HR 2 Strategy, Structure & Culture Flashcards
1
Q
Service culture
A
Unifying everyone around the customer Pro-active, elevate the customers.
2
Q
Organizational culture
A
A system of shared ASSUMPTIONS, VALUES and BELIEFS that show employees what is appropriate and inappropriate behavior.
3
Q
Edgar Shein (3 levels of culture)
A
- Artifacts
- Values
- Basic assumptions
4
Q
6 components of high performance culture
A
- Define the culture
- Set direction
- Communicate the culture
- Organize the culture
- Manager performance
- Live the culture
5
Q
Mechanistic, 2 characteristics and 2 advantages and disadvantages
A
- Tall structure, highly formalized and centralized
- Communication tends to follow formal channels
- Employees are given specific job descriptions delineating their roles and responsibilities
- Rigid and resist change, unsuitable for being innovative and taking quick action
Advantages:
- Efficiency
- When the environment is stable - maximize efficiency and minimize costs
- Advantageous for new ventures - new businesses often suffer from a lack of structure, role ambiguity and uncertainty
Disadvantages
- Lower innovativeness
- Lower self-determination
- Less own motivation on the job
6
Q
Organic structure, 3 characteristics, 2 advantages, 1 disadvantage
A
- Flat, flexible, decentralized, low formalization
- Communication lines are more fluid and flexible
- Employee job descriptions are broader and employees are asked to perform duties based on the specific needs of the organization at their own expertise levels
Advantages:
- Entrepreneurial behavior and innovativeness
- Higher levels of job satisfaction on the part of employees
Disadvantages:
- No clear rules
7
Q
Mission
A
Purpose of the company
8
Q
Vision
A
What the company wants to achieve in the bigger pictyre
9
Q
Strategy
A
How to get there
10
Q
How is culture created?
A
Founders values & preferences
+
Industry demands
= early values, goals and assumptions
