Tell Me About a Time You Faced a Significant Challenge at Work Flashcards
(4 cards)
1
Q
Situation
A
Christmas, Argos, click and collect delays, long queues, frustration, pressure
2
Q
Task
A
Manage customer expectations, calm on shop floor, positive customer journey
2
Q
Action
A
Communicate, prioritise urgent needs, suggest home delivery or nearby stores, diffuse tensions, support newer colleagues
3
Q
Result
A
Stressful, kept operations, customers thanked personally, praised for leadership and professionalism under pressure, confidence and communication in real scenario
