GMS Chap 2 Flashcards
(28 cards)
3 classical management approaches
- Scientific management
- Administrative principle
- Bureaucratic administration
Managerial Competency
Skill-based capability for high performance in management job
Motion study
The science to reducing a task to its basic physical motions
Scalar chain
(Administrative principle) they should be a clear and unbrocken line of communication for top to buttom of an organization
Unity of command principle
(Administrative principle) each person should receive orders from only one boss
Unity of principle
One person should be in charge of all the activities that have the same PERFORMANCE OBJECTIVES
Disadvantages of bureaucracy
- Red tape
- Slowness
- Rigidity
- Resistance to change
- Employee apathy
Hawthorne Effect
the tendency of q person singled out for special attention to perform as expected
5 Human needs of Maslow
- Self actualization
- Esteem need
- Social need
- Safety need
- Physiological need
7 Modern Management Fondations
- Quantitative analysis and tools
- Organization as a system
- Contingency thinking
- Quality management
- Knowledge management
- Evidence based management
- 21st century leadership
Management science/ Operation research
Use quantitative analysis and applied mathematics to solve problems
Operation Management
STUDY of how organization produce goods and services
System
A collection of interrelated parts working togather for a purpose
contingency Thinking
Match management practise with situational demand
ISO certification
indicates conformity with a rigourous set of international quality standard
Knowledge management
The process of using intelactual capital for competitive advantage
High performance Organization
Continuously acheives excelance while creating high quality work environment
Evidence based management
Making decision based on hard facts about what realy works
Bureaucracy
A rational and efficient form of organization founded on logic, order, and legitimate authority
5 Behavioural Management Approaches
- Theory of human needs (Maslow
- Hawthorn Studies
- Organizations as communities (Follett)
- Theory X and Theory Y (Douglas)
- Personality and Organization
Human Relations Movement
Suggests that managers using good relations will acheive productivity
Organizational Behaviour
The STUDY of individuals and groups in an organization
Theory X
People dislike work, lack ambition, act irresponsably, and prefer to be led
Theory Y
People are willing to work, like responsability, and are self directed ad creative
