service-catalog Flashcards
(16 cards)
What is generated from the Service Catalog once a user places an order for an item or service?
A request
The baseline Service Catalog homepage contains links to which of the following components?
Record Producers, Order Guides, and Catalog Items
Which one of the following statements describes the purpose of a Service Catalog workflow?
A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
A Service Catalog may include which of the following components?
Record Producer, Order Guide, and Catalog Items
A REQ number in the Service Catalog represents.
the order number
What are the three major steps to create a service catalog request workflow and make it visible to all others?
Define workflow properties, create workflow activities and publish the workflow.
Which one of the following includes a quick way an approval manager can approve a Service Catalog request?
In the Request list, right-click the REQ Number and select Approve Request.
What type of service catalogue item is used to create an incident or raise a HR case?
Record producer
What are the two options to define the fullfilment process for a service catalogue item? Select 2 Answers from the below options.
Flow, Workflow
From the end user’s perspective, how are the products and services in the service catalogue organized?
Categories and Subcategories
A REQ number in the Service Catalog represents?
The order number
What are variables in regards with Service Catalog?
They define the questions to ask end user while ordering catalog items
A Service Catalog may include which of the following components?
Record Producers, Order Guides, and Catalog Items
Best Practices for using service catalog categories include _____________.
Organize Categories in a way that your audience will understand.
The baseline Service Catalog homepage contains links to which of the following components?
Record Producers, Order Guides, and Catalog Items
What is generated from the Service Catalog once a user places an order for an item or service?
A request
