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Flashcards in GSC Deck (52)
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1

 

Who is the GSC Mexico head?

 

 

Humberto Rezende

 

2

Who is the Human Resources Head in GSC Mexico?

Teresa Bernal

3

Who is the Business Control head in GSC Mexico?

Hugo Lugo

4

 

Who is the Strategy & Processes head in GSC Mexico?

 

 

Cesar Cabrera

 

5

 

Who is the communication head in GSC Mexico?

 

 

Begoña Tenorio

 

6

 

Who is the Executive Assistance & LM Admin pool?

 

 

Marisa Villalobos

 

7

 

Who is the Delivery Partnership & Sales Support head in GSC Mexico?

 

 

Francisco Perez

 

8

 

Who is the Risk Management & IT head in GSC Mexico?

 

 

Gerardo Medina

 

9

 

Whos is the Tactical Planning & Implementation head in GSC Mexico?

 

 

Claudia Conteras

 

10

Draw the GSC Mexico blueprint:

11
Answer

 

Humberto Rezende

 

 

Who is the GSC Mexico head?

 

12
Answer

Teresa Bernal

Who is the Human Resources Head in GSC Mexico?

13
Answer

Hugo Lugo

Who is the Business Control head in GSC Mexico?

14
Answer

 

Cesar Cabrera

 

 

Who is the Strategy & Processes head in GSC Mexico?

 

15
Answer

 

Begoña Tenorio

 

 

Who is the communication head in GSC Mexico?

 

16
Answer

 

Marisa Villalobos

 

 

Who is the Executive Assistance & LM Admin pool?

 

17
Answer

 

Francisco Perez

 

 

Who is the Delivery Parnership & Sales Support head in GSC Mexico?

 

18
Answer

 

Gerardo Medina

 

 

Who is the Risk Managment & IT head in GSC Mexico?

 

19
Answer

 

Claudia Conteras

 

 

Whos is the Tactical Planning & Implementation head in GSC Mexico?

 

20

Mention the Managed Services Areas:

Operations Support

Operation

Engineering

21

Mention the Standarized Service Delivery Areas:

Standarized Services Delivery

Customer Support 

Operations Support

22

Mention the Resource Pool Area:

Resourced Based Delivery

23

Who is the MS Operations Support Head?

Dinesh Bisht

24

Who is the MS Operations Head?

Prapdeep Kotnala

25

Who is the MS Engineering head?

Ajesh Kumar

26

Who is the Standarized Services Delivery head?

Adriano Pinheiro

27

Who is the Customer Support head?

Francisto Perez

28

Who is the Operations Support head?

Claudia Contraras

29

Who is the Resource Based Delivery head?

Ajesh Kumar

30

What is the meaning of Industrialized Services?

This concept refers to services that are offer like packages to the customers in order to accomplish one specific activity during a specific time. Those activities do not require the human resources so much time.

31

What is the meaning of Resource Based Services?

This concept refers to a department that has human resources for doing activities for a long time, in order to cover a long project.

32

Draw the Resource Based Delivery chart:

33

Who is the RAN Director?

Carlos Britez

34

Who is the Core Director?

Andres Velasco

35

Who is the Core/IP/BB/ROM RNAM director?

Armando Rios

36

Who is the Core/IP/BB ROM RLAM director?

Edgar Saucedo

37

Who is the Core/IP/BB ROM RoW/OWP director?

Victor Ramirez

38

Who is the RAN ROM RNAM?

??

39

Who is the RAN ROM RLAM?

Marcelo Barbosa

40

Who is the RAN ROM RoW/OWP?

Hugo Ramos

41

Who is the PMO director?

Ajesh Kumar

42

Who is the OSS/BSS director?

Ajesh Kumar

43

44
Answer

Carlos Britez

Who is the RAN Director?

45
Answer

Andres Velasco

Who is the Core Director?

46
Answer

Armando Rios

Who is the Core/IP/BB/ROM RNAM director?

47
Answer

Edgar Saucedo

Who is the Core/IP/BB ROM RLAM director?

48
Answer

Victor Ramirez

Who is the Core/IP/BB ROM RoW/OWP director?

49
Answer

??

Who is the RAN ROM RNAM?

50
Answer

Marcelo Barbosa

Who is the RAN ROM RLAM?

51
Answer

Hugo Ramos

Who is the RAN ROM RoW/OWP?

52
Answer

Ajesh Kumar

Who is the PMO director?