I.A - Human Behavior & Effective Communication

Question 1

Define human behavior

Answer 1

Product of factors that cause people to act in predictable ways. Result of attempts to satisfy certain needs.

Question 2

Maslow’s Hierarchy (Human Needs)

Answer 2

1) Physiological
2) Security
3) Belonging
4) Esteem
5) Cognitive & Aesthetic
6) Self-Actualization

Question 3

Define motivation

Answer 3

Reason on acts or behaves in a certain way. (Lies at the heart of individual’s goals)

Question 4

Defense mechanisms

DR DR FCPR

Answer 4

Denial
Repression
Displacement
Rationalization
Fantasy
Compensation
Projection
Reaction Formation

Question 5

Student emotional reactions

Answer 5

Anxiety
(feeling of worry, nervousness, or unease about something that is going to happen)

Fear

Question 6

Abnormal reactions to stress

PRE SIM

Answer 6

Painstaking self-control
Rapid changes in emotion
Extreme over-cooperation
Severe anger towards instructor
Inappropriate laughter/singing
Marked change in mood

Question 7

Basic elements of communication

SSR

Answer 7

Source
Symbols
Receiver

Question 8

Barriers to effective communication

COIL

Answer 8

Confusion between symbol and symbolized object
Overuse of abstractions
Interference
Lack of common experience

Question 9

Developing communication skills

LIQIR

Answer 9

Listening
Instructional communication
Questioning
Instructional enhancement
Role playing