marketing Flashcards

1
Q

Marketing

A

is the management process responsible for identifying, anticipating and satisfying consumer needs profitably

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2
Q

4 departments in marketing department

A

-sales
-promotion
-distribution
-market research

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3
Q

sales department

A

responsible for the sales of the product

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4
Q

promotion department

A

deals with advertising for products

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5
Q

distribution department

A

transport the product to the market

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6
Q

market research department

A

responsible for finding out costumer’s needs

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7
Q

role of marketing

A

-gain information
-satisfying costumer needs
-maintain costumer loyalty
-identify costumer needs

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8
Q

marketing goals

A

-increase sales revenue and profit
-raise awareness of their product
-enter new markets at home or abroad

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9
Q

why costumer spending pattern may change

A

-changes in technology
-change in income
-ageing population

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10
Q

change in technology

A

new technology will be available and the old will be outdated

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11
Q

change in income

A

the higher the income,the more expensive goods consumer will buy

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12
Q

ageing population

A

in some countries, the proprtion of older people is increasing and so they demnd for products for seniors

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13
Q

globalization

A

products are being sold in markets all over the world, so there are lots of competitors

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14
Q

improvement in transportation infrastructure

A

better transportation means it is easier to sell and distribute products

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15
Q

internet/E-commerce

A

costumer can buy products over the internet from anywhere

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16
Q

how can business respond to changing spending pattern and increased competetion?

A

-keep improving existing products

-keep cost low

-introduce new products

17
Q

keep improving existing product

A

so that sales is maintained

18
Q

keep cost low

A

the firm can afford to charge low prices

19
Q

introduce new products

A

to make costumers come back and drive them away from the competitors

20
Q

market

A

a place where buyers and sellers exchange goods and service

21
Q

market can be measured by?

A

total number of sales

22
Q

markets can either be?

A

niche or mass

23
Q

mass market

A

is where there is very large number of sales

24
Q

advantage of mass market

A

sales are very large

average cost will be low compared to niche

more chance for the business to grow

25
disadvantage of mass
high levels of competition high cost of advertising cant charge higher price than competition since they are selling same products
26
niche market
identifying and exploiting a small segment of a larger market
27
advantage niche
sell products at high price focus on one costumer group can thrive in niche market
28
disadvantage of niche
lack of economies scale likely to attract competetion over dependance on a single product
29
market segment
a sub group of a larger market which have similar charcterisic and preferences
30
market segmentation
dividing a group of potential costumer based on their characteristic
31
ways in which business segment market
-age -gender -location -lifestyle
32
benefits of segmenting the market
-sales increase -better targeted at each segment -possible to charge higher price