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Vio.Com > Holiday Pirates > Flashcards

Holiday Pirates Flashcards

(18 cards)

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1
Q

What language should responses be in when dealing with Holiday Pirates customers?

A

German but add English version

Always include the original English version for clarity.

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2
Q

What types of travel products does Holiday Pirates offer?

A
  • Hotels
  • Holiday Homes
  • Package Holidays
  • Flight + Hotel
  • Flights
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3
Q

What is the role of Vio.com in the Holiday Pirates business model?

A

Vio.com is one of the OTAs that Holiday Pirates collaborates with to provide hotel and holiday home bookings.

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4
Q

How do customers interact with the Holiday Pirates website when booking hotels?

A

Customers are redirected to a Vio.com managed website branded as Holiday Pirates.

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5
Q

What should customers do if they have a problem with their booking?

A

Contact the OTA they booked with for assistance.

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6
Q

What is the availability of the app for Vio.com products?

A

No

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7
Q

What information is provided under ‘I have a problem with my booking. Who can help me?’ on the Holiday Pirates website?

A

Guidance to contact the OTA the customer booked with.

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8
Q

What is the focus of the Holiday Pirates Group?

A

Making travel affordable and accessible.

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9
Q

How many countries does Holiday Pirates Group operate in?

A

10 countries across Europe and the US.

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10
Q

When was Holiday Pirates founded?

A

2011

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11
Q

What is the estimated monthly visitor count for the Holiday Pirates website?

A

2 million monthly visitors.

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12
Q

How many followers does Holiday Pirates have on social media?

A

2.2 million+ followers.

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13
Q

What should you do to find the German version of an article on Zendesk?

A

Switch the language to German at the bottom of the page after opening the English article.

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14
Q

True or False: Holiday Pirates processes bookings directly.

A

False

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15
Q

Fill in the blank: Holiday Pirates partners with OTAs like _______ to secure exclusive travel offers.

A

Vio.com

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16
Q

What types of bookings are redirected to different OTAs?

Study These Flashcards
A
  • Package Holidays
  • Flights
17
Q

What does the term ‘deal freeze’ refer to in the context of Vio.com products?

18
Q

What is the significance of always mentioning the correct brand name?

Study These Flashcards
A

Customers must not be aware that Vio.com is providing the website and support.

Vio.Com (8 decks)

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