Exceptions for cancellations in California & Brazil

Question 1

Which two regions have legal exceptions that override Vio.com’s standard cancellation policy? «<»>

Answer 1

California and Brazil.

Question 2

Under California law when does the full refund cancellation right apply?

Answer 2

«<»> When a booking is canceled within 24 hours of confirmation and the check-in is at least 72 hours away.

Question 3

When did the new California cancellation law go into effect? «<»>

Answer 3

July 1, 2024

Question 4

What are the two approaches partners may take regarding California cancellations? «<»>

Answer 4

1) Send correct cancellation policy for California properties; 2) Handle customer requests case by case.

Question 5

What is the “Right of Regret” under Brazilian law? «<»>

Answer 5

The consumer’s right to cancel within 7 days of booking and receive a full refund.

Question 6

Does Brazilian law apply even if the hotel has a non-refundable policy? «<»>

Answer 6

Yes Brazilian law overrides the hotel’s cancellation policy.

Question 7

Until when can Brazilian customers cancel for free if the check-in is in less than 7 days? «<»>

Answer 7

Until 11 AM on the check-in