Government Uptake Flashcards
(43 cards)
2022 SURVEY
How was the research team instructed to enforce this approach throughout the entire assessment?
User uptake has been included as a special subject in the Survey,
Approach:
features could not be found easily, quickly and intuitively, then a site scores poorly.
consistently
What does a site score when features couldn’t be found easily, quickly and intuitively?
poorly
The general rule is that:
Greater uptake of e-government services indicates a better quality of the overall e-government infrastructure, However, there are some exceptions, for example:
- When the percentage of households with Internet connection in the country is small.
- When there is a general tendency of a population not to interact with their authorities.
These factors may influence the overall level of e-government uptake
When was the Organization for Economic Co-operation and Development established?
1961
What index does the OECD issue?
Digital Government Index
The DGI measures the maturity level of digital government strategies in OECD member and partner countries based on evidence gathered through the Survey on Digital Government 1.0
What does the DGI support in terms of polcies
DGI can support the design, implementation and monitoring of digital government policies and practices, which, in turn, help public sector organizations better respond to citizens needs
Findings show the promising yet modest progress towards robust digital governments and encourage governments to step up efforts to use digital technologies and data strategically for user-driven public services.
What is the average OECD uptake?
50%
E-government uptake averagesat 50% but there is a great variation
How many industrialized countries are in the OECD that develops and promotes economic and social policies?
38
What is the mission of the OECD?
build strong economies in its member countries, improve efficiency, home market systems, expand free trade, and contribute to development in industrialised as well as developing countries.
What does the OECD act on behalf of and in collaboration with its member governments to do?
promote free market policies and trade
The 37 OECD member countries are
- Australia
- Austria
- Belgium
- Canada
- Chile
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Korea
- Luxembourg
- Mexico
- the Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Slovak Republic
- Slovenia
- Spain
- Sweden
………..
What did governments often lack across different sectors and levels?
coherence and sustainability
Governments embraced digital technologies with a view to improving public services, but their approach often lacked coherence and sustainability across different sectors and levels, which is vital to creating synergies for integrated, seamless and proactive service delivery
Digital government represents an evolution from what?
e-government
E-government aimed at bringing greater sectoral efficiencies through the adoption of digital technologies, making existing procedures and public services more cost and time-effective.
What is the goal of digital government?
To help the public sector shift from an efficiency-oriented approach to digital technologies towards more open, collaborative and innovative government
Governments worldwide are being challenged to adapt, manage and embrace the paradigm shift brought about by the digital transformation, and can no longer afford to separate efficiency from other societal policy objectives in the governing and managing of digital technologies.
What type of gaps persist in the uptake of online channels in many OECD member countries?
several kinds of gaps
In terms of gaps that persist in the uptake of online channels
Governments must continue to work on what?
reducing such disparities while still developing their online service supply
How much of the citizens in the Nordic countries avail e-government services?
80%
The Nordic countries (Iceland, Denmark, Norway, Sweden and Finland) have the highest e-government uptake with over 80%
How much of the citizens in Chile and Italy use e-government services?
less than 20%
Which countries lead in this regard:
Citizens uptake of online public services Relative to firms, citizens resort less to online channels when accessing public services.
Nordic countries lead in this regard, both in terms of citizen use of Internet to generally interact with the government as well as for more advanced actions, such as sending filled forms.
What is one of the most advanced actions in the Nordic countries?
sending filled forms
France, Ireland and the Netherlands, also have high citizen use of the Internet to send filled forms to public authorities
Which countries have high citizen use of the Internet to send filled forms to public authorities?
France, Ireland and the Netherlands
What can result in significant disparities by age, educational attainment or income levels?
average rates of citizen use of e-government
For example, the age group with the highest level of interaction with public authorities is individuals from 25 to 34 year-old. Comparing with the younger population of 16 to 24-year-olds, a youth gap in the take-up of e-government services seems to appear.
What is the age group with the highest level of interaction with public authorities?
25 to 34 year-old
What seems to appear in the take-up of e-government services?
a youth gap
Several reasons can be suggested: for example, 16-24 year olds might use fewer public services in general as they may remain dependents of households.
