Importance of Communication, Spoken Language, Body Language and Tone Flashcards
7.1 Types of Effective Communication (11 cards)
Why is communication, spoken language, body language and tone important?
To convey messages to different audiences for different purposes.
- Promotion of the sector/product through social media
- Legal Records
- Technical reports for quality standards
What are the different purposes that communication, spoken language, body language and tone used to convey messages to diffenet audiences.
- Promotion of the sector/product through social media
- Legal Records
- Technical reports for quality standards
How should thedelivery of social media posts be?
Deliverery should be clear, at an appropriate speed and use a postive, upbeat tone. Body langauge should be open, positive and confident to create feelings of honesty and trust for the reciever.
What should you consider before posting on social media?
Consider what is being promoted and why, who is the audience and which platform it is published on. This will influence how the message is put together and the langauge used It will set parameter on the format of the content e.g. word count.
What language should be used when posting on social media?
The langauge should be personal and not too formal to engage directly with the audience. It should be technically correct and shouldn’t use colloquial terms as the message might be lost.
What should the language of Legal Records be?
Use formal, non-emotive language and contain specific terms and phrasing used in legal documents.
Legal records need to be accurate and contain appropriate info in the required format. The records may be audited by regulations or used as evidence in investigations and court cases.
What is counted as a legal document?
Contracts and policies are legal documents but so can documents and records used in day-to-day work, e.g. risk assessment, vet medicine records, etc.
What are technical reports for quality standards used for?
To communicate technical info to a specific audience and have a clear objective.
Reports can be used to identify gaps and areas from inprovement, record compliance and measure preformance after changes that have been made to a process. They can drive changes to a business and improve efficienceies and outputs.
What language to technical reports use?
They use formal langauage and technical terms, and previse info.
Wha structure do technical reports use?
They have a logical format and structure and contain data with an evaluation.
What can technical reports be used to identify?
Reports can be used to identify gaps and areas of improvement, record compliance and measure preformance after changes that have been made to a process. They can drive changes to a business and improve efficienceies and outputs.
