Funeral Service Merchandising Flashcards
(210 cards)
1
Q
A method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
A
Air Seal
2
Q
A transfer container consisting of a wooden tray with a cardboard covering for the casket
A
Air Tray
3
Q
A substance composed of two or more metals
A
Alloy
4
Q
An unfinished wood box or other non metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed wood, composition materials (with or without an outside covering or like materials
A
Alternative Containers
5
Q
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket
A
Apron
6
Q
The part of the casket handle that attaches the bar to the lug (ear)
A
Arm
7
Q
The sum of a group of numbers divided by the number of units
A
Average aka Mean
8
Q
A single handle in which the lug, arm, and bar are combined in one unit
A
Bail Handle
9
Q
That part of the casket handle, attached to the lug or arm, which is grasped by the casket bearer
A
Bar
10
Q
The lower, or supporting part of a monument. In some monuments, there may be a first, second, and third _____
A
Base
11
Q
Molding along the lowermost edge of the body panels
A
Base Molding
12
Q
The portion of the casket upon which the deceased human remains are placed
A
Bed
13
Q
A type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument
A
Bench
14
Q
A small headstone, set above ground, with a slightly slanting top
A
Bevel Top Marker
15
Q
A method of price quotation showing separately the price of the service to be rendered and the price of the caskey
A
Bi-Unit Price
16
Q
A subdivision of a cemetery containing several lots
A
Block
17
Q
That portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
A
Body
18
Q
A molding along the uppermost edge of the body panels
A
Body Ledge aka Top Body Molding
19
Q
The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets
A
Body Ledge Flange aka Top Body Molding Flange
20
Q
Material which drapes the inside perimeter of the body of the casket
A
Body Lining
21
Q
Compose the sides and ends of the casket shell
A
Body Panels
22
Q
Component part of cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity at the point of the transverse cut
A
Bridge aka Header aka Cap Filler
23
Q
A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish
A
Broadcloth
24
Q
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
A
Bronze
25
Bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
Brushed Finish
26
A casket which is solid for the purpose of interring or entombing with the dead human remains
Burial Casket
27
The top most part of the casket shell, including the ogee, crown, pie, and header
Cap aka Lid
28
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove)
Cap Panel aka Panel
29
Any item of service or merchandise described to a purchaser as a cash advance, accommodation, cash disbursement, etc. Any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf.
Cash Advance Items
30
A reduction of the price given for payment of an account within the time limits established by the sales contract
Cash Discount
31
A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric
Casket (FTC)
32
A case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture
Casket
33
Any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains
Casket
34
A removable metal unit that is placed inside a wooden casket shell to provide protective qualities
Casket Liner
35
A device upon which two or three caskets are placed, one on top of the other, for display or storage
Casket Rack
36
The stand or support upon which a casket rests in the selection room
Casket Stand aka Casket Standard
37
Molten bronze poured into a mold and allowed to cool
Cast Bronze
38
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold
Cast Hardware
39
An area of ground set aside and dedicated for the final disposition of dead human bodies
Cemetery
40
A monument erected to the memory of the dead, with the dead human body not present
Cenotaph
41
A wheeled collapsible support for the casket, used in the funeral home, church, or home
Church Truck
42
A case or receptacle for dead human remains which is anthropoidal in shape
Coffin
43
A structure, room, or space in a masoleum or other building containing niches or recesses used to hold cremated remains
Columbarium
44
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations
Combination Case
45
What is used to ship bodies via air transportation?
Combination Case
46
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
Combination Unit
47
Particles of wood bonded together with waterproof glue; the different types are distinguished by the size and shape ofthe particles of wood used
Composition Board aka Particle Board aka Pressed Board aka Fiberboard aka Hardboard
48
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
Concrete Sectional aka Sectional
49
Placing caskets in the selection room in their order of increasing or decreasing values
Consecutive Method
50
To give to an agent to be cared for or sold
Consignment
51
The percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise
Consumer Value Index aka CVI
52
A malleable, ductile, metallic element having a characteristic reddish brown color
Copper
53
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process
Copper Deposit
54
An optional part of the hardware that is attached to the four corners of the body panel
Corner
55
A container used to hold a dead human body which is constructed out of a type of cardboard, which is made with a series of alternate folds and ridges
Corrugated Container
56
A component part of the casket interior which lines the rim and surrounds the cap panel
Cove aka Roll aka Puffing
57
An environmentally safe casket which is designed for encasing dead human remains for cremation
Cremation Casket
58
A thin crinkled cloth of silk, rayon, cotton, or wool
Crepe
59
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; usually used on less expensive caskets
Crinkled Finish
60
The uppermost part of the cap, extending from rim to rim; everything above the rim
Crown aka Swell
61
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery material
Crushed Interior
62
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person
Crypt
63
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction
Demonstration Group aka Educational Group
64
A main part of a monument, the upright portion above the base where the inscription is located
Die aka Tablet
65
A disposition of human remains by cremation without formal viewing, visitation, or ceremony with the body present
Direct Cremation
66
Illumination directly shining on an object
Direct Lighting
67
The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process
Direct Selection Room Procedure
68
A heavy durable cotton fabric with a short (1/8th inch or less) thick velvety nap on one side; woven cloth with a suede-like appearance with a nap of less than 1/8th of an inch
Doeskin aka Moleskin
69
The top of an air seal burial vault which entraps air as it is put in position; also supports the weight of the earth above
Dome
70
A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
Double seal
71
The part of the casket handle that is attached to the casket body
Ear aka Lug
72
A casket having ends in the shape of a half circle
Elliptic
73
To ornament with raised work; to raise relief from the surface; material having designs raised above the surface
Embossed
74
A range of derivative wood products which are manufactured by binding together wood strands, particles, fibers or veneers with adhesives to form composite materials
Engineered wood aka Composite Wood aka Manufactured wood products
75
An inscription placed on a monument to commemorate the deeds or qualities of the departed
Epitaph
76
Wood that has been shredded into spaghetti like strings
Excelsior aka Wood Wool
77
The portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value
Extendover
78
Any metal formed from iron (steel or stainless steel)
Ferrous Metal
79
A material consisting of extremely fine filaments of glass embedded in various resins
Fiberglass
80
The wedge shaped portion of the cap (lid) at each end of the crown
Fishtail aka Pie
81
A price determination method whereby the casket cost is multiplied by a constant factor
Fixed Multiple aka Straight Line
82
A casket shell design in which the sides and ends of the casket body flare out from bottom to top
Flaring Square
83
A casket shell design that is narrower and shorter at the bottom than at the opening of the top
Flaring Square
84
A finish used on casket exteriors that is free of gloss; dull lusterless surface; no shine or gloss
Flat Finish aka Matte Finish
85
The illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube
Fluorescent Lighting
86
A small headstone which is set with its top even with the surrounding terrain
Flush Marker
87
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored
Fold aka Gimp
88
The amount of illumination produced by a source of one candle at a distance of one foot
Foot Candle
89
A component part of the casket interior which is inside the foot portion of the cap
Foot Panel
90
Use of portions of caskets (1/2, 1/4, 1/8) in the selection room v full sized caskets
Fractional Display
91
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile, and merchandise
Functional Pricing
92
A service commemorating the deceased with the body present
Funeral Ceremony
93
Steel that has been coated with zinc for increased resistance to rust
Galvanized
94
Found on cut top gasketed caskets; is an integral part of the foot panel header on gasketed caskets. the function is to hold the transverse gasket to seal the space between the head and foot caps
Gasket Channel
95
A measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness
Gauge
96
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored
Gimp aka Fold
97
A pricing method where the mark-up varies
Graduated REcovery
98
An excavation in the earth as a place for interment
Grave
99
An outer enclosure consisting of a body and a one or two piece lid
Grave Box
100
An outer enclosure which offers protection from the earth load but without protection from the elements
Grave Liner
101
A ceremony or ritual, religious or otherwise, conducted at the grave
Graveside Service
102
A sprayed finish that has the appearance of small indentations in the metal (as is struck by a ballpeen hammer); the indentations are in the paint and appear as the paint dries; usually found on inexpensive caskets
Hammertone Finish
103
The handles, ornamental fixtures,, and their fittings that are attached to the casket shell
Hardware
104
Component part of cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity at the point of the transverse cut
Header aka Cap Filler
105
The turned under edge or horizontal portion of the header
Header Flange
106
A component part of the casket interior which is inside the head portion of the cap; there is no distinction made between head and foot panel if full couch caskets
Head Panel
107
The wood extending from the center or pith to the sapwood the cells which no longer participate in the life processes of the tree. May be infiltrated with resins, and other materials which usually make it darker and more decay resistant
Heartwood
108
Airtight; impervious to external influence; completely sealed by fusion or soldering
Hermetically sealed
109
That portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends fromt he roll and becomes a part of the body lining
Hinge Cover aka Hinge Skirt
110
A type of cemetery monument in which the die is wider than it is tall
Horizontal Tablet
111
A disposition of human remains by burial without formal viewing, visitation, or ceremony with the body present, except for a graveside service
Immediate Burial
112
The illumination resulting from the glowing of a heated filament
Incandescent Lighting
113
Reflected illumination of an object
Indirect Lighting
114
The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
Indirect Selection Room Procedure
115
Functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot of the full couch casket
Inner Panels
116
The method of price quotation by which each unit of service and/or merchandise is priced separately
Itemization
117
Made by uniting superimposed layers of different materials
Laminates
118
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top
Lawncrypt
119
A fabric made from flax, noted for it strength, coolness, and luster
Linen
120
A fabric woven to look like linen used as casket lining material
Linen Weave
121
A subdivision of a cemetery which consists of several grave or interment spaces
Lot
122
The part of the casket handle that is attached to the casket body
Lug aka Ear
123
A small headstone, usually of one piece, used to identify individual graves
Marker
124
The difference between merchandise cost and selling price
Markup
125
Pressed paper in sheet form; used in casket construction as a backing (upholstery) material
Masselin
126
Interior cloth or material which covers the mattress or bedding of the casket
Mattress Cover
127
A building containing crypts or vaults for entombment; an above ground structure for burial
MAusoleum
128
A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
Median
129
A physical object that is erected for the purpose of remembering
MEmorial
130
A cemetery or section of a cemetery with only flush to the ground markers
Memorial park
131
A ceremony commemorating the deceased without the body present
Memorial Service
132
The relationship between the wholesale cost of the merchandise and the total cost (both service and merchandise) to the consumer
Merchandise Value Ratio aka MVR
133
The purchasing, pricing, display and sale of merchandise
Merchandising
134
The value that occurs most frequently in a group of numbers
Mode
135
A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; from the Latin word meaning to remind
Monument
136
A recess or space in a columbarium used for the permanent placing of cremated remains; the aesthetic covering for the foot cap or inner foot panel of the casket
Niche
137
Any metal which is not formed from iron
Non-Ferrous Metal
138
A casket having eight angles or corners and therefore has eight sides or body panels
Octagon
139
An "S" shaped molding that is a component part of the casket cap
Ogee aka Rim
140
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange
Ogee Flange aka Rim Flange
141
Any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners
Outer Burial Container
142
The aesthetic covering for the foot cap or inner foot panel of the casket
Overlay aka Overthrow aka Throw
143
A pricing method which groups together selected services and/or merchandise
Package Pricing
144
A casket in which the rim (ogee) crown, and pies are formed as one unit and which raises in one piece
Perfection Full Couch
145
A casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket
Perfection Half Couch
146
The wedge shaped portion of the cap at each end of the crown
Pie aka Fishtail
147
A synthetic or natural organic material shaped when soft and then hardened
Plastic
148
A method of molding plastic by injecting molten plastic into a die
Plastic Extrusion Molding
149
The finish created when base metal is coated by another metal via an electrolytic process; it is identified when used in casket construction by the term "deposit"
Plated Finish
150
A woven cloth with a nap exceeding 1/8th inch
Plush
151
Thin sheet of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction
Plywood
152
A surface made smooth and glossy usually by friction; brought to a highly developed, finished, or refined stated; burnished
Polished finish
153
A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
Polymer
154
A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death
Pouch
155
Method used by management to establish the selling price for services and merchandise
Price Determination
156
Method by which prices are explained to the consumer
Price Quotation
157
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket
Priest Casket aka Slip Panel
158
The amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered
Quantity Discount
159
A division of the total into four intervals, each one representing one-fourth of the total
Quartile
160
The upper and lower limits of a series of numbers
Range
161
A return of a portion of a payment
Rebate
162
A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose
Rental Casket
163
The number of times sales in a given price bracket occur over a fixed period of time
Sales Frequency
164
A casket constructed from many different species of wood; component parts of a single casket will not necessarily be constructed of the same species of wood
Salix aka Selected Hardwood
165
The layers of wood next to the bark; usually lighter in color that are actively involved in the life processes of the tree; under most cases, not essentially weaker or stronger than its counterpart
Sapwood
166
A fabric woven to create a smooth lustrous face and dull back
Satin
167
A type of semi-luster or semi-gloss casket finish that is smooth with well defined dine lines or striations
Satin Finish
168
A section in a cemetery set aside for the scattering of the ashes of cremated human remains
Scattering Garden
169
A subdivision of a cemetery containing several blocks
Section
170
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
Sectional aka Concrete Sectional
171
A low luster finish
Semi-Gloss Finish
172
A combination of a tailored interior with one or more other styles of interior for effect
Semi-Tailored Finish
173
The component parts of the casket comprised of the cap (lip) and body of the casket
Shell
174
A style of casket interior in which the material is drawn of gathered in parallel fashion in a multiple needle head sewing process
Shirred Interior
175
A casket in which the cap is in two pieces, the rim(ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece, which is hinged to the rim(ogee)
Single Hinged Panel
176
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relation to the terrain
Slant Marker
177
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket
Slip Panel aka Slip Top aka Priest Casket
178
Any light, easily cut wood coming from cone bearing or coniferous trees
Softwood
179
A product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree; the casket shell has no components formed from wood by-producs
Solid Wood
180
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust
Stainless Steel
181
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
Stamped Hardware
182
A casket in which the body panels are at a 90 degree angle to the bottom and the corners from 90 degree angles
State Casket aka Vertical Side Square
183
A non-moveable casket Handle
Stationary Bar
184
A metal alloy consisting mainly of iron and carbon; used in caskets it is low in carbon which keeps it soft (mild) and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloying constituent
Steel
185
The miscellaneous items provided or used to complement the services of a funeral director
Sundry Items
186
A moveable casket handle with a hinged arm
Swing Bar
187
The main part of a monument, the upright portion above the base where the inscription is located
Tablet aka Die
188
A tightly drawn form of casket interior style
Tailored Interior
189
A screw type fastener
Threaded Fastener
190
The aesthetic covering for the foot cap or inner foot panel of the casket
Throw aka Overlay aka Overthrow
191
`The decorative or ornamental part of the casket handle that covers the exposed ends of the bar
Tip
192
A molding along the uppermost edge of the body panels
Top Body Molding aka Body Ledge
193
The horizontal portion of the top body molding where the gasket is placed on gasketed protective caskets
Top Body Molding Flange aka Body Ledge Flange
194
A method of closure that utilizes an epoxy compound in conjunction with tongue in groove construction at the top edge and the lid of the vault
Top Seal
195
An outer enclosure utilized for the protection of casketed remains during transportation
Transfer Container
196
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage tufting and biscuit tufting are the two most common types used in caskets
Tufted Interior
197
A textile weave in which threads are crossed over one another to give an appearance of diagonal lines
Twill Weave
198
`An unornamented casket made of wood which does not have a fixed interior lining
Unfinished Wood Box
199
A method of price quotation in which one price includes both service and casket
Unit Pricing
200
A container for cremated remains; a vase with a foot or pedestal
Urn
201
A casket design in which the body panels display the shape of an urn
Urnside
202
An outer enclosure which offers protection from the earth load as well as possessing sealing qualities
Vault
203
A fabric of silk, cotton, and possible rayon with a nap
Velvet
204
A casket body style with the body sides at a 90 degree angle to the bottom
Vertical Side aka State Casket
205
A type of cemetery tablet in which the die is taller than it is wide
Vertical Tablet
206
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service
Visitation aka Calling Hours aka Visiting Hours
207
Created by gluing a thin layer of wood of superior value or ecellent grain to an inferior wood
Wood Veneer
208
Bronze metal rolled into sheets
Wrought Bronze
209
Copper Metal rolled into sheets
Wrought Copper
210
A gasketed container which can be used as an insert into a casket or a separate shipping container
Ziegler Case aka Metal Case
