Human Resources Hiring, Evaluation, Training Flashcards

(35 cards)

1
Q

Job Analysis

A

Done to determine how needed the position is

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2
Q

Job Description

A

Defines main tasks
- Responsibilities
- Accountabilities
- Standards (Expectations)

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3
Q

More equity, diversity, and inclusivity creates better companies
- True or False

A

True
- Companies that are more inclusive do better

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4
Q

How to Seek Candidates

A

Create a Candidate Pool
- Enough people to choose from
- Not too many where it becomes difficult to manage

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5
Q

Seeking Candidates
- Strategies

A
  • Geographic Targeting
  • Characteristic Specific
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6
Q

Importance of Company Brand

A

Creates the persona and culture of the employer to establish it as the employer of choice
- Employees will come to you

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7
Q

Internal Candidates
- Definition

A

Seek candidates who already work in the organization (Similar or different capacity)
- May be required by the union to post jobs internally before externally

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8
Q

Internal Candidates
- Benefits

A
  • Promotes Opportunities
  • History of the candidate is known (especially if they are in a similar position)
  • Candidate knows the culture of the employer
  • Shorter recruitment times (Can be determined by union)
  • Lower costs for marketing
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9
Q

Internal Candidates
- Concerns

A
  • Can the candidate be successful in the new role
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10
Q

Third Party Recruiters
- Examples

A

Recruitment Agency

Executive Search Agencies

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11
Q

Recruitment Agency

A
  • Pre-existing database of potential candidates
  • Recruits for other companies (competition)
  • Advertisement Program
  • Temporary Staffing
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12
Q

Executive Search Agencies

A

Approaches candidates who are currently employed

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13
Q

What would you use LinkedIn to promote

A

Used to promote brands

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14
Q

What to note when creating an advertisement

A
  • Attention grabbing
  • Creates interest in the position
  • Qualified applicants would want to apply
  • Focus on positive aspects but be realistic
  • Imagery has to be representative of the organization
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15
Q

What is required in an advertisement

A
  • How to apply and what you want the applicant to provide
  • Salary information is preferred but not required
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16
Q

Advertising Strategies

A

Word of Mouth
- Employees
- Networking

Physical posting at the organization

Schools
- Job fairs

Newspapers

Company Website

Job Sites

Professional Associations (RxA, APSA)

Social Media

Canada Job Bank

17
Q

Applicants Screening
- Responsivness

A

Reach out quickly to good candidates
- Looks unprofessional when you wait and they may take other job offers

18
Q

Applicants Screening
- Sorting

A

Sort into categories
- Qualified
- Possibly Qualified
- Not Qualified

19
Q

Applicants Screening
- Sorting Criteria

A
  • Education / Training
  • Licensure / Registration
  • Experience
  • Skills
20
Q

Applicants Screening
- Other Criteria

A
  • Location
  • Errors in application / Resume
  • Fact check information on application
  • Stable employment history
  • Gaps in employment?
  • Employment history related to position
21
Q

Applicants Screening
- Interview

A

Interview a manageable number of candidates (3-6)

Interview candidates you might hire
- No point wasting time

Try to avoid bias/discrimination
- Use: objective scoring system, multiple screeners

Use technology for screening questions / answers
- Telephone or Web-based

Selection Testing
- Based on ability, aptitude, personality

22
Q

How to avoid bias in interviews

A

Objective Scoring System

Multiple Screeners with Different Viewpoints

23
Q

Interview
- Best Practice

A

Recognize your bias
- We tend to hire people similar to us

Consistient interviewer(s)
- Multiple interviewers results in less bias

Schedule and confirm appointments

Comfortable / private area for interview

Consistient questions
- Aids in decision making process

Open ended questions
- Makes the candidate talk

Start with an opening to introduce each other, review the position before going into questions

24
Q

Interview
- Questions

A
  • Experience
  • Conflict Management
  • Time Management
  • Customer Service

Ask them to tell you about a situation that’s happened in the past and how they responded

25
Interviews - Conclusion
- Assess candidate interest - Provide time for questions - Obtain permission for reference checks (ideally signed consent) - Advise candidate for next steps of the process
26
Reference Checks
Not required, some places do not allow because of liability
27
Screening - How to choose a candidate
- Hire for fit - Train for performance - Character > Academic Attributes
28
What to include on the job offer
- Title - Start Date - Compensation - Signature of acceptance - Formal Employment Contract
29
How to deliver job offer
Phone Email (Be careful of email address to prevent privacy break)
30
Unsuccessful Candidates
Informed after primary candidate has accepted Internal Candidates will receive feedback on why they were not accepted
31
Orientation and Training - Goal
Structured and consistient onboarding program - Make sure employee know when, where, and who to meet for day 1
32
Orientation and Training - Paperwork
TD1 forms TD1-AB forms Benefits forms Direct Deposit forms Regulated Member: Licensee must inform ACP Netcare Access: From Netcare Access Administrator (Often the licensee)
33
Orientation to the Workplace - Basics
Have an immediate sueprvisor available Focus on the job description and roles Provide access to employee handbook
34
Orientation - What to show
Workplace Basics - Health and safety - Breaks - Security - Confidentiality Operational Processes - Computer system - Cash handling - Returns
35
Orientation - Best Practices
- Try not to overwhelm - Structured approach with opportunity to refresh - Licensee must ensure training and assessment is adequate for new staff