General Call Knowledge Flashcards
(10 cards)
1
Q
how far back do you check history?
A
24 hours
2
Q
Where can you find who and what?
A
Site Summary
3
Q
What is the definition of double verification?
A
Ask 2 times/verify 2 times
4
Q
What are Temp notes and where do you find them?
A
Info that needs to be permanently put not he account-Site notes
5
Q
What are 2 other names for an account number?
A
XMIT# reference#
6
Q
What 2 things can you document if you PC
A
Call EMS for update/Call SITE for update
7
Q
How do we know where tech is testing from
A
Assume office unless told other
8
Q
How many times do we attempt to connect before clicking “2-way no connect?”
A
3 Times
9
Q
What dealers must responders physically respond?
A
Alert One & Response link
10
Q
Pendent Drop
A
66 or 6 to connect
Within 2 minuets of FC/False Test
No Listen in to follow
