White Label Travel Solution Flashcards
(18 cards)
What is a White Label Travel Solution?
A pre-built booking platform that can be customized with a partner’s branding, including integrated APIs for various travel services.
What are the benefits of a White Label Travel Solution for partners?
Enables commercialization in local markets without the cost and effort of developing their own OTA.
What are the benefits of a White Label Travel Solution for the provider?
Expands reach by leveraging trusted local websites, attracting customers who might not book directly.
List three White Label brands and their go live dates.
- Urlaubspiraten (Holiday Pirates) - 27.2.2025
- WeWard - 15.5.2025
- Ovago - 21.5.2025
What is the primary role of the Customer Support (CS) team regarding White Label bookings?
To handle all customer inquiries and issues for White Label bookings.
True or False: The booking process for White Label bookings is different from standard reservations.
False
Where can you identify the brand a booking belongs to in Zendesk?
In the top-left corner under the ‘Brand’ field.
What should you ensure when linking knowledge base articles in customer responses?
Use the article from the correct White Label’s knowledge base, not Vio.com’s.
Fill in the blank: Each White Label has its own _______ with its branding.
knowledge base
What happens to the brand mentions in macros for White Label bookings?
They must be correct, and Vio.com mentions should be replaced by the respective brand.
What is the function of the brand filter in Zendesk?
It automatically displays the correct knowledge base for the specific brand.
What must be done when responding to a White Label customer regarding highlighted links in macros?
Replace the highlighted link with the correct one from the corresponding knowledge base.
How should you respond to Urlaubspiraten (Holiday Pirates) customers?
Often in German and link the German version of the article.
What is the importance of the Internal Knowledgebase Index?
It contains a list of all internal guidelines for easy browsing and access.
What should you do after removing the brand filter to access internal articles?
Reapply the filter before linking customer-facing content.
List two changes that occur in the booking process for White Label bookings.
- No Deal freeze
- No login options or Gems discount
What should you do if responding to a Vio.com customer regarding highlighted links?
Remove the highlight by clicking on the T and selecting a white background.
What is the key adjustment for day-to-day work when handling White Label bookings?
Being attentive to the brand associated with the booking.
