GMS Chap 2 Flashcards Preview

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Flashcards in GMS Chap 2 Deck (28):
1

3 classical management approaches

-Scientific management
-Administrative principle
-Bureaucratic administration

2

Managerial Competency

Skill-based capability for high performance in management job

3

Motion study

The science to reducing a task to its basic physical motions

4

Scalar chain

(Administrative principle) they should be a clear and unbrocken line of communication for top to buttom of an organization

5

Unity of command principle

(Administrative principle) each person should receive orders from only one boss

6

Unity of principle

One person should be in charge of all the activities that have the same PERFORMANCE OBJECTIVES

7

Disadvantages of bureaucracy

-Red tape
-Slowness
-Rigidity
-Resistance to change
-Employee apathy

8

Hawthorne Effect

the tendency of q person singled out for special attention to perform as expected

9

5 Human needs of Maslow

-Self actualization
-Esteem need
-Social need
-Safety need
-Physiological need

10

7 Modern Management Fondations

-Quantitative analysis and tools
-Organization as a system
-Contingency thinking
-Quality management
-Knowledge management
-Evidence based management
-21st century leadership

11

Management science/ Operation research

Use quantitative analysis and applied mathematics to solve problems

12

Operation Management

STUDY of how organization produce goods and services

13

System

A collection of interrelated parts working togather for a purpose

14

contingency Thinking

Match management practise with situational demand

15

ISO certification

indicates conformity with a rigourous set of international quality standard

16

Knowledge management

The process of using intelactual capital for competitive advantage

17

High performance Organization

Continuously acheives excelance while creating high quality work environment

18

Evidence based management

Making decision based on hard facts about what realy works

19

Bureaucracy

A rational and efficient form of organization founded on logic, order, and legitimate authority

20

5 Behavioural Management Approaches

- Theory of human needs (Maslow
- Hawthorn Studies
- Organizations as communities (Follett)
- Theory X and Theory Y (Douglas)
- Personality and Organization

21

Human Relations Movement

Suggests that managers using good relations will acheive productivity

22

Organizational Behaviour

The STUDY of individuals and groups in an organization

23

Theory X

People dislike work, lack ambition, act irresponsably, and prefer to be led

24

Theory Y

People are willing to work, like responsability, and are self directed ad creative

25

Open System

Interacts with its environement and transforms resource input into output

26

Total Quality Management

Managing with organization-wide comitment to continuous improvement, product quality, and customer needs

27

Continuous Improvement

Involves always searching for new ways to improve work quality and performance

28

Learning Organization

Continuously changes and improves, using the lessons of experience