Objectives of E-gov

Question 1

What is the main challenge that clients face in traditional government when trying to access services?

Answer 1

Clients often find it hard to access the full range of services that are of interest or relevance to them.

Sometimes, services are even hard to identify and locate.

Question 2

What is the key difference in accessing government services between traditional government and e-government?

Answer 2

In e-government, it’s not important to understand how the government is structured but rather how to access government services.

it can often be impractical for clients to access all services that they require.

Question 3

Why do government services often require horizontal integration across autonomous government agencies?

Answer 3

The information and services needed are typically scattered over different agencies in diverse formats, and therefore, are not interoperable.

Question 4

What challenges do both citizens and businesses face in accessing government services in the traditional system?

Answer 4

They face the challenging task of locating relevant services and information from a large number of documents scattered at different locations.

Question 5

How can the challenges of accessing government services be addressed?

Answer 5

It is beneficial to have a system to locate and integrate available services that are tailored to individual preferences and needs according to regulations.

Question 6

What is the primary aim of e-government concerning public services?

Answer 6

E-government aims to tailor public services to make them easy to use and enable natural interaction with the government.

Question 7

How are tailored services beneficial to users interacting with the government?

Answer 7

Tailored services allow people to interact with the government in a way that is natural to them and simplify the task of locating and identifying services.

Services will be made straightforward and intuitive.

• Separate services will be integrated.
• Multiple approaches to accessing information and services will be designed.

Question 8

What does it mean to tailor services in the context of e-government?

Answer 8

Tailoring services involves customizing, adapting, or modifying services to fit individual users’ preferences and needs for easier use.

Question 9

How do governments benefit from utilizing complex analytics and AI in tailoring services?

Answer 9

Complex analytics and AI help public institutions understand and address the needs of different population segments, including vulnerable groups, allowing for tailored solutions.

Question 10

Can you provide an example of a tailored service in the context of e-government?

Answer 10

The Swedish Migration Agency website, offered in several languages, provides information to migrants from diverse linguistic backgrounds, exemplifying a tailored service

Question 11

While some integrated policies should be universal in nature, benefiting all people, other polcies may need to be

Answer 11

More targeted, focusing on strategies such as affirmative action and solutions tailored to specific needs

Question 12

How can tailored services be utilized to address marginalized groups?

Answer 12

Tailored services can be adjusted using ICT techniques to specifically target marginalized groups, expanding the coverage of public services

Question 13

How do ICTs contribute to the expansion of public service coverage, particularly concerning population groups?

Answer 13

ICTs, combined with other approaches, enable the necessary tools to expand public service coverage for all population groups, aligning with the key principle of the 2030 Agenda.

Question 14

Combined with other approaches what can ICTs facilitate

Answer 14

Tailoring of service delivery solutions in a way that explicitly targets marginalized groups.

Question 15

What is the purpose of Text4Baby?

Answer 15

Text4Baby aims to provide information to expectant and new mothers regarding maternal and infant care during pregnancy and the baby’s first year of life.

Question 16

What kind of information does Text4Baby deliver, and in what format?

Answer 16

Text4Baby delivers relevant information to expectant and new mothers via text messages in either English or Spanish once a week.

Question 17

What results have been observed from the Text4Baby service?

Answer 17

Users of Text4Baby have reported a high satisfaction rate and experienced increased health knowledge, improved interactions with healthcare providers, enhanced adherence to appointments and immunizations, and greater access to health resources.

Question 18

What kind of partnership is behind Text4Baby, and how effective is this collaboration?

Answer 18

Text4Baby is a successful collaboration between the United States government, non-profit organizations, and other NGOs, involving more than 700 partners, which demonstrates effective collaboration between the public and civil sectors in deploying technology tailored to the target group.

Question 19

What is mPedigree, and what problem does it aim to address?

There are additional examples of how such widespread and inexpensive ICTs can have significant impacts on health.

Answer 19

mPedigree is a mobile phone-based drug verification system. It addresses the issue of counterfeit drugs in pharmacies by providing instant verification of a drug’s authenticity through a unique code sent via SMS.

mPedigree is an African-based for-profit company spun out of a non-profit organization,

Question 20

In which African countries does mPedigree operate?

Answer 20

mPedigree operates in Ghana, Kenya, and Nigeria, aiming to address the issue of counterfeit drugs at the point-of-sale in pharmacies in these regions.

Question 21

How is the mPedigree service delivered to users?

Answer 21

The mPedigree service is free to users and operates by allowing users to verify the authenticity of drugs by sending a unique code via SMS. Automated responses in the appropriate language follow.

Question 22

What are the key characteristics that make mPedigree effective?

Answer 22

mPedigree relies on partnerships across the value chain, both private and public, making it easy to roll out to new customers and simple to access for the end-user.

Question 23

How do national portals use electronic identity management?

Answer 23

National portals regulate, monitor, and standardize access to online services by offering citizens unique credentials that allow recognition within the system, tailored services, and fast transaction tracking.

users no longer have to memorize many credentials and usernames in order to access e-services

Question 24

What is the role of digital identity management systems?

Answer 24

Digital identity management involves issuing and maintaining tokens or certificates, enabling verification of online transactions, and ensuring that the right individuals access the right resources at the right times and for the right reasons.

Question 25

What does Digital Identity (DI) refer to?

Answer 25

Digital identity is the digital representation of information known about a specific individual or organization, often linking data stored in computer systems to civil or national identities.

The use of digital identities is now so widespread that many discussions refer to “digital identity” as the entire collection of information generated by a person’s online activity.
This includes usernames and passwords, online search activities, birth date, social security, and purchasing history

Question 26

How does lack of legal identity affect some population groups?

Answer 26

An estimated 1.1 billion people, especially those in poverty, migrants, refugees, rural communities, and other disadvantaged groups, lack legal identity. Providing legal identities, as part of Sustainable Development Goal 16, can enhance financial inclusion and prevent fraud and corruption in social service delivery by 2030.

Question 27

What is the aim of e-government initiatives concerning government interaction?

Even though government agencies have taken efforts to improve the quality of service to their clients, government can still seem remote to many people.

Answer 27

E-government initiatives should aim to bring the government closer to people, encouraging interaction and engagement with government services.

Question 28

1.

Users of e-government should be:

Answer 28

• confident to find what they want online
• confident that the quality of the services will make the effort worthwhile.

Question 29

How does e-government improve communication and information sharing among government agencies?

Answer 29

E-government lowers the coordination cost across agency boundaries, facilitating better communication and sharing of information, data, operations, and procedures.

This is partly because e-government makes institutional coordination among agencies technically easier;

Question 30

What are the technological attributes that influence institutional coordination through e-government?

Answer 30

Among these attributes are norms of efficiency, streamlining, and a tendency towards standardization and convergence as way of coordination

Question 31

What is required for effective institutional coordination through e-government?

Answer 31

Effective institutional coordination requires a profound shift towards a connected, people-centered government. This necessitates investing in cross-sectorial capabilities, robust infrastructures, transformational leadership, and e-government-supported cross-agency coordination mechanisms.

Question 32

What is one of the primary responsibilities of the government in democratic societies?

Answer 32

The government’s principal responsibility in democratic societies is to report on its affairs to citizens and inform individuals of their rights and obligations.

Question 33

Why is it important for an accountable government to inform citizens of their rights and obligations?

Answer 33

It is a target of an accountable government to inform its citizens of their rights and obligations in order to maintain good relations with them and enhance services delivery evaluations.

Question 34

What influences an individual citizen’s evaluation of a public service?

Answer 34

An individual citizen’s evaluation of a public service depends not only on its outcomes but also on the way in which he/she is informed.

Question 35

What is the primary goal of e-government initiatives concerning service delivery?

Answer 35

The primary goal is to provide people-centric, citizen-oriented services that are relevant and beneficial for each individual.

Question 36

How can e-government stimulate the involvement of individuals in governmental decisions and policy development?

Answer 36

E-government can achieve this by establishing service-oriented governance and providing opportunities for citizen participation in decision-making and policy development.

It is vital to put the citizen in the centre of gov attention.
The government should evolve around the citizen not the vice versa

Question 37

What is the evolving trend concerning the relationship between citizens and public authorities in e-government?

Answer 37

The trend is shifting from a people-centric model to a people-driven model.

Question 38

How do the people-centric and people-driven models differ in e-government?

Answer 38

In the people-centric model, governments anticipate the needs of citizens, while the people-driven model allows citizens and businesses to independently determine and solve their needs in partnership with the authorities.

Question 39

Proposals of action

What should be the primary goal of e-government policy?

Answer 39

E-government policy must aim to improve the overall uptake rather than focusing on e-government development.

Question 40

Proposals of action

what is the recommendation for policies related to e-government?

Answer 40

Policies promoting both supply-side and demand-side must go hand in hand.

Question 41

Proposals of action

What is emphasized as crucial for countries in maximizing the impact of investments in e-government?

Answer 41

Countries need to ensure that the maximum impact of investments on e-government is achieved through increased uptake by the citizens and the realization of their concrete benefits.

Question 42

Proposals of action

What is identified as a crucial factor for citizens to use e-government services?

Answer 42

Citizens will only be able to use e-government services when they know about their existence.

Question 43

Proposals of Action:

What is emphasized as a necessary step to enable the use of e-government services?

Answer 43

Increasing the attention and awareness on the available online services is a must.

Question 44

What are suggested as important actions to enhance awareness of e-government services?

Answer 44

Important actions include e-government promotion and awareness campaigns.

Question 45

What is highlighted as an integral part of efforts to ensure and increase e-government uptake?

Answer 45

Evaluation should be an integral part of the efforts to ensure and increase e-government uptake.

Question 46

hat is emphasized as enabling service digitization and data integration into policies?

Answer 46

Increased government capacity to monitor and analyze usage trends will allow for service digitization and integration of relevant data into policies.

Question 47

How can policymakers be encouraged to invest and prioritize new e-government programs?

Answer 47

Evidence of the positive impact of e-government initiatives will allow policymakers to invest and prioritize new e-government programs.

Question 48

What areas for E-gov investments that can potentially benefit a greater majority of citizens and can promote e-gov uptake?

Answer 48

1. E-learning
2. E-public health
3. E-environment