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Flashcards in home security Deck (179)
1

On the RJ 45 clip, what pins are used for power?

Pins 4, 5 and 7, 8Blue, white blue and White Brown, brown

2

What are the 2 types of phone numbers required to setup Xfinity Home Secure?

Call to Verify, Call to Notify

3

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

Risk Assessment (Credit Check)

4

What port on the Xfinity Home router is used to pair a wireless camera

port 4

5

Name 3 pieces of equipment that is only available with Xfinity Home Secure.

Touch Screen, WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

6

All employees who are (1) installing, (2) servicing, (3) designing, (4) selling or entering intocontracts, or (5) accessing circumventional information about a home security or low voltagesystem must be?

Licensed according to the requirements of the state(s) in which they perform

7

How many numbers can you have for Call to Notify?

2

8

What is the retail cost of a Smoke/Carbon Monoxide Detector?

$89.95

9

What is the National Electric Code, the standard to which all electrical systems are to beinstalled?

NFPA 70

10

How often does a Zigbee device send a heartbead/check-in message?

Every 27 minutes

11

What type of keypad code should be entered into Xfinity Home Secure if you are being held hostage?

Duress Code

12

What wireless format do XHome sensors use to communicate

zigbee

13

What is included in the Total Add-On Pack?

1 indoor/outdoor camera, 1 thermostat,1 door/window sensor, 1 lighting controller(Add this pack to your Xfinity Home solution for total home management. Adjust temperature and lighting,view live video and enjoy the peace of mind that comes with being connected to your home)

14

How do you cancel the emergency alarm via the XH touchscreen? 

By Entering your 4-digit master code.

15

Who can provide a contract copy or originals to Comcast when requested?

Iron Mountain

16

What is included in the View Add-On Pack?

1 indoor/outdoor camera, 1 door/window sensor, 1 lighting controller(Add this pack to your Xfinity Home solution to manage your home like never before, Easily access your devices, check on your family and more, all at the touch of a button.)

17

If a customer does not have a compatible panel and keypad but want to use their current sensors what will have to be done instead of a takeover?

A panel swap

18

Person 18 or over who has authority to sign on behalf of the account holder attime of XFINITY Home system installation?

Authorized Signer (XFINITY Home Compliance GuidelinesENTERPRISE STANDARD)

19

What are the three types of emergency buttons on the XH touch screen controller? 

1) Medical2) Fire3) Police

20

What is the minimum iOS version that supports the XFINITY home app?

iOS 4.2

21

In addition to a compatible panel, what else must be compatible for a system upgrade?

Keypad 

22

What 3 of the 6 Android versions are supported by the XFINITY Home App?

Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat

23

What Android OS versions support the XFINITY home app?

2.2 and higher

24

How many XFINITY home window stickers are provided in the XH Welcome Kit?

6

25

The motion sensor is pet immune up to how many Lbs?

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

26

What additional XH devices and enhanced services are not availible in all multi-dwelling unit locations? 

Thermostat and Ecosaver

27

What are compatible panels for system upgrades?

Honeywell Vista 20p or 15p both require firmware updates of 3.0 or above

28

License numbers must be displayed on XFINITY Home marketing materials including, but not limited to:

Internet advertisements and webpages, print and radio advertisements, vehicles, website, and commercials and business cards

29

This is an advanced technology that learns your heating and cooling preferences and then programs itself to help you save money on your energy bills while keeping you comfortable

EcoSaver

30

What is the maximum number of videos that can be stored?

3,000

31

What is the minimum zigbee signal percentage

30%

32

What are the primary systemrequirements for Fire Protection?

Smoke alarms be present in each bedroom, outside each bedroom and on each floor of the home

33

Which security device should be installed in areas clear of fans, heaters, curtains, and seasonal decorations?

Motion Detectors

34

What level of services can be installed in a military base?

Xfinity Control only (Because local police do not have jurisdiction on bases and therefore cannot be dispatched in the event of an emergency)

35

What is the web address to access Xfinity Home Security Web Portal?

www.xfinity.com/xhsportal

36

What equipment is included with Xfinity Home Secure 350?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.

37

XFINITY Home installation in a location with no existing system?

Greenfield

38

The audible alarm when Fire Panic is pressed

Unique cadence (three warbled beeps with a slight pause)

39

Where can you download a user manual for Xfinity Home?

comcast.com/XFINITYHomeSupport

40

What is the retail cost of a Wireless Keypad?

$89.95

41

How many videos can you take daily with Xfinity Home Security?

150

42

When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

Central Station Pass Code

43

What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

Mobile app, Subscriber portal, Email & text alerts

44

Name 3 add-ons that come with Secure 350 that is not included with Secure 300.

Thermostat, Indoor/Outdoor Camera, Lighting Controller

45

The Xfinity Home Mobile Application is compatible with what software?

Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.

46

What is not available for MDU customers?

Smoke Detector, Thermostat, Co Detector

47

What is the retail cost of a Water Sensor?

$49.95

48

What equipment is included with Xfinity Home Secure 300?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

49

What is included with Xfinity Home Secure 300?

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

50

Zigbee operates on this wireless frequency.

2.4 GHz

51

LQI should be no less than

236

52

What are the three steps in arming your XH through your touch screen controller? 

1) Touch the [Press to Arm] button on the Home Screen.2) Select [Arm Stay] to arm your door and window sensors with a 120-second delay or select [Arm Away] to arm all your sensors, including door, window and motion sensors.  Select [Arm Night] to arm your door and window sensors with no entry delay, which will immediately activate the alarm if door and/or window sensors are triggered.3) Enter your 4-digit master code to arm the system.

53

What does the Emergency option on XH do?

Sends an immediate alarm to the central monitoring station, indicating an emergency of a specific type.

54

110V house-powered or 9V battery-powered standalone peripherals; notconnected to a burglar alarm system?

Household Smoke Alarm and Household Carbon Monoxide Detector

55

This app allows you to access a core set of remote monitoring and security system functions of Xfinity Home.

Xfinity Home app

56

If a customer has Xfinity Home Secure 350, how much more per month does EcoSaver cost?

It is included with the package

57

How long of a life does a smoke detector have?

10 years

58

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

Arm Stay, Arm Away, Arm Night

59

What is included in the View-Eco Add-On Pack?

1 indoor/outdoor Camera, 1 thermostat(Add this pack to your Xfinity Home solution to bring your home and energy savings into view. Access your thermostat and camera remotely to save energy and keep an eye on the people you love)

60

A customer claim regarding false alarm fines and reimbursement, equipment failure, or requesting copies of alarm history, pictures or videos?

XH Escalation

61

Where will the customer be notified that they have a low battery issue on one of their devices?

Message on the touchscreen

62

XH will only ___________ when the fee was issued due to a proven faulty or system issue.

compensate the customer directly

63

How many Zgibee devices can connect to a technicolor touchscreen?

63

64

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

Touchscreen, Xfinity Home Router

65

What 2 methods are used by the Touch Screen to communicate with the XFINITY home monitoring station?

Broadband and Cellular

66

what is the Zigbee wireless standard.

802.15.4

67

In apartment-style rentals or condos (i.e., high-rises or buildings with common areas, whether rented or owned) or Triplexes (or larger), you CANNOT sell or install:

ThermostatSmoke DetectorsCarbon Monoxide DetectorsIn-Wall LightingTakeovers, Panel Swaps, System Upgrades (because the original equipment may not belong to the tenant)Secure 350 or Control 150 (because we cannot sell thermostats in MDUs and therefore cannot offer the EcoSaver product included in those packages).

68

Name the 3 cameras available to our customers?

Indoor Camera – White (RC8021), Outdoor Camera – White (OC810), and Indoor/Outdoor Camera – Black (iCamera) 

69

How much money can a customer save on homeowners' or renters' insurance with Xfinity Home?

up to 20% but it depends on your market and insurance company

70

How would a customer enter in a permit # on to their account?

Log in to the subscriber portal at www.XFINITY.com/xhsportal; go to the Security menu, select “Emergency Dispatch Setup” and enter the permit number along with the expiration date atthe bottom of the page

71

How should customer's contracts be stored?

In a secure and locked location until delivery to Check-In

72

What is the latest tecnicolor Touchscreen version available

Ibiza

73

What Internet address is available to customers to customize rules and events?

Subscriber Portal - www.xfinity.com/XHSportal

74

The fee that is charged to customers in areas where verified response is required by the municipality?

$4.95 monthly fee

75

Refers to the TouchScreen that is unable to communicate to the iControl system for XH to operate?

Broadband offline

76

How often does the touchscreen send a broadband heartbeat?

20 minute

77

How many cameras can our system have?

6

78

What is the retail cost of a Lighting/Appliance Controller?

$69.95

79

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

$250.00

80

Xfinity Home Extended Warranty costs how much additional on qualifying packages?

$4.95 a month

81

What are three of the five ways to prevent false alarms with Xfinity Home?

1) Know Your System2) Keep Your Contact Info Current3) Know Your Password4) Keep Areas Around Motion Detectors Clear5) Notify Xfinity if anything changes

82

Secure users must have at least ___ ________ listed for the default, required alarm rule. 

one contact

83

What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

Cellular Backup

84

What is the battery voltage in a carbon monoxide detector?

9V

85

What is included in the Eco Add-On Pack?

1 thermostat, 1 door/window sensor, 1 lighting controller(Add this pack to your Xfinity Home solution for the right degree of comfort, control, and savings. Remotely adjust your home's temperature and lighting so they're perfect the second you walk in the door.)

86

XH CANNOT be sold in:

HospitalsNursing HomesMilitary HousingDormsCommercial Properties or spaces (hotels, restaurants, etc.)

87

A one week period directly following the installation of an XFINITY Home system where the central monitoring station will not dispatch emergency responders when an intrusion alarm is activated?

Familiarization Period

88

What is the retail cost of an Indoor Camera?

$89.95

89

How long of a recording time is each video clip with Xfinity Home Security?

15 seconds

90

What is the National Fire Alarm Code, the standard to which fire alarm systems are to beinstalled?

NFPA 72

91

A door/window sensor, motion detector, or glass breaker in Xfinity Home Web Portal would be referred to as what?

Security Zones

92

Must be completed for all XFINITY Home Smoke Detector installations?

A fire location record

93

Where can a customer go on the internet to Watch "How-To" Videos, Download their User Manual, and check out help and support forums and FAQs?

www.comcast.com/xfinityhomesupport

94

Must happen in the first step to ensure that you are troubleshooting correctly? 

Pre-Check Verification

95

What website do you use to put alarm system in test mode

C.O.P.S. or https://copalink.copsmonitoring.com/login/

96

How often is a home in the US burglarized?

14.4 seconds

97

Customers must choose which setup to correctly update contact numbers: 

Emergency Dispatch

98

What is the maximum number of pictures that can be stored?

3,000

99

Other than licensing, all employees who service XFINITY Home in states without state mandated registration requirements must undergo?

A 3rd party criminal history check performed by XFINITY Home

100

The Touchscreen and Router are considered “Comcast-owned” and must be returned within?

45 days or the customer will be charged an Unreturned Equipment Fee

101

what is the best way to install a thermostat for xfinity home?

you don't, you convince them to get a third camera.

102

The battery for the Door / Window Sensor (SMC) is what type?

CR2 type battery and requires one (1) battery

103

Where can a customer go to learn more about and to see how EcoSaver works?

www.comcats.com/energysaver

104

What is the retail cost of a Door/Window Sensor?

$49.95

105

XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

30 days

106

Name 5 things you can do in the Xfinity Home Web Portal.

Arm/Disarm, Check System Status, Change Alarm Settings, Update central station pass code, Update four-digit master code, Set rules, alerts, and automations If applicable, view secure live video and control lighting and temperature settings

107

What is the retail cost of an Indoor/Outdoor Camera?

$129.95

108

To mount a door and window sensor what two methods are used

tape and silicone

109

Where do you find the current firmware under the settings

Advanced Settings

110

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

Rules

111

Must be approved by the applicable region XH Compliance Senior Manager prior to their use

ALL third party contractors

112

Name the 3 type of fire devices?

Smoke Detectors, Heat Detectors, and Carbon Monoxide Detectors

113

Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.

EcoSaver

114

What is included in the Sensor Add-On Pack?

4 window/door sensors, 1 Motion sensor(Add this pack to your Xfinity Home solution to manage your home and enjoy added peace of mind. Capture video clips of your kids coming home or turn on the lights when you walk into a room.)

115

When a municipality requires an eye-witness, visual verification of alarm activation before dispatching police?

Visual Verified Response

116

RSSI should be no less than 

-85

117

What is the maximum number of thermostats that can be used with Xfinity Home Security?

4

118

How many pictures can you take daily with Xfinity Home Security?

150

119

How long of a life does a CO detector have?

5 years

120

How long of life does a smoke detector have?

10 years

121

Which 2 Xfinity Home Security packages offer 24/7 Security & Professional Monitoring Home Control Energy & Money Savings?

Xfinity Home Secure 300 and 350

122

Which Xfinity Home package includes the Extended Warranty at no additional cost to the subscriber?

Xfinity Home Secure 350

123

What is the technician setting entry code

4321

124

How many "Protected By Xfinity Home" stickers are included with the Xfinity Home Secure Welcome kit? 

Four

125

What do customers do to exercise the 3 Day Right of Rescission?

A customer must, within three business days, mail or deliver the cancellation form provided in the Acceptance document or other form of written notice. The notice must be delivered to 1701 JFK Blvd.

126

What section in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

Emergency Dispatch Setup

127

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

5 images

128

How long is the back up battery rated to last for?

24 hours

129

Should be selected from the main screen in order to correctly update the CTV/CTN numbers.  

Security Dropdown

130

Video Monitoring with Alerts/Rules on Secure 300 costs how much extra per month?

$6.95 - Included with Secure 350

131

What is the retail cost of a Glass Breaker?

$129.95

132

The connectivity range controller (TouchScreen or Hub) for the Indoor/Outdoor Camera (Black) is: 

40 feet

133

What size resistor is needed on a Vista panel zone?

2000 ohms

134

XHome Wi-Fi levels should be above

-75 dBm

135

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

$30.00

136

The Subscriber Agreement must be executed by the customer before the system is installed EXCEPT for?

The Equipment Locator Record and Fire Record Locator, which must be completed and signed by the customer after installation

137

What percentage of false alarm dispatches occur within the first seven days following an installation?

90%

138

What number should a customer call in the event of a false alarm?

1-800-455-1207

139

What are the two different package tiers we offer with Xfinity Home?

Control and Secure

140

What languages can be set on the Xfinity Home Web Portal?

English, Spanish

141

Certain municipalities within a given state require Home Security system users to obtain this?

an alarm registration or user permit

142

What Keypads are compatible with a system upgrade? 

Honeywell 6160 6150 6148

143

What is the retail cost of a Thermostat?

$129.95

144

All devices have batteries that are available at local retail stores except which device?

Touchscreen

145

How many text messages can Xfinity Home Security send daily?

100

146

How many Xfinity Wifi devices can be connected at 1 time?

8(1 Touchscreen, 6 cameras, and 1 wifi repeater)

147

Use these 5 steps to Prevent False Alarms

1. Know your system2.Keep your contact info current3. Know your password4. Keep areas around motion detectors clear5. Notify us if something changes

148

EcoSaver is included at no additional cost with what Xfinity Secure package?

Xfinity Home Secure 350

149

What is the only Xfinity Home package that must be purchased online and is not available through a CAE?

Home Control 100

150

What is the retail cost of a Motion Detector?

$69.95

151

What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

750kbps Upload/Download

152

A technician does not need to be licensed to perform these things?

1) Removing equipment from a customer’s home following termination of their service2) A technician servicing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.3) A technician removing other Comcast equipment or services that do not directly affect the XFINITY Home equipment.

153

What is covered under the 30 day limited warranty?

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

154

What are the two steps in Disarming XH through your touch screen controller?

1) Touch at the [Press to Disarm] button on the Home screen.2) Enter your 4 digit master code to disarm the system.

155

Technicians must ensure delivery of the contract to Regional Check-in within?

10 days of completion of installation

156

What is the maximum number of thermostats that can be installed with XFINITY home?

4

157

What is the purpose of the Subscriber Agreement?

To limit Comcast’s liability in the occurrence of an alarm event and to have the customer information necessary to provide the services

158

If not included, how much does EcoSaver cost for applicable packages?

$6.95 per month

159

With Xfinity Home Control, what is the only piece of equipment not available for SIK?

Powerline Adapter

160

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

30 days limited warranty

161

The Xfinity Home Portal supports what browsers?

Internet Explorer 8.0 or later and Mozilla Firefox 16 or later Chrome 23 or later Safari 6

162

If the customer calls in requesting compensation for a false alarm, they must?

Send in the request in writing along with any paperwork received from the municipalityregarding the fine

163

The XFINITY Home touch screen controller can operate in what languages?

English and Spanish

164

How much power will a Vista system support in basic configuration?

600 mA

165

Information that can be used to bypass the security system, affect its operations,or interrupt and disrupt signals to the central monitoring station?

CircumventionalInformation

166

Battery sensor on sensors should read no less than 

3000mV

167

What is the speed offered for the Xfinity Home Cellular backup?

3G

168

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

169

Name 3 applications that can be installed on the Xfinity Home Touch Screen.

Clock, Calculator, Weather, Word of Day, Sports, News, Help & FAQs, Xfinity Voice

170

With Xfinity Home Secure, what equipment can be sent via SIK?

Appliance Controller, Lighting Controller, In-Wall Dimmer, In-Wall Relay

171

A statutory right customers have to cancel service made following in-home sales (i.e., Secure Product and Control Product sold by a DSR) and we are required by law to give customers notice of this right?

3 Day Right of Rescission

172

how do you factory reset a centrlite thermostat

hold the hold button and press reset and keep holding the hold button till the temp comes back up, then releash the hold button.

173

By default, how long do you have to exit your home when arming Xfinity Home Secure?

120 seconds

174

A customer claim regarding injury to a person, damage to property, an emergency event at the customer home, or an allegation made against Comcast related to our XFINITY Home security, control, and automation services?

XH Priority Event

175

To replace a battery for a TouchScreen, an agent must do what?

Schedule a Truck Roll

176

What is the maximum number of wired keypads for a Vista system?

3

177

What site can a customer visit to get additional easy-to-use device installation kits as well as bundles, and add on packs?

www.comcast.com/CustomHome

178

Explain how EcoSaver works in three steps:

1) Set Your Preferred Temperature Schedule2) Wait while EcoSaver learns the temperature changes in your home and the weather outside your home.3) Let EcoSaver make small adjustments to your thermostat that save you money and keep you comfortable.

179

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

Schedule, Event, Non-Event