Different Types of Communication and their Suitability for different Purposes

Question 1

What are the different types of Communication?

Answer 1

• Informal
• Formal

Question 2

What is Informal Communication?

Answer 2

It is unofficial, free-flowing and flexible communication. It does not follow rules, processes, formalities or the hierarchy within a business, so many mutate as the conversation develops.

Question 3

Is Informal Communication one-way or two-way communication?

Answer 3

Two way and uses verbal methods and is therefore more personal.

Question 4

Where does Informal Communication occur?

Answer 4

In social interactions between inderviduals with similar interests. Although not always.
Examples of informal communication in a work place are around a water cooler or corridor.

Question 5

What is Formal Communication?

Answer 5

Structure and udef for offical messaging e.g. letter from a doctor. It is controlled and follows specific channels or methods, standards and rules set by the sender.
It usually follows an organisation’s hierarchy or structure, meaning that high-ranking employees use it to send various messages and instructions to their teams.
Examples of formal communication in the workplace include pay rises, pension updates etc.

Question 6

What are some benefits of Formal Communication?

Answer 6

• Provides an efficient flow of info within a business
• Is not personal
• Uses clear, polite and respectful language
• Can create a professional image for a business
• Features a set format
• Reduces the likelihood of mistakes and errors
• Gives the message or info more credibility

Question 7

When is Formal Communication used within a business?

Answer 7

• Inductions (makeing new employees familiar with the business and their role)
• setting objectives
• Meetings
• Training
• Written policies e.g. code of conduct
• Contracts
• Emails