Functions of Communication

Question 1

what are the five (5) FUNCTIONS OF COMMUNICATION?

Answer 1

• REGULATION AND CONTROL
• SOCIAL INTERACTION
• MOTIVATION
• INFORMATION
• EMOTIONAL EXPRESSION

Question 2

what is the biggest communication problem from the quote of Stephen Covey?

Answer 2

The biggest communication problem is: we do not listen to understand; we reply to listen.

Question 3

what is regulation and control?

Answer 3

• being able to use language, gestures, and emotions to manage an individual or a group activity
• taking control the action of the other person
• superior and a subordinate

Question 4

what is superior?

Answer 4

are the ones who HAS CONTROL

Question 5

what is subordinate?

Answer 5

are the ones who’s being CONTROLLED

Question 6

give verbal cues examples under regulation and control

Answer 6

• the words are usually directives
• orders
• requests
• words are meant to regulate and control other people’s behavior

Question 7

give nonverbal cues examples under regulation and control

Answer 7

• the one and the bodily action that accompany the words are authoritative and firm
• eye contact is direct
• Filipino culture: these nonverbal cues may be softened for children and elderly

Question 8

what is SOCIAL INTERACTION?

Answer 8

• the most obvious, the most often used, the most popular
• talking to people, conversing with them, laughing with them to enjoy each other’s company
• NOTE: one’s interaction with different people from different groups will not be the same interaction experience

Question 9

give verbal cues examples under social interaction

Answer 9

• the words used are mostly informal terms
• words are casually delivered
• Philippines culture: certain decorum are still applied

Question 10

give nonverbal cues examples under SOCIAL INTERACTION

Answer 10

• the tone is friendly
• sometimes teasing
• bodily action is relaxed

Question 11

what is motivation?

Answer 11

• there is a goal to be achieved
• there is a motive that must be accomplished

Question 12

give verbal cues examples under MOTIVATION

Answer 12

• more direct and purposeful words are chosen
• however, the words may be softened for children and the elderly

Question 13

give nonverbal cues examples under MOTIVATION

Answer 13

ice cream vendor’s bell

Question 14

what is INFORMATION?

Answer 14

• provide what the people should know
• tell to others something that is pertinent

Question 17

give verbal cues examples under INFORMATION

Answer 17

• use words that are understood by many people
• use simple words for the benefit of the children
• the speaker should not use too much technical jargon

Question 17

give nonverbal cues examples under INFORMATION

Answer 17

• actual demonstration (for scientists)
• gestures on the map (for forecasters)

Question 18

what is EMOTIONAL EXPRESSION?

Answer 18

• appeal the listeners’ feelings
• used for the purpose of moving another person to act, to move

Question 19

give verbal cues examples under EMOTIONAL EXPRESSION

Answer 19

• some words may appeal to men but may not appeal to women
• avoid insulting words
• be careful about using english words in a different culture
• example: “gift” (Filipinos vs. Germans)
  
  • the word ‘gift’ means poison in German

Question 20

give nonverbal cues examples under EMOTIONAL EXPRESSION

Answer 20

• hand holding, appropriate touching or hugging
• putting an arm around someone’s shoulder