Human Resources

Question 1

Centralisation

Decentralisation

Answer 1

Decision making concentrated small number of senior management
Decision making delegated to subordinates

Question 2

Peripheral workers?

Flexible workforce

Answer 2

Part time temporary self employed brought in when needed

Multi skilled workers can work when needed

Question 3

Core workers

Answer 3

Full time permanent employees specific skills

Question 4

Outsourcing

Answer 4

Business skills provided by external specialists orgs

Question 5

Trade union
Works council
Conciliation
Arbitration

Answer 5

Org of employees acts collectively in dealings with management
Mutual protection

Committee representing employer and employee representatives meet and discuss conditions pay

Third party encourages discussion to reach compromise

No compromise can be reached third party decides

Question 6

Hard HR?

Soft HR?

Answer 6

Emphasis on cost management which places control firmly in hand of management
Treats workforce as valuable assets crucial in achievement of orgs objectives