the System Dictionary contain?
The definition for each table and column
55
Which are states that you can make a field on a form using UI Policy?
Mandatory read-only Hidden
56
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
task
57
Buttons, form links, and context menu items are all examples of what type of functionality?
UI Action
58
Which of the following allows a user to edit field values in a list without opening the form?
List Editor
59
What is a formatter? Select one of the following.
formatter is a form element used to display information that is not a field in the record
60
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Virtual Agent
61
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Mapping fields using a Field Map
62
Reports can be created from which different places in the platform?
View / Run module, List column heading
63
When working on a form, what is the difference between Insert and Update operations?
Insert saves changes and remains on the form, Update saves changes and exits the form
64
What is the purpose of the Duration field in the incident form?
Time elapsed before the incident was resolved.
65
Which of the following are valid options in the "When" field in the business rule form?
After Async Before Display
66
You are designing a form for a specific record. Which of the following is useful if you need to allow fields to be populated automatically?
Template
67
What are the 3 components of the form designer?
Page header Field navigator Form layout
68
You need to add a button to one of your forms. Which of the following should you use?
UI Action

CSA II (38 decks)

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