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Learn GSC Mexico blueprint (52 cards)

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1
Q

Who is the GSC Mexico head?

A

Humberto Rezende

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2
Q

Who is the Human Resources Head in GSC Mexico?

A

Teresa Bernal

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3
Q

Who is the Business Control head in GSC Mexico?

A

Hugo Lugo

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4
Q

Who is the Strategy & Processes head in GSC Mexico?

A

Cesar Cabrera

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5
Q

Who is the communication head in GSC Mexico?

A

Begoña Tenorio

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6
Q

Who is the Executive Assistance & LM Admin pool?

A

Marisa Villalobos

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7
Q

Who is the Delivery Partnership & Sales Support head in GSC Mexico?

A

Francisco Perez

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8
Q

Who is the Risk Management & IT head in GSC Mexico?

A

Gerardo Medina

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9
Q

Whos is the Tactical Planning & Implementation head in GSC Mexico?

A

Claudia Conteras

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10
Q

Draw the GSC Mexico blueprint:

A
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11
Q

Answer

Humberto Rezende

A

Who is the GSC Mexico head?

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12
Q

Answer

Teresa Bernal

A

Who is the Human Resources Head in GSC Mexico?

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13
Q

Answer

Hugo Lugo

A

Who is the Business Control head in GSC Mexico?

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14
Q

Answer

Cesar Cabrera

A

Who is the Strategy & Processes head in GSC Mexico?

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15
Q

Answer

Begoña Tenorio

A

Who is the communication head in GSC Mexico?

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16
Q

Answer

Marisa Villalobos

A

Who is the Executive Assistance & LM Admin pool?

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17
Q

Answer

Francisco Perez

A

Who is the Delivery Parnership & Sales Support head in GSC Mexico?

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18
Q

Answer

Gerardo Medina

A

Who is the Risk Managment & IT head in GSC Mexico?

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19
Q

Answer

Claudia Conteras

A

Whos is the Tactical Planning & Implementation head in GSC Mexico?

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20
Q

Mention the Managed Services Areas:

A

Operations Support

Operation

Engineering

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21
Q

Mention the Standarized Service Delivery Areas:

Study These Flashcards
A

Standarized Services Delivery

Customer Support

Operations Support

22
Q

Mention the Resource Pool Area:

Study These Flashcards
A

Resourced Based Delivery

23
Q

Who is the MS Operations Support Head?

24
Q

Who is the MS Operations Head?

Study These Flashcards
A

Prapdeep Kotnala

25
Who is the MS Engineering head?
Ajesh Kumar
26
Who is the Standarized Services Delivery head?
Adriano Pinheiro
27
Who is the Customer Support head?
Francisto Perez
28
Who is the Operations Support head?
Claudia Contraras
29
Who is the Resource Based Delivery head?
Ajesh Kumar
30
What is the meaning of Industrialized Services?
This concept refers to services that are offer like packages to the customers in order to accomplish one specific activity during a specific time. Those activities do not require the human resources so much time.
31
What is the meaning of Resource Based Services?
This concept refers to a department that has human resources for doing activities for a long time, in order to cover a long project.
32
Draw the Resource Based Delivery chart:
33
Who is the RAN Director?
Carlos Britez
34
Who is the Core Director?
Andres Velasco
35
Who is the Core/IP/BB/ROM RNAM director?
Armando Rios
36
Who is the Core/IP/BB ROM RLAM director?
Edgar Saucedo
37
Who is the Core/IP/BB ROM RoW/OWP director?
Victor Ramirez
38
Who is the RAN ROM RNAM?
??
39
Who is the RAN ROM RLAM?
Marcelo Barbosa
40
Who is the RAN ROM RoW/OWP?
Hugo Ramos
41
Who is the PMO director?
Ajesh Kumar
42
Who is the OSS/BSS director?
Ajesh Kumar
43
44
# Answer Carlos Britez
Who is the RAN Director?
45
# Answer Andres Velasco
Who is the Core Director?
46
# Answer Armando Rios
Who is the Core/IP/BB/ROM RNAM director?
47
# Answer Edgar Saucedo
Who is the Core/IP/BB ROM RLAM director?
48
# Answer Victor Ramirez
Who is the Core/IP/BB ROM RoW/OWP director?
49
# Answer ??
Who is the RAN ROM RNAM?
50
# Answer Marcelo Barbosa
Who is the RAN ROM RLAM?
51
# Answer Hugo Ramos
Who is the RAN ROM RoW/OWP?
52
# Answer Ajesh Kumar
Who is the PMO director?

Ericsson Knowledge (4 decks)

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