Give an Example of When You Demonstrated Leadership

Question 1

Situation

Answer 1

Argos manager fell ill during shift, had to leave, around peak times, steady number of customers

Question 2

Task

Answer 2

Keep store running, take responsibility, 3-4 hours no manager, lots of trade, delivery to be put away

Question 3

Action

Answer 3

Took leadership, trade and stockroom running efficiently, dealt with tricky customer enquiries, assist newer colleagues, dealt with unexpected stockroom issues e.g. missing stock, keep store running

Question 4

Result

Answer 4

Manager and colleagues praised me, no store problems, delivery put away in good time, positive feedback from customers