Holiday Pirates Flashcards
(18 cards)
What language should responses be in when dealing with Holiday Pirates customers?
German but add English version
Always include the original English version for clarity.
What types of travel products does Holiday Pirates offer?
- Hotels
- Holiday Homes
- Package Holidays
- Flight + Hotel
- Flights
What is the role of Vio.com in the Holiday Pirates business model?
Vio.com is one of the OTAs that Holiday Pirates collaborates with to provide hotel and holiday home bookings.
How do customers interact with the Holiday Pirates website when booking hotels?
Customers are redirected to a Vio.com managed website branded as Holiday Pirates.
What should customers do if they have a problem with their booking?
Contact the OTA they booked with for assistance.
What is the availability of the app for Vio.com products?
No
What information is provided under ‘I have a problem with my booking. Who can help me?’ on the Holiday Pirates website?
Guidance to contact the OTA the customer booked with.
What is the focus of the Holiday Pirates Group?
Making travel affordable and accessible.
How many countries does Holiday Pirates Group operate in?
10 countries across Europe and the US.
When was Holiday Pirates founded?
2011
What is the estimated monthly visitor count for the Holiday Pirates website?
2 million monthly visitors.
How many followers does Holiday Pirates have on social media?
2.2 million+ followers.
What should you do to find the German version of an article on Zendesk?
Switch the language to German at the bottom of the page after opening the English article.
True or False: Holiday Pirates processes bookings directly.
False
Fill in the blank: Holiday Pirates partners with OTAs like _______ to secure exclusive travel offers.
Vio.com
What types of bookings are redirected to different OTAs?
- Package Holidays
- Flights
What does the term ‘deal freeze’ refer to in the context of Vio.com products?
No
What is the significance of always mentioning the correct brand name?
Customers must not be aware that Vio.com is providing the website and support.
