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Question 1

organizational structure

Answer 1

refers to the levels of management and division of responsibilties within an organisation

Question 2

advantage of organistaional structure

Answer 2

-gives employee a sense of belonging
-everybody knows their position
-shows the relationship between the different department

Question 3

disadvantage of organisational struscture

Answer 3

-ignores employee needs
-lack of flexibility
-reliance on a single authority figure

Question 4

advantage of short chain of command

Answer 4

-communication is quicker and more accurate
-spans of control will be more wider

Question 5

disadvantage of short chain of command

Answer 5

-manager may lose control
-miscommunication
-employee fustration

Question 6

chain of command

Answer 6

is the structure of an organization that allows instruction to be passed on from senior managers to lower levels of managemt

Question 7

span of control

Answer 7

it is the amount of subordinates working directly under a manager in a organisational structure

Question 8

tall organization

Answer 8

-each level except for bottom is a layer of management
-chain of command is long
-communication and decision making are often slower because it need to pass through several layers

Question 9

flat organisation

Answer 9

-chain of command is short
-communication and decision making is more quicker since there are few levels to pass through
-few managers so span of control is wide

Question 10

director

Answer 10

-most senior level management in any limited company
-they are elected by shareholders in annual general meeting

Question 11

Roles of director

Answer 11

-review the performance of managers
-ensure the success of the business
-make sure the resources are available to achieve objective

Question 12

CEO

Answer 12

(chief executive officer)the most senior manager responsible for the overall performance and success of the business

Question 13

manager

Answer 13

an individual who is in charge of certain group of task or certain department

Question 14

line managers

Answer 14

have authority over people that are directly below them in the organizational structure

Question 15

examples of line managers

Answer 15

traditional marketing
and
sales manager

Question 16

staff manager

Answer 16

are specialist who provide information,support and assistance to line manager

Question 17

responsibilities of department managers

Answer 17

-make sure the the decision of directors are carried out
-delegate task to members of department
-motivating workers
-solving day-to-day problem that arises in the department

Question 18

supervisor

Answer 18

an individual who checks and control the work of subordinates

Question 19

Role of management

Answer 19

-planning
-controlling
-commanding
-organizing
-coordinating

Question 20

planning

Answer 20

setting aims and target

Question 21

organizing

Answer 21

organizing of people and resources so that the business work efficiently

Question 22

coordinating

Answer 22

make sure all department are working together to achieve objective

Question 23

commanding

Answer 23

guiding,leading and supervising of employees

Question 24

controlling

Answer 24

monitoring performance to ensure the objectives are met

Question 25

delegation

Answer 25

the process of distributing and entrusting work to another person

Question 25

Advantage of delegation to manager

Answer 25

-manager are less likely to make mistake since some task are being performed by subordinates -manager can measure the efficiency and effectiveness of their subordinates work

Question 26

advantage of delegation to subordinates

Answer 26

-employees feel more trusted and important -the work becomes interesting and rewarding

Question 27

why might a manager ot delegate?

Answer 27

-mangers might think the subordinates will fail -the subordinates might do better work than the manager(manager might feel insecure

Question 28

why is it important to have good managers

Answer 28

-increase profitability of the business -motivate employees -keep cost under control

Question 29

3 main leadership styles:

Answer 29

-autocratic leadership -democratic leadership -laissez faire leadership

Question 30

Autocratic leadership

Answer 30

where the manager expect to be in charge of the business and have their orders followed

Question 31

autocratic style

Answer 31

-make decision alone -everything depend on leader -de-motivate employees

Question 32

democratic leadership

Answer 32

where managers involve employees in the decision-mking and communication

Question 33

Democratic style

Answer 33

-communication between employee and manager -can delay decision making -future plans discussed with employees

Question 34

Laissez-faire leadership

Answer 34

let the employees do their own decision-making and communication

Question 35

laissez-faire style

Answer 35

-poor condition and decision making -relies on good team work -vey motivational to employees

Question 36

Trade union

Answer 36

group of workers who have joined together to ensure their interest are protected

Question 37

advantage of trade union

Answer 37

-strength in number -improved work condition -financial support

Question 38

disadvantage of trade union

Answer 38

-cost money to be a member -may be asked to take industrial action if they don't agree with the union