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Food Prep Domain I > Functions Of Mgmt > Flashcards

Functions Of Mgmt Flashcards

1
Q

What is a mission statement

A

The “reason for being” (philosophy or creed)

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2
Q

What are Principles

A

Guidelines for human conduct that have value

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3
Q

What is a needs assessment

A

Gathers data to shape strategies for accomplishing mission

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4
Q

What is interdependent planning

A

Only one person involved (usually boss)

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5
Q

What is associate planning

A

The leader and others are involved in planning

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6
Q

What is participative planning

A

A general outline is provided and employees fill in the details

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7
Q

What is removed planning

A

Employees make a complete plan and submit it to the manager for approval

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8
Q

What is a policy

A

General guidelines for decision-making

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9
Q

What is a procedure

A

Specify chronological order the steps necessary to achieve an objective or carry out a policy

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10
Q

What is disaster planning

A

Plan that covers employee responsibility in a disaster

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11
Q

What is time management

A

Way of establishing priorities on the basis of importance and urgency

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12
Q

What is Scheduling

A

Time frame and sequence of performance of activity

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13
Q

What is a formal organizational structure?

A

Used a framework established by top mgmt to describe the relationships of people. (Who supervises who)

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14
Q

What is informal organizational structure?

A

A network of personal and social relationships that arise as people work together

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15
Q

What is productivity

A

Relationship of output of goods/services vs input of resources

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16
Q

What is theory z productivity

A

Emphasis on manage and workers planning and working together

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17
Q

What is Maslows hierarchy of needs?

A

Based on the idea that human needs are dependent on what one already has and only unsatisfird needs influence behavior

Physiological - safety and security - social - esteem and status - self realization

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18
Q

What is McClelland known for

A

People with a high level of achievement have the following characteristics:

Take responsibility for solving probs
Take on difficult goals
Importance on feedback

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19
Q

Herzbergs theory of motivational factors:

A

Job satisfaction and motivation come from giving them greater responsibility

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20
Q

Herzbergs hygiene theory

A

Workers are more likely to be satisfied with marginal factors (pay benefits) if motivation factors are high

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21
Q

What is the autocratic method of leading

A

Leaders make decisions and announce them to subordinates (theory x )

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22
Q

What is the participative method of leadership

A

Leaders identify problems and enlist input before making the final decision (theory x)

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23
Q

What is the democratic way of leadership

A

Leaders ask subordinates to make decisions (theory y )

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24
Q

What is the blake mouton managerial grid

A

Managers use this grid to determine whether their values and feelings are task or people oriented

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25
Frederick Taylor
Father of scientific management Studied individual in terms of time and motion Emphasis on expertise and efficacy Identify one right way to complete a task Matching worker to task Motivation is money
26
Henry fayol
Management by function studied on major function Developed mgmt principles : planning organizing leading coordinating and controlling Created line staff organizational chart Chain of command
27
Mary Parker follet
Believed people should work together for resolution
28
Elton mayo
Emphasized employee participation and needs (Hawthorne effect at Westinghouse in conditions of work environment )
29
Douglas mcgregor
Theory x and theory y
30
What's theory x
Classic management: managers exert direct control over employees
31
What's theory y
Human relations model that holds workers accountable
32
Rensis likert
Participative mgmt - mgmt encourages and rewards employee participation results in higher productivity
33
William ouchi
Theory z - emphasis on planning decision making loyalty between workers and employees
34
Systems approach
Management views the organization as a unified system of interrelated parts operating as part of a larger external environment
35
Subsystems are:
Parts that make up a whole
36
What is synergy
The whole is greater than the sum
37
What is an open system
System reacts with environment
38
What is a closed system
The system does not interact with the environment
39
What is a flow system
Input enters from the environment and undergoes transformation processes and output exits system
40
What is the contingency approach
There is no one best way to manage every situation
41
What is PERT in a contingency approach
Program evaluation and review technique. It uses a network analysis diagram to coordinate complex production processes
42
What is the social security act 1935
Payments to retired employees 65 and older | If you take 62 you do not get full benefits (20-30% lower)
43
What is old age survivors and disability insurance OASDI
Gives old age benefits after retirement in monthly payments
44
What is the supplemental security income act
SSI support individuals with limited income and assets who are 65+ blind, or disabled
45
Medicare act
Medical coverage for individuals 65+
46
Unemployment insurance
Provides pay when separated but will not pay if quits without good cause, misconduct or in a labor dispute
47
Workers compensation act
State regulated to provide pay and cover medical costs if hurt on the job
48
National labor relations act
(Wagner act) pro labor act to not exploit workers and establish the right to organize
49
Fair labor standards act
Enforced by the us dept of labor- purpose of raising minimum wage
50
Labor management reporting and disclosure act
Protects union members from abuse by the union
51
Equal pay ammendment
Equal pay for women and men
52
Civil rights act
No discrimination based on race color or national region
53
Occupational safety and health act
Sets safety standards enforced withOSHA covers firms with more than 11 employees
54
Job training partnership act
Provides funds to state and federal agencies to train those who are hard to employ i.e. Those on wic
55
Immigration reform and control act
Can only hire those legally allowed to work no illegal immigrants
56
Family medical leave act
Gives 12 weeks leave Good for birth of child Placement of child in foster care or adoption Care for spouse child or patient with serious health condition
57
Job analysis
All aspects of job activities of the individuals who will be hired. All work to be done
58
Job description
Description of job . Job evaluation and performance
59
Job specifications
Minimum qualifications needed to perform job
60
Staffing patterns
Established by mgmt to determine the appropriate number of employees presently employed and needed for further employment
61
Measured standards
Define the quantitative content of tasks. Easier in production process
62
Standard methodologies
Typical workload and times to accomplish components
63
Constant workloads
Activities that are not directly associated with departmental output, regardless of volume
64
Variable workload
Directly related to production
65
Interviewing process
``` Pre-interview Opening Questioning Closing Post interview ```
66
Privacy act
Individuals have the right to review records of any private business
67
Collective bargaining
Negotiation between representatives of mgmt and employees about employment wages and hours etc
68
Union shop
Anyone can be hired but must join the union
69
Open shop
Employees are not required to join union
70
Closed shop
Employees must join union before hired
71
Agency shop
Service fee is paid to the union for representation
72
Yellow dog contract
Employees sign a contract with management not to join a union
73
EAP
Employee assistance program help employees with personal problems
74
Incremental budget
Based on existing budget with a fixed percentage added to each category to cover inflation or projecting change for the following year based on expected changes
75
Performance budget
Gives priority and additional funding to functions that exceed income generation projections, have high productivity, or that meet other performance related variables
76
Zero based budget
Created each year without extensions of current activity costs

Food Prep Domain I (6 decks)

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