High Behavioral Expectations

Question 1

What is the “100 Percent” technique?

Answer 1

Anything less than 100% of following your direction and your authority is subject to interpretation, situation, and motivation. This also covers the extent of the follow-through.

Question 2

What are three principles of 100% compliance?

Answer 2

1. Use the least invasive form of intervention: non-verbal; positive group correction; anonymous individual correction; private individual correction.
2. Rely on firm, calm finesse. It is an exercise in purpose, not power.
3. Emphasize compliance you can see.